Access Guide
Location
- The venue is in a pedestrian area.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Chester.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
Opening Hours
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 190cm (6ft 3in).
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are bright.
Counter (Post Office)
- The counter is 40m (43yd 2ft) from the lift.
- There is level access to the counter from the entrance.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is 98cm (3ft 3in).
- There is a lowered section.
- The height of the lowered section of the counter is 80cm.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are not trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 29/09/2021.
- The hearing assistance system was working at the time of testing.
- Lighting levels are good.
Other Floors
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Steps
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- The floors which are accessible by stairs are B-G-1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are B-G.
- The escalators steps are not clearly marked.
- The foot and head of the escalators are not clearly marked.
- The lighting levels are bright.
Lift
- There is a lift for public use.
- The lift is located in the centre of the store.
- The lift is a standard lift.
- The floors which are accessible by this lift are B-G-1.
- The lift is approximately 22m (24yd 2in) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 78cm (2ft 7in).
- The dimensions of the lift are 137cm x 196cm (4ft 6in x 6ft 5in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Accessible Toilet
- Accessible toilet facilities are not available.
Standard Toilet(s)
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.