Access Guide
Introduction
Location
- There is a bus stop within 150m (164yds) of the venue.
Opening Hours
Parking (Slough Station East Approach)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Https://www.apcoaconnect.com.
- The car park is located in Brunel Way.
- The car park type is open air/surface.
- There is/are 3 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 230cm x 460cm (7ft 7in x 15ft 1in).
- The nearest Blue Badge bay is 25m (27yd 1ft) from the ticket office entrance.
- The furthest Blue Badge bay is 30m (32yd 2ft) from the ticket office entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located between the train station and the Porter Building.
Parking (Slough Station West Approach)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located to the left hand side of the station.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is a road to cross between the car park and the entrance.
- The road is generally quiet.
- The car park does not have a height restriction barrier.
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Comments
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- There are no marked out Blue Badge bays.
Outside Access (Brunel Way Ticket Office Entrance)
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Entrance
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- This information is for the entrance located in Brunel Way.
- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are permanently held open.
- The door(s) is/are double width.
- The width of the door opening is 167cm.
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Comments
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- There are separate entry and exit doors beside each other that are identical.
Counter (Brunel Way Ticket Office)
- The counter is 6m (6yd 1ft) from the entrance.
- There is level access to the counter from the entrance.
- There is a touchscreen.
- The touch screen is not at a suitable height for a wheelchair user.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is 97cm (3ft 2in).
- There is not a lowered section.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 06/02/2023.
- The hearing assistance system was working at the time of testing.
- Lighting levels are good.
Ticket barriers
- There are 8 standard ticket release automatic barriers.
- The standard barriers are 55cm wide.
- There are 2 Disabled ticket release automatic barriers.
- The Disabled barriers are 90cm wide.
Outside Access (Railway Terrace Entrance)
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Entrance
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- This information is for the entrance located in Railway Terrace.
- There is step-free access at this entrance.
- There are no doors at this entrance.
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Comments
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- There are automatic ticket barriers here with a width of 92cm.
- The ticket reader is 90cm high.
Counter (Railway Terrace Ticket Office)
- The counter is 1m (3ft 3in) from the entrance.
- There is level access to the counter from the entrance.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is 70cm (2ft 4in).
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
- Lighting levels are moderate to good.
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Comments
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- There is a second ticket office window on platform 5 at this ticket office.
- The height of the second window 96cm.
Counter (Customer Assistance)
- The counter is 50m (54yd 2ft) from the lift.
- There is level access to the counter from the entrance.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is 58cm (1ft 11in).
- There is not a hearing assistance system.
- Lighting levels are moderate to good.
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Comments
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- At the time of surveying the sound enhancement system at this counter was not in place.
Waiting Rooms
- There is an automatic door to the waiting room on platform 5.
- The door is push pad operated.
- There is fixed seating with armrests on both sides.
- There is a screen with train information located within the waiting room.
- There is a manual door to the waiting room shared between platforms 3 and 4.
Eating and Drinking (Puccinos)
- The following information is for the café.
- The café is located on platform 5.
- The bar does serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks cannot be brought to the table.
- There is not a lowered section at the counter.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Train Station
- The station is staffed.
- There is an office to obtain help.
- The office to obtain help is 50m (54yd 2ft) from the platform 5 lift.
- This office is located on platform 5.
- There is a ticket office.
- The ticket office is located to the right as you enter the ticket office entrance.
- The ticket office is 6m (6yd 1ft) from the ticket office entrance.
- The train companies operating from within this station are Great Western Railway.
- The train companies that operate within this station include:.
- Please click here for access information for Great Western Railway.
- There is a taxi rank at the station.
- The taxi rank is located in Brunel Way.
- The taxi rank is 15m (16yd 1ft) from the ticket office entrance.
- Shops and services within the station include Puccino's kios.
- All key concourse shops and services have level access.
- There are 5 platform(s) in the station.
- The platform(s) which has/have level access is / are 1 and 5.
- The platform(s) accessed by lift is / are 2, 3, 4 and 5.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2, 3, 4, and 5.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1, 2, 3, 4, and 5.
- Accessible toilets are located on the platform(s).
- Accessible toilets are located on platform(s) 2 and 5.
- Accessible toilets are not located on the main station concourse.
- There is a wheelchair available to borrow.
- To borrow a wheelchair, contact a member of staff.
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Comments
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- There are portable ramps located on all platform. The ramps are 80cm wide.
Level Change (Footbridge)
- There is a ramp/slope to access this area/service.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located on every platform.
- There is/are 15+ step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does not bypass the step(s).
- There is a lift to access this area/service.
- The lift does bypass the step(s).
- The lift does not bypass the ramp/slope.
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Comments
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- There are 3 similar sets of stairs located on each platform.
Lift
- There is a lift for public use.
- The lift is located beyond the stairs to the footbridge.
- The lift is a standard lift.
- The floors which are accessible by this lift are platform to footbridge.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 60m (65yd 1ft) from the Railway Terrace entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 167cm x 160cm (5ft 6in x 5ft 3in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
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Comments
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- The lift surveyed and shown in the photographs is located on platform 5.
- There are similar lifts to the one surveyed to access platforms 1/2 and 3/4.
Accessible Toilet (Platform 1)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 20m (21yd 2ft) from the ticket office entrance.
- This accessible toilet is located on platforms 1 and 2.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 93cm (3ft 1in).
- The door is easy to open.
- The dimensions of the accessible toilet are 255cm x 168cm (8ft 4in x 5ft 6in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 190cm (6ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 123cm (4ft).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is poor.
- The lighting levels are moderate to good.
Accessible Toilet (Platform 5)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 30m (32yd 2ft) from the lift or Railway Terrace entrance.
- This accessible toilet is located on platform 5.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 95cm (3ft 1in).
- The door is easy to open.
- The dimensions of the accessible toilet are 168cm x 220cm (5ft 6in x 7ft 3in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 100cm (3ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 42cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 104cm (3ft 5in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
Standard Toilet(s) (Platform 5)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on platform 5.
- The female toilet(s) is/are approximately 30m (32yd 2ft) from the lift.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels in the female toilets are moderate to good.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located in platform 5.
- The male toilet(s) is/are approximately 80m (87yd 1ft) from the lift.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels in the male toilets are moderate to good.
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Access to Standard Female and Male Toilet(s)
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- Lighting levels in the female and male toilets are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located on platform 5 next to female toilet.
- The height of the baby change table once extended is 75cm (2ft 6in).
- Inside the venue, there is level access to the baby change facility.
Additional Info
- Staff do receive disability awareness / equality training.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.