You are on Introduction. Skip to the next section.

Introduction

• Related link Emirates Air Line site.
• Http://www.emiratesairline.co.uk/
• Related link Emirates Air-line (Cable Car) Greenwich Peninsula.
• Http://www.disabledgo.com/access-guide/royal-borough-of-greenwich/emirates-air-line-cable-car-greenwich-peninsula

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• Comments View
  • The Emirates Air Line cable car crosses the river Thames from Royal Docks in Newham to the Greenwich peninsula.
  • The Greenwich terminal is identical to the Royal Docks building.
  • Before 09:00 the journey takes 5 minutes.
  • After 09:00 the journey is slowed to 10 minutes to increase viewing time.
  • During the Winter timetable (October - March) the cable car and ticket office close an hour earlier everyday.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 07:00 - 21:00.
• Tuesday 07:00 - 21:00.
• Wednesday 07:00 - 21:00.
• Thursday 07:00 - 21:00.
• Friday 07:00 - 21:00.
• Saturday 08:00 - 21:00.
• Sunday 09:00 - 21:00.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the area.
• This venue is situated in Royal Docks.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Royal Victoria DLR Station.
• The nearest underground station is Canning Town/ North Greenwich (Jubilee Line).

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Royal Victoria Car Park.
  • The car park is located off Western Gateway, after the Crowne Plaza Hotel.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Public Car Parks. View
  • Car park websitehttp://www.excel-london.co.uk/visiting-excel/travel-guide/travel-by-road/.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Counter (Ticket Office). Skip to the next section.

Counter (Ticket Office)

• There is level access to the counter from the entrance.
• There is not a lowered section.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The height of the counter is medium.
• Staff are trained to use the system.
• Lighting levels are bright.

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• Comments View
  • The ticket office is on the outside before the building entrance.
  • Self service ticket machines are available and there is always a member of staff to assist if the ticket office is closed.
  • Oyster cards can be used on the cable car.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the left side of the building.
• There is level access into the venue.
• The main doors open (no doors).
• The door opening is 300cm (9ft 10in) wide.

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• Comments View
  • There are ticket barriers 20m after the main entrance.
  • All the barriers are 100cm wide.
  • There are identical barriers on leaving the station.
  • There is always a member of staff at the ticket barriers.

You are on Level Change (Access to Boarding Platform). Skip to the next section.

Level Change (Access to Boarding Platform)

• There are steps to access this area / service.
• The steps are located to the left after the ticket barriers.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are bright.
• The step(s) is/are clearly marked.
• The steps are deep.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.

You are on Lift (Access to Boarding Platform). Skip to the next section.

Lift (Access to Boarding Platform)

• There is a lift for public use.
• The lift is located to the left after the ticket barriers.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-Platform.
• The lift is 3m (3yd 10in) from the ticket barriers.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 95cm x 200cm (3ft 1in x 6ft 7in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

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• Comments View
  • There is an identical lift on the opposite side of the building to exit.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

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• Comments View
  • There is seating with armrests available on the boarding platform level.

You are on Cable Car Cabins. Skip to the next section.

Cable Car Cabins

• From the boarding platform there is level access into the cable car cabin.
• The cabin doors open automatically to 78cm wide.
• Cabins arrive every 30 seconds.
• The cabins can be slowed to creep speed or totally stopped to enable passengers with mobility difficulties to board.
• There are always staff on the platform to assist.
• Each cabin can hold up to 10 passengers.
• The seats on each side can be folded up to accommodate wheelchairs, mobility scooters, cycles and large pushchairs.
• Unless both seats are folded up, wheelchair users will need to reverse in or out of the cabin.
• There is a maximum of 2 wheelchairs / mobility scooters per cabin depending on size.
• The maximum size is 70 x 130cm.
• There are markings on the paving outside the ticket office to check sizes.
• There is a maximum 300kg combined weight of wheelchair and user.
• The terminal at the other end is automatically alerted to passengers who may need assistance to disembark.
• There is an intercom connected to the control room in each cabin.
• An audio-visual commentary plays in each cabin.
• This can be turned off by staff before departure if not required.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilets within this venue designated for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not generally on duty.
• Staff are Text Relay aware.