You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Ground Floor - Hillside Coffee.
  First Floor - Hillside Food Court, Zenchai Bubble Tea and study areas.
  Second Floor - Oak Suites.
• Related link Hall Complex - University Hall.
• Https://www.accessable.co.uk/university-of-surrey/access-guides/hall-complex-university-hall
• Related link Student Services.
• Https://www.accessable.co.uk/university-of-surrey/access-guides/student-services
• Related link For information regarding Mobile Connect and Assisted Listening.
• Http://www.surrey.ac.uk/mobileconnect

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Guildford is 30 miles South West of London and can be accessed from the A3. If approaching from London or the M25 (Junction 10), the University exit is signed from the A3 bypass.
    If accessing from the A322 or A323 from Bagshot or Aldershot, at the A3 roundabout take the exit signed to Portsmouth, and then turn off the A3 at the first exit (signed to the Cathedral and University).
    If entering Guildford from Horsham (A281) or Godalming (A3100), leave the central gyratory system at the exit signed for Farnham (A31).
    After approximately 200 yards, at the mini-roundabout, take the first turning right into Guildford Park Road, and continue along Madrid Road and The Chase for a mile. At the next roundabout, take the third exit for the University entrance.
  • Parking is very limited on site. There is a pay and display car park, other car parks operate a permit system.
    Vehicles displaying a Blue Badge may park free in the car parks and in Blue Badge bays for up to 6 hours, unless the University host or driver has made arrangements with the Security Office for a longer stay.
• By Bus View
  • On site bus stops are available and ARRIVA buses operate a regular service to the campus from the train station. Services 3, 17, 27 and 37 run approximately every ten minutes during the day.
• By Train View
  • Guildford Station is approximately 1.2 miles from the University. It is on the main line between London Waterloo and Portsmouth. Half-hourly train services run from Guildford to Waterloo, with a journey time of around half-an-hours.
    To get to the University from the station, exit by footbridge and the rear (western) exit. Turn right from the station along Guildford Park Road and take the second turning on the right (just past the Evangelical Church). Follow the path through the council car park to the campus.
• Useful Links View
  • Please see the University website's 'How To Get Here' page for more details on travelling to the campus.
  • To view the web page described above click here (opens in new tab).
  • Please see the Surrey County Council website for details of buses in Guildford.
  • To view the web page described above click here (opens in new tab).
  • Please see the National Rail website, for details of trains to Guildford.
  • To view the web page described above click here (opens in new tab).

You are on Useful Information. Skip to the next section.

Useful Information

• To see more information on Student Services please click here (opens new tab).
• Telephone Number: 01483 686 868.
• Email: [email protected].
• To see more information on Accommodation Services please click here (opens new tab).
• Telephone Number: 01438 682 466.
• Email: [email protected].
• To see more information on Admissions Enquiries please click here (opens new tab).
• Telephone Number: 01483 682 222.
• Email: [email protected].
• To see more information on Students' Union please click here (opens new tab).
• Telephone Number: 01483 689 223.
• Email: [email protected].
• Staff undertake essential e-learning courses on diversity, which includes a module of disability.

You are on Site/Campus Car Park (Pay and Display Car Park). Skip to the next section.

Site/Campus Car Park (Pay and Display Car Park)

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• Car Park View
  • The car park is located on the north side of the campus, off Perimeter Road.
  • The nearest building(s) to this car park is/are the Austin Pearce and Rik Medlik Buildings.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • Designated Blue Badge parking bays are not available.
• Charges and Restrictions View
  • This car park can be used by anybody.
  • Parking charges apply for all users.
  • Signs are provided to give information on parking charges/restrictions.
  • Signs are clearly presented.
  • Payment machines are located at the front of the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Payment can be made by phone.
  • To see more information on parking policies please click here (opens new tab).
• Drop Off Point View
  • There is not a designated drop off point in this car park.
• Car Park Access View
  • There is sloped access to the car park from the Austin Pearce Building.
  • This car park is clearly signposted from the Perimeter Road.

You are on Site/Campus Car Park (Permit Holders Car Park). Skip to the next section.

Site/Campus Car Park (Permit Holders Car Park)

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• Car Park View
  • The car park is located on the north side of the campus, off Perimeter Road.
  • The nearest building(s) to this car park is/are the Austin Pearce and Rik Medlik Buildings.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • Designated Blue Badge parking bays are not available.
• Charges and Restrictions View
  • This car park can be used by visitors, permit holders, staff permit holders and student permit holders.
  • There are no parking charges that apply on the day.
  • Signs are provided to give information on parking charges/restrictions.
  • Signs are clearly presented.
  • To see more information on parking policies please click here (opens new tab).
• Drop Off Point View
  • There is not a designated drop off point in this car park.
• Car Park Access View
  • There is ramped/sloped or stepped access to the car park from the Austin Pearce Building and the rest of the campus.
  • This car park is clearly signposted from the Perimeter Road.

You are on Building Parking (Oak House). Skip to the next section.

Building Parking (Oak House)

• The building does have its own dedicated parking.

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• Building Car Park View
  • The car park can be used by Blue Badge holders.
  • There are no parking charges that apply on the day.
  • The car park is located at the side of the building next to the Hillside Food Court.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • Designated Blue Badge parking bays are available.
  • There is/are 1 designated parking bay(s) within the car park.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated parking bay(s) are 360cm x 500cm (11ft 10in x 16ft 5in).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • The nearest designated bay is 10m (10yd 2ft) from the Hillside Food Court entrance.
  • The route from the car park to the building is accessible to a wheelchair user.
  • The car park surface is tarmac.
• Site/Campus Car Parks View
  • There is not a site/campus car park within approximately 200m.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• Drop Off Point View
  • There is not a designated drop off point.
• Comments View
  • There is also space for few cars alongside the building/ Hillside Restaurant. These are unmarked / unsigned spaces that are not defined and there is no signage to indicate restrictions (photograph 4).

You are on Outside Access (Oak House Main Entrance). Skip to the next section.

Outside Access (Oak House Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single (with a locked extension leaf).
  • The door(s) may be difficult to open.
  • The width of the door opening is 90cm (2ft 11in).
• Step(s) View
  • There is a / are step(s) at this entrance.
  • The step(s) is / are located in the doorway and immediately beyond the entrance.
  • There is / are 8 step(s) to access the entrance.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The handrails are on both sides.
• Comments View
  • This entrance gives access to the lower ground floor via the steps.
  • Step free access is via the Hillside Food Court entrance.

You are on Outside Access (Hillside Front Entrance/ Hillside Coffee Entrance). Skip to the next section.

Outside Access (Hillside Front Entrance/ Hillside Coffee Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are push pad activated.
  • The door(s) is / are single (with a locked extension leaf).
  • The width of the door opening is 91cm (2ft 12in).
  • There is a small lip on the threshold of the entrance, with a height of less than 2cm.
• Ramp/Slope View
  • There is a ramp/slope at this entrance.
  • The ramp/slope is located at the front of the building leading up to the entrance.
  • The ramp/slope does bypass the step(s).
  • The ramp/slope gradient is slight.
  • The ramp is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on the left going up the ramp.
• Step(s) View
  • There is a / are step(s) at this entrance.
  • The step(s) is / are located to the left of the ramp.
  • There is / are 8 step(s) to access the entrance.
  • There is not tactile paving at the top and bottom of the step(s).
  • The step(s) is / are not clearly marked.
  • The step(s) is / are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The handrails are on the left going up the step(s).
• Lift View
  • There is a lift to access this entrance.
  • The lift does bypass the step(s).
  • The lift does bypass the ramp.
• Comments View
  • Photographs 4-8 show the extended ramp to give access to the Hillside Front Entrance.
  • The ramp has a handrail on the left going up (photographs 4-6) and then it switches to the right side as you continue towards the Hillside Front Entrance door (photograph 8).
  • The height of the push pad on entry is 96cm as shown in photograph 2.
  • The push pad wasn't working at the time of survey (November 2022).
  • The height of the push pad on exit is 95cm as shown in photograph 3.
  • There is also a platform lift to the left of the Student Union Rubix Entrance which can give access to this entrance, however, the lift wasn't functioning correctly at the time of survey (November 2022).
  • There are 2 sets of steps at this entrance, on one side the handrail is on the left (photographs 9 and 10) and from the opposite side the handrail is on the right (photographs 11 and 12).

You are on Lift (Rubix Entrance). Skip to the next section.

Lift (Rubix Entrance)

• There is a lift for public use.
• The lift is located outside the Rubix entrance.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• The lift is approximately 7m (7yd 1ft) from the Rubix entrance.
• Staff do need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The lift door is manual, opens outwards and may be difficult to open.
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The lift does not have a hearing enhancement system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lighting level in the lift is good.

You are on Outside Access (Hillside Food Court Entrance). Skip to the next section.

Outside Access (Hillside Food Court Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the building.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double (with one leaf locked).
  • The door(s) may be difficult to open.
  • The width of the door opening is 90cm (2ft 11in).
  • There is a small lip on the threshold of the entrance, with a height of less than 2cm.
• Second Set of Doors View
  • There is a second set of doors.
  • The door(s) open(s) both ways.
  • The door(s) is / are double.
  • The door(s) may be difficult to open.
  • The width of the door opening is 170cm (5ft 7in).
• Comments View
  • This entrance gives step free access to the first floor via the Hillside Food Court.
  • The ground and second floors can be accessed via the lift from the first floor.

You are on Outside Access (University Hall Side Entrance). Skip to the next section.

Outside Access (University Hall Side Entrance)

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• Entrance View
  • This information is for the entrance located at the side of the building.
  • There is ramped/sloped and stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are push pad activated.
  • The width of the door opening is 130cm (4ft 3in).
  • There is a small lip on the threshold of the entrance, with a height of less than 2cm.
• Ramp/Slope View
  • There is a ramp/slope at this entrance.
  • The ramp/slope is located on the paved surface in front of the entrance.
  • The ramp/slope does not bypass the step(s).
  • The ramp is permanent.
• Step(s) View
  • There is a / are step(s) at this entrance.
  • The step(s) is / are located just beyond the entrance, leading down to the hall.
  • There is / are 8 step(s) to access the entrance.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The handrails are on both sides.
• Comments View
  • This entrance can be used to give step free access to the first floor of Oak House, via Zenchai Bubble Tea, by turning right immediately beyond the entrance before you reach the steps.

You are on Level Change (Internal Access to University Hall). Skip to the next section.

Level Change (Internal Access to University Hall)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located off the foyer.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step free access throughout the majority of the building, via lift.
  • There are no doors in corridors which have to be opened manually.
• Getting Around View
  • There is clear signage for building facilities/areas in the foyer/reception area.
  • There is written directional signage at key points of circulation routes.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
  • This building does not play background music.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • The portable loop can be borrowed from the Estates & Facilities Management Department.
• Comments View
  • Photograph 1 shows Hillside Coffee on the ground floor.
  • Photograph 2 shows the Hillside Coffee overflow seating area.
  • Photographs 3 and 4 show the Hillside Food Court.
  • Photograph 5 shows the study area on the 1st floor within Zenchai Bubble Tea.
  • Photograph 6 shows the corridor in the Oaks Suites area on the 2nd floor.
  • Photograph 7 shows the automatic door and push pad button for the ground floor entrance into Hillside Coffee. The height of the push pad button is 97cm and the width of the single door (with locked leaf) is 86cm.
  • Photograph 8 shows the manual single locked extension leaf door that opens towards you for the first floor entrance into Hillside Food Court. The width of the door is 88cm.
  • Photograph 9 shows the double manual doors that open towards you to exit Zenchai Bubble Tea and enter the stairwell towards University Hall.

You are on Eating and Drinking (Hillside Coffee). Skip to the next section.

Eating and Drinking (Hillside Coffee)

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• Location and Access View
  • The following information is for the café.
  • The café is located to the left as you enter via the Hillside Front Entrance.
  • There is step-free access to the café.
  • For access there is a single automatic door which is push pad activated.
  • The width of the door is 86cm.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include; menu boards and written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 92cm.
  • The height of the lowered section at the counter is 73cm.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is vinyl.
  • The lighting levels are moderate to good.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The distance between the floor and the underside of the lowest dining table is 64cm.
  • The distance between the floor and the underside of the highest dining table is 113cm.
  • The standard height for the underside of dining tables is 76cm.
  • There are also high tables, bench seats and high stools.
  • The surface height of the lowest table is 55cm.
  • The surface height of the highest table is 113cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The type of flooring in this area is vinyl.
  • The lighting levels are varied.

You are on Opening Times (Hillside Food Court). Skip to the next section.

Opening Times (Hillside Food Court)

• Monday 10:30 - 19:30.
• Tuesday 10:30 - 19:30.
• Wednesday 10:30 - 19:30.
• Thursday 10:30 - 19:30.
• Friday 10:30 - 19:30.
• Saturday Closed.
• Sunday Closed.

You are on Eating and Drinking (Hillside Food Court). Skip to the next section.

Eating and Drinking (Hillside Food Court)

• The following information is for the restaurant.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks cannot be brought to the table.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 1m (3ft 3in) from the Hillside Food Court Entrance.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• The distance between the floor and the highest table is 109cm (3ft 7in).
• The standard height for tables is 70cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There are various counters that are 90cm high with tray racks 80cm high.
  • There is step-free access via lift to the Hillside Food Court via the internal entrance located on the first floor (photograph 9).

You are on Entrance (Zenchai Bubble Tea). Skip to the next section.

Entrance (Zenchai Bubble Tea)

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• Entrance View
  • This information is for the entrance located at the rear of the building.
  • There is stepped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) may be difficult to open.
  • The width of the door opening is 77cm (2ft 6in).
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • There is a/are step(s) at this entrance.
  • The step(s) is / are located in front of the entrance door.
  • There is / are 1 step(s) to access the entrance.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are medium height (11cm - 17cm).
  • The steps do not have handrails.
• Comments View
  • There is alternative level access to Zenchai Bubble Tea via double manual doors that are located to the right of the Oak House and Hall Complex entrance.

You are on Eating and Drinking (Zenchai Bubble Tea). Skip to the next section.

Eating and Drinking (Zenchai Bubble Tea)

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• Location and Access View
  • The following information is for the café.
  • The café is located on the first floor of the building.
  • There is step-free access to the café.
  • There is step-free access is via lift to the 2nd floor and through the internal Hillside Food Court entrance.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include; menu boards.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Service Counter(s) View
  • The height of the counter is 108cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is vinyl and laminate.
  • The lighting levels are low to moderate.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 73cm.
  • There are also coffee tables, high tables, armchairs, sofas and high stools.
  • The surface height of the lowest table is 56cm.
  • The surface height of the highest table is 110cm.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are varied.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1 and 2.
  • The stairs are located to the left as you enter the Oak House main entrance.
  • The stairs are approximately 8m from the Oak House main entrance.
  • There are 15+ steps between floors.
  • The lighting levels are moderate to good.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
• Comments View
  • There are flights of steps with open risers.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located opposite the Oak House main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1 and 2.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 6m (6yd 1ft) from the Oak House main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 106cm x 142cm (3ft 6in x 4ft 8in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The lift does not have a hearing enhancement system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lighting level in the lift is good.

You are on Reception (Oak Suites). Skip to the next section.

Reception (Oak Suites)

• The reception desk for the Oak Suites is located on the 2nd floor, through a door to the right as you exit the lift.
• The desk is 4m (4yd 1ft) from the lift.
• The reception area is clearly visible from the entrance.
• There is step free access to this reception area, via lift.
• The lighting levels in the reception area are good.
• The reception desk/counter is high (110cm+).
• There is not a low section of the counter (76cm or below) available.
• The desk is not staffed.
• There is not a hearing assistance system.

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• Comments View
  • The reception desk is staffed occasionally.
  • There are clear screens due to covid-19 which partially block the counter for writing.

You are on Oak Suites. Skip to the next section.

Oak Suites

• Oak Suites 1-4 and the Ivy Room are located on the 2nd floor.
• There is level access throughout and sufficient space for a wheelchair user to manoeuvre and access the Oak Suites and Ivy Room.

You are on Outside Access (The Nest - Entrance Opposite the Hive). Skip to the next section.

Outside Access (The Nest - Entrance Opposite the Hive)

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• Entrance View
  • This information is for the entrance located is located opposite to the Hive.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • A key card is required for access at this entrance.
  • The height of the card reader/lock is 98cm (3ft 3in).
  • There is a canopy or recess which provides weather protection at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 150cm (4ft 11in).
  • There is a small lip on the threshold of the entrance, with a height of less than 2cm.
• Ramp/Slope View
  • There is a ramp/slope at this entrance.
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.
  • The ramp is permanent.
  • There is not a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
• Comments View
  • The doors open automatically but if closed the key card/ key code is on the barrier/ railing to the right hand side of the door at the bottom of the short slight ramp (Photograph 2).
  • Photograph 5 shows the slight lip at the door.

You are on Outside Access (The Nest - Oak House Side). Skip to the next section.

Outside Access (The Nest - Oak House Side)

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• Entrance View
  • This information is for the entrance located opposite the main entrance to Oak House.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double (with one leaf locked).
  • The door(s) may be difficult to open.
  • The width of the door opening is 85cm (2ft 9in).
  • There is a small lip on the threshold of the entrance, with a height of less than 2cm.
• Ramp/Slope View
  • There is a ramp/slope at this entrance.
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.
  • The ramp is permanent.
  • There is not a level landing at the top of the ramp.

You are on Level Change (Internal Access to the Nest from Oak House). Skip to the next section.

Level Change (Internal Access to the Nest from Oak House)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the left from the Nest Oak House side entrance. They are just outside the additional seating from Starbucks and next to the internal steps to the Hall above.
• There is/are 8 step(s) to the area/service.
• The lighting levels at the step(s) are good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Inside Access (Nest). Skip to the next section.

Inside Access (Nest)

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does not play background music.
• The lighting levels are good.

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• Comments View
  • There are entrance doors from the Oak House side entrance or internal access into the Nest. They are manual, double, heavy and 160cm wide. One door can stay permanently open and there is a key card/ code by the door if not open that is 119cm high (Photograph 1).
  • The Nest is a relaxed seating/study area with various types of seating and desks (Photographs 2-8).
  • There are various desks with clear under space from 65cm to 74cm and table heights mostly 72-75cm. There are a few higher and lower coffee tables that vary from 46cm to 110cm high.
  • There are various types of seating: benches, bean bags, chairs without armrests, hanging chairs, wall-pods for relaxing. The flooring is carpet and vinyl.
  • There are two separate small rooms with similar types of seating and doors over 75cm wide. One is a Contemplation space (Photographs 9 & 10) with bean bags and chairs without armrests and the other is an Interview Space (Photographs 11 & 12) with similar bench, table and chairs.
  • There are lockers with key codes to lock them just outside the Nest. The controls/ key codes vary from 22cm to 180cm. There are more within the Nest (Photographs 13 & 14).

You are on Accessible Toilet (Ground Floor - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Ground Floor - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 50m (54yd 2ft) from the Hillside Front Entrance.
  • This accessible toilet is located at the rear of the Hillside Coffee overflow seating area.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 78cm (2ft 7in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 146cm x 195cm (4ft 9in x 6ft 5in).
  • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency pull cord alarm in the cubicle.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 102cm and 138cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 107cm (3ft 6in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 96cm.
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Comments View
  • The door to the toilet has a horizontal grab rail on the outside and inside.

You are on Accessible Toilet (Zenchai Bubble Tea - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Zenchai Bubble Tea - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 30m (32yd 2ft) from the Hillside Food Court entrance.
  • This accessible toilet is located within the Zenchai Bubble Tea seating area, to the left of the Hillside Food Court entrance.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 140cm x 195cm (4ft 7in x 6ft 5in).
  • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 65cm (2ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency pull cord alarm in the cubicle.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 113cm (3ft 8in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Accessible Toilet(s) (The Nest - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (The Nest - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located within the Nest, close to the Oak House side entrance.
  • This accessible toilet is approximately 12m (13yd 4in) from the Oak House side entrance into The Nest.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The contrast between the external door and wall is fair.
  • The door opens outwards (automatically).
  • The door is push pad or push button activated.
  • The push pad or push button is 98cm from floor level.
  • The door is locked by a push button or pad.
  • The width of the accessible toilet opening is 92cm (3ft).
  • The contrast between the internal door and wall is fair.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 185cm x 239cm (6ft 1in x 7ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 117cm (3ft 10in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is fair.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 85cm (2ft 9in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 70cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 105cm (3ft 5in).
  • The contrast between the hand dryer and the wall is poor.
• Comments View
  • The signage is on the push button with nothing on the door itself.
  • There is also a push-button to enter by the door that is 93cm high as well as the one just in front of it.
  • The push button on the inside can open and lock the door (photographs 4 and 5).

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

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• Location of Standard Toilet(s) View
  • There are male and female standard toilets facilities on the ground floor.
  • There are located at the rear of the Hillside Coffee overflow seating area.
• Standard Toilet Surveyed View
  • A male standard toilet was surveyed.
  • The toilet surveyed is located at the rear of the Hillside Coffee overflow seating area.
  • There is a female standard toilet in the same location.
  • There is step free access to the standard toilet(s) surveyed from the entrance.
  • The standard toilet surveyed is approximately 50m from the Hillside Front entrance.
  • There is not a/are not cubicle(s) suitable for ambulant disabled people in the standard toilet(s) surveyed.
  • Lighting levels in the standard toilet surveyed are good.

You are on Standard Toilet(s) (First Floor). Skip to the next section.

Standard Toilet(s) (First Floor)

• There are standard female and male toilets in the centre and to the rear of Hillside Restaurant.
• There are standard female and male toilets in the study area to the rear of the restaurant.

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• Standard Toilet Surveyed View
  • A male standard toilet was surveyed.
  • The toilet surveyed is located in the study area to the rear of the Hillside Restaurant.
  • There is a female standard toilet in the same location.
  • There is step free access to the standard toilet(s) surveyed from the entrance.
  • The standard toilet surveyed is approximately 22m from the Hillside Restaurant main entrance.
  • There is not a/are not cubicle(s) suitable for ambulant disabled people in the standard toilet(s) surveyed.
  • Lighting levels in the standard toilet surveyed are varied.
• Comments View
  • The other standard toilets within the main area of the restaurant have similar set-ups (Photographs 3-5).

You are on Standard Toilet(s) (Second Floor). Skip to the next section.

Standard Toilet(s) (Second Floor)

• There are male and female standard toilets in the Oak Suites area on the 2nd floor.

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• Standard Toilet Surveyed View
  • A male standard toilet was surveyed.
  • The toilet surveyed is located off the main corridor in the Oak Suites area.
  • There is a female standard toilet in the same location.
  • There is step free access to the standard toilet(s) surveyed from the entrance.
  • The standard toilet surveyed is approximately 15m from the lift.
  • There is not a/are not cubicle(s) suitable for ambulant disabled people in the standard toilet(s) surveyed.
  • Lighting levels in the standard toilet surveyed are varied.

You are on Standard Shower (Ground Floor). Skip to the next section.

Standard Shower (Ground Floor)

• Shower facilities are available.
• The shower(s) surveyed is/are located on the ground floor to the rear of the additional seating area for Hillside Coffee.
• There is level access to the services from the shower facilities.

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• Comments View
  • This shower has a 31cm high step to access it.
  • There is a small bench within the room that is 40cm high.