You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• Assisted Travel Helpline number: 03457 225 225, Monday - Friday 05:30 - 23:30, Saturday 05:30 - 21:30 and Sunday 09:30 - 23:30.
• Assisted Travel Text Relay service: 18001 03457 225 225.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Retford.

You are on Parking (North - Long Stay Car Park Standard Parking Bays Only). Skip to the next section.

Parking (North - Long Stay Car Park Standard Parking Bays Only)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is operated by ANPR. Pay for parking when leaving the station. The payment machine is in the entrance lobby facing the ticket information desk.
  • The car park is located at the front right of the station.
  • The car park type is open air/surface.
  • There is/are 0 Blue Badge parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.

You are on Parking (Front Car Park With Blue Badge Parking Bays). Skip to the next section.

Parking (Front Car Park With Blue Badge Parking Bays)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • This is a pay on arrival car park. A ticket must be purchased from the ticket machine in the entrance foyer, or from the ticket machine at the very left of the front car park. The ticket must then be displayed in the vehicle.
  • The car park is located in front of the train station.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 227cm x 488cm (7ft 5in x 16ft).
  • The nearest Blue Badge bay is 8m (8yd 2ft) from the station entrance.
  • The furthest Blue Badge bay is 15m (16yd 1ft) from the station entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There are ramps on the hatched markings of each Blue Badge bay to give access to the pavement. (Photograph 4).
  • The ramps are short and have a steep gradient.
  • The ramps have no handrails and are over 150cm in width.

You are on Parking (South Car Park - Standard Parking Bays Only). Skip to the next section.

Parking (South Car Park - Standard Parking Bays Only)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located at the front left of the station.
  • The car park type is open air/surface.
  • There is/are 0 Blue Badge parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Station Entrance). Skip to the next section.

Outside Access (Station Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the station.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 99cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 132cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 79cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 138cm.
• Comments View
  • The first set of doors gives access to the entry foyer, ticket office and the lifts and stairs to platforms 2, 3, and 4 (photographs 1 and 2).
  • The second set of doors is at the far side of the entrance foyer and gives access to platform 1 (photograph 4).
  • There is also a manual double door to the left of the second set of doors (photograph 5).

You are on Train Station. Skip to the next section.

Train Station

• There are generally 5 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 10m (10yd 2ft) from the main entrance.
• This office is located on platform 1, to the right as you enter the platform.
• There is a ticket office.
• The ticket office is located to the right as you enter via the station entrance.
• The ticket office is 5m (5yd 1ft) from the station entrance.
• The train companies operating from within this station are LNER, Northern Trains, and Hull Trains.
• The train companies that operate within this station include:.
• Please click here for access information for LNER.
• Please click here for access information for Northern Trains.
• Please click here for access information for Hull Trains.
• There is a taxi rank at the station.
• The taxi rank is located in front of the station.
• The taxi rank is 3m (3yd 10in) from the station entrance.
• Shops and services within the station include Costa Coffee.
• Not all key concourse shops and services have level access.
• Concourse shops or services accessed by ramp / steps or lift are Costa Coffee.
• There are 4 platform(s) in the station.
• The platform(s) which has/have level access is / are 1.
• The platform(s) accessed by lift is / are 2, 3, 4.
• The platform(s) accessed by ramp / slope is / are 2 and 4.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2, 3, 4.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are platform 4.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1 and 2.
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, please ask at the ticket office.
• Comments View
  • Photographs 1 and 2 show platform 1.
  • Photographs 3 and 4 show platform 2.
  • Photographs 5 and 6 show platform 3.
  • Photographs 7 and 8 show platform 4.

You are on Entrance (Information Office Platform 1). Skip to the next section.

Entrance (Information Office Platform 1)

• This information is for the entrance located on platform 1, to the right as you enter the platform.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 77cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 92cm.

You are on Reception (Information Office Platform 1). Skip to the next section.

Reception (Information Office Platform 1)

• The desk/counter is 10m (10yd 2ft) from the platform 1 entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are good.
• There is not a hearing assistance system.

You are on Reception (Ticket Office, Ticket Machines and Waiting Area). Skip to the next section.

Reception (Ticket Office, Ticket Machines and Waiting Area)

• The desk/counter is 5m (5yd 1ft) from the station entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 19/05/2022.
• The hearing assistance system was working at the time of testing.

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• Comments View
  • There are 2 self-service ticket machines in the entrance foyer, to the left of the ticket office.
  • The height range of the controls is 71cm to 125 cm.

You are on Lift (Entrance Lobby to Subway to Platform 2). Skip to the next section.

Lift (Entrance Lobby to Subway to Platform 2)

• There is a lift for public use.
• The lift is located at the front left of the entrance foyer.
• The lift is a standard lift.
• The floors which are accessible by this lift are G to Subway.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 6m (6yd 1ft) from the station entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 113cm (3ft 8in).
• The dimensions of the lift are 162cm x 180cm (5ft 4in x 5ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Other Floors (Entrance Foyer to Subway to Platform 2). Skip to the next section.

Other Floors (Entrance Foyer to Subway to Platform 2)

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• Steps View
  • The floors which are accessible by stairs are G to Subway.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Subway between Platform 1 and 2. Skip to the next section.

Subway between Platform 1 and 2

• The subway is located ahead as you exit the lift.
• There is a steep ramp to access the subway.
• At the bottom of the ramp, the subway runs for approximately 10m to the platform 2 lift which is located on the right at the end.
• There are uneven and damp surfaces along the subway.
• The subway surface is tarmac and is level.
• The subway is over 150cm in width.

You are on Level Change (Subway to Platform 2). Skip to the next section.

Level Change (Subway to Platform 2)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located at the beginning of the subway as you exit the platform 1 lift.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Other Floors (Subway to Platform 2). Skip to the next section.

Other Floors (Subway to Platform 2)

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• Steps View
  • The floors which are accessible by stairs are Subway to Platform 2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.

You are on Lift (Subway to Platform 2). Skip to the next section.

Lift (Subway to Platform 2)

• There is a lift for public use.
• The lift is located on platform 2.
• The lift is a standard lift.
• The floors which are accessible by this lift are G to Subway.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 3m (3yd 10in) from the platform 2 entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 113cm (3ft 8in).
• The dimensions of the lift are 162cm x 180cm (5ft 4in x 5ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Entrance (Waiting Area Platform 1). Skip to the next section.

Entrance (Waiting Area Platform 1)

• This information is for the entrance located on platform 1 towards the end, to the left as you enter the platform.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 109cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 115cm.

You are on Waiting Area Platform 1. Skip to the next section.

Waiting Area Platform 1

• The waiting area is located along platform 1, to the left as you exit the entrance foyer.
• The waiting area is approximately 30m from the entrance foyer.
• There is level access to the waiting area.
• The waiting area consists of bench seating.
• The bench seating does have armrests.
• There is a water dispenser.
• The flooring in the waiting area is vinyl.
• There is ample room for a wheelchair user to manoeuvre.

You are on Entrance (Costa Coffee Platform 1). Skip to the next section.

Entrance (Costa Coffee Platform 1)

• This information is for the entrance located on platform 1, towards the end.

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• Entrance View
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 95cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 98cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located just beyond the entrance.
  • The gradient of the ramp/slope is slight.

You are on Eating and Drinking (Costa Coffee Platform 1). Skip to the next section.

Eating and Drinking (Costa Coffee Platform 1)

• The following information is for the café.
• The café is located on platform 1 towards the end, to the left as you exit the entrance lobby.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 2m (2yd 7in) from the café entrance.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• The distance between the floor and the highest table is 72cm (2ft 4in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are available in Braille.
• Menus are available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There is a signed fixed hearing loop at the counter.
  • The hearing loop was tested on 19 May 2022 and was fully functional.
  • There is additional seating for the café on the station platform in front of the venue.

You are on Entrance (Waiting Area Platform 2). Skip to the next section.

Entrance (Waiting Area Platform 2)

• This information is for the entrance located on platform 2, to the left as you exit the lift.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 112cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 91cm.

You are on Waiting Area Platform 2. Skip to the next section.

Waiting Area Platform 2

• The waiting area is located along platform 2, to the left as you exit the lift.
• The waiting area is approximately 10m from the lift.
• The waiting area consists of bench seating.
• The bench seating does have armrests.
• The flooring in the waiting area is vinyl.
• There is ample room for a wheelchair user to manoeuvre.

You are on Access Point (Platform 1 to Platform's 3 and 4). Skip to the next section.

Access Point (Platform 1 to Platform's 3 and 4)

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• Access Point View
  • This information is for the access point located at the very end of platform 1, to the left as you exit the entrance lobby.
  • There is not an information board/map at this access point.
  • There is step-free access at this access point.
  • There is no gate at this access point.

You are on Footpath/Footbridge Platforms 3 and 4 from Platform 1. Skip to the next section.

Footpath/Footbridge Platforms 3 and 4 from Platform 1

• The footpath is located to the end of platform 1, to the left as you exit the entrance foyer.
• The footpath is approximately 60m from the entrance foyer.
• The footpath is concrete and is level.
• The width of the footpath is over 150cm. There are no handrails along the footpath.
• There is directional signage at regular intervals along the footpath.
• The footpath is sheltered from the weather with an enclosed roof.
• There is some lean-to seating without an armrest along the footpath.
• After approximately 70m the footpath divides. (Photograph 5).
• Continue straight on for platform 3 or right for platform 4.
• There is a slight ramp at the end of the footpath leading to platform 4.
• If you turn right for platform 4, continue along the path (which is now tarmac) for approximately 20m and the lift is to the right (photographs 6 and 7).
• To access platform 3 continue straight ahead at the intersection (photograph 8).
• The path is still concrete and leads to a ramp and footbridge.
• At the top of the ramp, turn right and follow the footbridge (photograph 9).
• Cross the footbridge and the lift to platform 3 is ahead (photographs 10, 11, and 12).

You are on Level Change (Ramp from Walkway to Platform 4). Skip to the next section.

Level Change (Ramp from Walkway to Platform 4)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located at the intersection of the platform 3 and 4 walkway, leading to platform 4.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Level Change (Ramp before Platform 3 Footbridge). Skip to the next section.

Level Change (Ramp before Platform 3 Footbridge)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located just before the footbridge to platform 3.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Other Floors (Platform 3 and 4 Walkway to Platform 3 Bridge). Skip to the next section.

Other Floors (Platform 3 and 4 Walkway to Platform 3 Bridge)

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• Steps View
  • The floors which are accessible by stairs are Platform 3 and 4 walkway to platform 3 bridge.
  • There are 7 steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are varied.
• Comments View
  • These steps are to the left of the platform 4 lift. They can be avoided by using the ramp to the platform 3 link bridge.

You are on Entrance (Waiting Area Platform 3). Skip to the next section.

Entrance (Waiting Area Platform 3)

• This information is for the entrance located at the front left of the waiting area on platform 3.

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• Entrance View
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 89cm.
• Ramp/Slope View
  • The ramp/slope is located just beyond the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 86cm (2ft 10in).
  • The lighting levels at the ramp/slope are good.

You are on Entrance (Waiting Area Platform 4). Skip to the next section.

Entrance (Waiting Area Platform 4)

• This information is for the entrance located at the front right of the waiting area on platform 4.

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• Entrance View
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 89cm.
• Ramp/Slope View
  • The ramp/slope is located just past the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 107cm (3ft 6in).

You are on Waiting Area Platform 3 and 4. Skip to the next section.

Waiting Area Platform 3 and 4

• Platform's 3 and 4 have identical waiting areas.
• The waiting area surveyed was on platform 4.
• The same information relates to the waiting area on platform 3.
• There is bench seating in the waiting area.
• Some of the bench seating has armrests.
• There is an information board in the waiting area.
• The flooring in the waiting area is vinyl.
• The width of the waiting area is 120cm.
• There is not room in the waiting area for a wheelchair user to manoeuvre.
• There are 2 priority seats ahead as you enter the waiting area.

You are on Other Floors (Platform 3). Skip to the next section.

Other Floors (Platform 3)

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• Steps View
  • The floors which are accessible by stairs are Footbridge to Platform 3.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are varied.

You are on Lift (Platform 3). Skip to the next section.

Lift (Platform 3)

• There is a lift for public use.
• The lift is located on the footbridge before platform 3.
• The lift is a standard lift.
• The floors which are accessible by this lift are footbridge to platform 3.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 1m (3ft 3in) from the platform.
• Staff do not need to be notified for use of the lift.
• The clear door width is 109cm (3ft 7in).
• The dimensions of the lift are 155cm x 158cm (5ft 1in x 5ft 2in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors (Platform 4). Skip to the next section.

Other Floors (Platform 4)

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• Steps View
  • The floors which are accessible by stairs are Walkway to Platform 4.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are varied.

You are on Lift (Platform 4). Skip to the next section.

Lift (Platform 4)

• There is a lift for public use.
• The lift is located at the end of the walkway to platform 4, just before the platform 3 link bridge.
• The lift is a standard lift.
• The floors which are accessible by this lift are G to Platform 4.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 1m (3ft 3in) from the platform.
• Staff do not need to be notified for use of the lift.
• The clear door width is 108cm (3ft 7in).
• The dimensions of the lift are 162cm x 211cm (5ft 4in x 6ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Level Change (Platform 4 Lift). Skip to the next section.

Level Change (Platform 4 Lift)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of the lift to platform 4 on the upper level.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Entrance (Platform 1 Accessible Toilets Lobby Entrance). Skip to the next section.

Entrance (Platform 1 Accessible Toilets Lobby Entrance)

• This information is for the entrance located in the waiting area on platform 1.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 92cm.
• Comments View
  • This entrance gives access to the lobby area of the 2 accessible toilets on platform 1.
  • There is braille, tactile, written, pictorial and not all disabilities are visible signage on the door.
  • The door opens automatically by using your RADAR key.
  • The RADAR key slot is located on the rail to the left of the entrance door.
  • The RADAR key slot is 80cm high.
  • To exit the lobby area there is a push pad on the wall to the left.
  • The push pad is 100cm high.

You are on Accessible Toilet (Platform 1 Waiting Area Accessible Toilet Lobby - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Platform 1 Waiting Area Accessible Toilet Lobby - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 5m (5yd 1ft) from the waiting area 1 entrance.
  • This accessible toilet is located in the accessible toilet lobby area, in waiting room 1, on the left.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the ticket desk.
  • The door opens outwards.
  • The door is locked by a push button or pad.
  • The width of the accessible toilet door is 92cm (3ft).
  • The dimensions of the accessible toilet are 217cm x 218cm (7ft 1in x 7ft 2in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 152cm (4ft 12in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 101cm (3ft 4in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 77cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.
• Comments View
  • There is a RADAR key on the rail to the left of the door.
  • Insert your RADAR key and the door will open automatically.
  • To exit there is a push pad on the wall to the right of the door.

You are on Accessible Toilet (Platform 1 Waiting Area Accessible Toilet Lobby - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Platform 1 Waiting Area Accessible Toilet Lobby - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 5m (5yd 1ft) from the platform 1 waiting area entrance.
  • This accessible toilet is located in the accessible toilet lobby area, in waiting room 1, on the right.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the ticket office.
  • The door opens outwards (automatically).
  • The door is locked by a push button or pad.
  • The width of the accessible toilet door is 92cm (3ft).
  • The dimensions of the accessible toilet are 226cm x 224cm (7ft 5in x 7ft 4in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 157cm (5ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 105cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within this accessible toilet cubicle.
  • The height of the baby change table once extended is 93cm (3ft 1in).
• Comments View
  • The door opens automatically by RADAR key.
  • To unlock the door there is a push pad on the wall to the right of the door.

You are on Standard Toilet(s) (Platform 1). Skip to the next section.

Standard Toilet(s) (Platform 1)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located at the very end of platform 1.
  • The female and male toilets are approximately 50m (54yd 2ft) from the station main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.
• Comments View
  • The basin and taps are located in the main lobby area, as shown in photograph 7.

You are on Accessible Toilet (Platform 2 - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Platform 2 - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the lift.
  • This accessible toilet is located along platform 2, to the left, as you exit the lift lobby.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the ticket office.
  • The door opens outwards.
  • The door is locked by a push button or pad.
  • The width of the accessible toilet door is 91cm (2ft 12in).
  • The dimensions of the accessible toilet are 163cm x 184cm (5ft 4in x 6ft).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 91cm (2ft 12in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet cubicle.
  • The height of the baby change table once extended is 85cm (2ft 9in).
• Comments View
  • There is a RADAR key on the rail to the left of the door.
  • Insert your RADAR key and the door will open automatically.
  • To exit there is a push button on the wall to the right of the door.

You are on Level Change (Platform 2 Accessible Toilet). Skip to the next section.

Level Change (Platform 2 Accessible Toilet)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of the door.
• The ramp/slope gradient is slight.

You are on Standard Toilet(s) (Platform 2). Skip to the next section.

Standard Toilet(s) (Platform 2)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on platform 2, to the left as you exit the lift lobby.
  • The female and male toilets are approximately 20m (21yd 2ft) from the lift.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.

You are on Level Change (Platform 2 Standard Toilets). Skip to the next section.

Level Change (Platform 2 Standard Toilets)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of the door to the female and male standard toilets.
• The ramp/slope gradient is slight.

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• Comments View
  • Photographs 1 and 2 show the level change to the female standard toilet.
  • Photographs 3 and 4 show the level change to the male standard toilet.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.

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• Comments View
  • There is an information point on platform 1, to the right of the information office.
  • The screen heights are 80cm to 170cm.