You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Retford.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:00 - 18:30.
• Tuesday 07:30 - 18:30.
• Wednesday 07:30 - 18:30.
• Thursday 08:00 - 18:30.
• Friday 08:00 - 18:30.
• Saturday Closed.
• Sunday Closed.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Blue Badge holders can park for free in designated Blue Badge bays but must pay the normal parking charges if parking within standard parking bays.
  • The car park is located on Churchgate.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 234cm x 500cm (7ft 8in x 16ft 5in).
  • The nearest Blue Badge bay is 5m (5yd 1ft) from the Churchgate pedestrian exit.
  • The furthest Blue Badge bay is 80m (87yd 1ft) from the Churchgate pedestrian exit.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 200cm (6ft 7in).
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Payment machines are located throughout the car park.
  • The height range of the payment machines is between 98cm and 145cm.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located at the front of the building.
• The entrance area/door is clearly signed.
• This entrance sign says 'Riverside'.
• There is step-free access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The bell/buzzer is not in a suitable position to allow wheelchair users to gain access.
• The intercom is not in a suitable position to allow wheelchair users to gain access.
• The main door(s) open(s) automatically (away from you).
• The main automatic door(s) is/are push pad or push button activated.
• The push pad or push button is 120cm from floor level.
• The door(s) is/are single width with a locked extension leaf.
• The width of the door opening is 107cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There is a second set of doors.
• The door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 143cm.
• There is a door release button when exiting.
• The height of the door release button is 120cm (3ft 11in).

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a portable loop.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 15/06/2022.
• The hearing assistance system was working at the time of testing.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

You are on Reception. Skip to the next section.

Reception

• The reception point is located immediately ahead on entering.
• The reception point is approximately 9m (9yd 2ft) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is step-free access to the reception point.
• There is a clear unobstructed route to the reception point.
• There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
• The reception counter is not placed in front of a background which is patterned.
• The lighting levels at the reception point are moderate to good.
• The height of the reception counter is high (110cm+).
• There is not sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The lowered section of the counter is not at the recommended height of 76cm.
• There is not sufficient space to write or sign documents on the lowered section of the counter.
• There is not a knee recess beneath the counter.
• The counter is staffed.
• There is a bell to attract attention.
• There is a hearing assistance system at the reception point.
• The type of system is a portable loop.
• The hearing assistance system is signed.
• Staff are trained to use the hearing system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing loop was working at the time of testing.
• The hearing assistance system was tested on 15/06/2022.
• There is a/are quick check in system(s) available.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• The type of flooring in the reception area is laminate.
• There is a waiting area close to the reception point.
• Access to the waiting area is unobstructed .
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the waiting area.
• There is a television in the waiting area but it does not have subtitles.
• There is a touchscreen in the waiting area height at a height of 120cm.

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• Comments View
  • There is a Registration/Patient Forms Desk in the Waiting Area with a height of 69cm.

You are on Waiting Room / Area (First Floor). Skip to the next section.

Waiting Room / Area (First Floor)

• There is a waiting room / area.
• There is level access into the waiting room / area.
• Level access is by lift.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 78cm.
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• Seating in this area includes; chairs with armrests and chairs with no armrests.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The clear floor space beneath tables is 49cm.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.
• The waiting room / area does not have background music playing.
• There is not a television.
• There is space for an assistance dog to rest within the seating area.
• Vending machines are not available.

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• Comments View
  • This waiting area is also a designated Refuge Point.

You are on GP Consulting Room 20. Skip to the next section.

GP Consulting Room 20

• There are 11 GP Consulting Rooms in the Practice of which this is a typical example.
• The Room is located on the first floor.
• The room is accessed by a single door which opens away from you (push), is 80cm wide, and may be heavy to open.
• Furniture includes:-
• A fixed desk with a height of 73cm.
• Chairs with a height of 48cm without armrests.
• An adjustable bed.
• A wash basin at a height of 90 cm
• The flooring is laminate/vinyl.
• The lighting level is good.
• There is room for a wheelchair user to manoeuvre.

You are on Nurses Treatment Room 11. Skip to the next section.

Nurses Treatment Room 11

• There are 5 identical Nurses Treatment Rooms, numbered 9, 10, 11, 12, and 13. They are all located in the same section of the building.
• Room 11 is located on the ground floor to the right of Reception, through the single door signposted 'Nurses'.
• The room is accessed by a single door which opens away from you (push), is 85cm wide and may be heavy to open.
• Furniture includes:-
• Chair with a height of 56cm without armrests.
• An adjustable bed.
• The flooring is laminate/vinyl.
• The lighting is good.
• There is room for a wheelchair user to manoeuvre.

You are on Other Floors (Ground and First Floor). Skip to the next section.

Other Floors (Ground and First Floor)

• Stairs can be used to access other floors.
• The stairs are for public use.
• The stairs are located directly to the left of reception, following signs to the 'Upstairs Waiting Area' the stairs are located on the right.
• The stairs are approximately 13m from the main entrance.
• Signs indicating the location of the stairs are not available from the entrance.
• There are manual, light, single doors to enter and exit the stairwell on the ground floor and on the first floor.
• The floors which are accessible by stairs are first.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The depth of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are not easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are moderate to good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located directly to the left of reception, following signs to Upstairs Waiting Area.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 14m (15yd 11in) from the entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are ground and first.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• There is a high colour contrast between the external lift controls and the control plate.
• There is a low colour contrast between the external lift control plate and the wall.
• The clear door width is 80cm.
• The dimensions of the lift are 108cm x 142cm (3ft 7in x 4ft 8in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low to moderate.

You are on Accessible Toilet(s) (Right Transfer - Ground Floor). Skip to the next section.

Accessible Toilet(s) (Right Transfer - Ground Floor)

• There is an/are accessible toilet(s) available.
• This accessible toilet is located to the right of Reception, through a single door signposted Nurses.
• This accessible toilet is approximately 14m (15yd 11in) from the main entrance.
• There is step-free access into the accessible toilet.
• This is a shared toilet.
• The toilet is not for the sole use of disabled people.
• A key is not required for the accessible toilet.
• There is written text signage on or near the toilet door.
• There is a medium colour contrast between the external door and wall.
• The door opens outwards.
• The door may be difficult to open.
• The door is locked by a twist lock.
• The width of the accessible toilet opening is 85cm.
• There is a medium colour contrast between the internal door and wall.
• The door has a horizontal grab rail.
• There is a high colour contrast between the horizontal grab rail and internal door.
• The dimensions of the accessible toilet are 140cm x 200cm (4ft 7in x 6ft 7in).
• The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
• The height of the light switch/pull cord is 100cm from floor level.
• The lighting levels are good.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the right.
• The lateral transfer space is 76cm (2ft 6in).
• The transfer space is obstructed by a waste disposal bin.
• There is a flush on the transfer side.
• There is not a spatula type lever flush.
• There is a lever flush.
• There is a dropdown rail on the transfer side.
• There is a medium colour contrast between the dropdown rail(s) and wall.
• There is a/are wall-mounted grab rail(s) available.
• As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
• There is a vertical wall-mounted grab rail on the transfer side.
• There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
• There is a medium colour contrast between the wall-mounted grab rail(s) and wall.
• There is a high colour contrast between the walls and floor.
• There is an emergency alarm.
• The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is not a red flashing fire alarm beacon within the toilet.
• Disposal facilities are available in the toilet.
• There is a/are pedal bin, sanitary and general waste (with lid) disposal units.
• There is a/are coat hook(s).
• The height of the coat hook is 180cm from the floor.
• There is a mirror.
• The mirror is not placed at a lower level or at an angle for ease of use.

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• Additional Fixtures View
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest and a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a low colour contrast between the toilet seat and pan.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 99cm (3ft 3in).
  • There is a high colour contrast between the toilet roll holder and the wall.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • There is a medium colour contrast between the wash basin wall-mounted grab rail(s) and wall.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 109cm (3ft 7in).
  • There is a high colour contrast between the towel dispenser and the wall.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 108cm (3ft 7in).
  • There is a low colour contrast between the hand dryer and the wall.

You are on Accessible Toilet(s) (Left Transfer - First Floor). Skip to the next section.

Accessible Toilet(s) (Left Transfer - First Floor)

• There is an/are accessible toilet(s) available.
• This accessible toilet is located on the first floor, turning left out of the lift.
• This accessible toilet is approximately 9m (9yd 2ft) from the lift.
• There is step-free access into the accessible toilet, via lift.
• This is a shared toilet.
• The toilet is for the sole use of disabled people.
• A key is not required for the accessible toilet.
• There is written text signage on or near the toilet door.
• There is a high colour contrast between the external door and wall.
• The door opens outwards.
• The door is easy to open.
• The door is locked by a locking handle.
• The width of the accessible toilet opening is 84cm.
• There is a high colour contrast between the internal door and wall.
• The door has a horizontal grab rail.
• There is a high colour contrast between the horizontal grab rail and internal door.
• The dimensions of the accessible toilet are 160cm x 200cm (5ft 3in x 6ft 7in).
• The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
• The height of the light switch/pull cord is 134cm from floor level.
• The lighting levels are good.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 93cm (3ft 1in).
• The transfer space is obstructed by a sanitary bin and a waste disposal bin.
• There is a flush on the transfer side.
• There is not a spatula type lever flush.
• There is a lever flush.
• There is a dropdown rail on the transfer side.
• There is a low colour contrast between the dropdown rail(s) and wall.
• There is a/are wall-mounted grab rail(s) available.
• As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
• There is a vertical wall-mounted grab rail on the transfer side.
• There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
• There is a low colour contrast between the wall-mounted grab rail(s) and wall.
• There is a high colour contrast between the walls and floor.
• There is an emergency alarm.
• The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is not a red flashing fire alarm beacon within the toilet.
• Disposal facilities are available in the toilet.
• There is a/are general waste (with lid) and sanitary disposal units.
• There is a/are coat hook(s).
• The height of the coat hook is 178cm from the floor.
• There is not a mirror.

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• Additional Fixtures View
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a low colour contrast between the toilet seat and pan.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm (2ft 11in).
  • There is a low colour contrast between the toilet roll holder and the wall.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • There is a low colour contrast between the wash basin wall-mounted grab rail(s) and wall.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 107cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 99cm (3ft 3in).
  • There is a low colour contrast between the hand dryer and the wall.

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located to the right of Reception.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 9m from the entrance.
  • There is a high colour contrast between the external toilet door(s) and wall(s).
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are good.
• Baby Changing Facilities View
  • Baby change facilities are available in the shared toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 103cm.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.
• Home visits / services are available.