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Alton Towers Dungeon

The Towers Area, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Ride/Attraction Summary

  • Summary View
    • Alton Towers Dungeon is located in The Towers area.
    • For the The Towers area Access Guide please click here (new tab).
    • Guests who would find it difficult to exit the ride without assistance, in the unlikely event of an evacuation, will need to be accompanied by a member of their group. Group members providing assistance need to be over the age of 14.
    • The minimum age restriction is 10 years of age.
    • Guests need to be able to transfer into the ride vehicle, this can be with assistance from a member of their group.
    • In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness. For this reason it is not suitable for all guests.
    • For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their feet and remain sitting up right.
    • Guests who have a plaster cast or brace should seek medical advice before choosing to ride. If guests choose to ride they should check they can meet the rides safety requirements.
    • This ride includes flashing lights, smoke/mist/fog effects, loud noises, dark spaces and shock/surprise features and as a result may not be suitable for all guests.
    • Wheelchair users must be able to transfer on to the ride – with assistance or can bypass the boat ride.
      Wheelchair users can enjoy the full attraction including the boat ride if they are able to transfer into a boat with assistance. The guest’s wheelchair will re-join them during their departure from the boat. Guests who are not able to transfer will be able to by-pass the boat ride via a separate passage and re-join their group. Due to safety reasons, there must only be one wheelchair user per group.
    • At any point during the tour, guests can alert a member of staff if they or a member of their party needs to leave, and they will be able to escort them out of or away from the attraction.
      This attraction is a 45 minute walking experience and guests are required to stand for most of it.
      Seating is available in some shows, but due to the nature of the attraction, priority seating cannot be guaranteed.
  • Other Services/Facilities View

COVID-19 Information (Alton Towers Resort)

  • The information in this section was taken in March 2021.
  • There have been no changes to the Blue Badge parking.
  • There are external queuing systems at the main resort entrance and for the rides/attractions and buildings within the resort.
    The external queuing systems for the main resort entrance have been designated into numbered lanes which ensures social distancing.
  • Guest temperatures are checked before entering the resort. Any person who is displaying a high temperature associated with fever will not be permitted to enter. Please contact Guest Services should you have any concerns.
  • Members of staff are available for assistance at the main resort entrance and within the resort.
  • There are entrance and exit doors at the majority of shops/restaurants around the resort.
  • Hand sanitisers are available throughout the resort and inside buildings/toilets.
  • There is a limited capacity within the resort and all tickets must be pre-booked in advance.
  • Face masks are required on selected rides, indoor attractions and queue lines, shops and toilets, public areas in hotels and when queuing inside for food and drinks.
  • Guests are advised to keep left when using walkways and roaming the resort.
  • Floor markings are in place at the majority of ride/attraction queuing systems and throughout walkways, to allow for social distancing.
  • Signage has been installed throughout the resort informing guests of the safety measures and instructions to follow.
  • Clear screens have been installed at all guest facing counters/desks.
  • Toilets remain open as usual, however some cubicles/urinals will be closed off to allow for social distancing.
  • Additional hygiene and cleaning programmes have been introduced around the resort with all front facing staff wearing PPE.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Approach (Plaza)

  • The surface of the approach is block paving.

Queuing System (Dungeon Plaza to Main Entrance)

  • Queuing System View
    • There is a waiting/queuing area on the plaza outside the main entrance where tickets are checked.
      The length of the queuing system is approximately 15 metres.
      Queuing numbers will be limited as guests have to have tickets and are allocated fixed time slots.
      There are 27 tickets per tour
      The plaza has a steep slope leading down towards the main entrance.
    • Path surfaces in this queueing system are block paving.
    • The queuing area is open air.
    • The minimum width of the queuing area is 115cm.
    • There are not any resting/seating areas within the queuing area.
    • Music/themed noise is played in some parts of the queuing area.
  • Ramp/Slope View
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not resting areas for longer ramped/sloped sections of the queueing system.

Access Point (Main Entrance)

  • This ride/attraction access point is signed.
  • The restrictions board is clearly visible at this access point.
  • There is step-free access at this access point.
  • Access Point View
    • This access point is an opening with no gate(s) or door(s).
    • The access point does not/do not contrast visually with its immediate surroundings.
    • The access point opening width is 252cm.

Queuing System (Batching - Photo Opportunity)

  • Queuing System View
    • Once guests are put into their groups there is the opportunity to have a photo taken.
      There is an alternative route to the left for those needing to bypass the queuing system (photograph 2).
    • Path surfaces in this queueing system are wood flooring and matting.
    • The queuing area is sheltered.
    • The majority of the queuing area is enclosed to the left and right of you.
    • The minimum width of the queuing area is 108cm.
    • There are not any resting/seating areas within the queuing area.
    • Music/themed noise is played in some parts of the queuing area.
    • Strobe lighting/flashing lights are located in some parts of the queuing area.

Attraction / Exhibit (1 - Retribution - Judge Show)

  • Entrance / Opening View
    • There are double, manual doors with an opening width of 75cm+, which may be difficult to open for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is step-free access at this entrance/opening.
    • The doors are opened by staff.
      There is an alternative route for those not going on the boat ride via the door shown in photograph 5.
  • Attraction / Exhibit View
    • There is not level access throughout this area.
    • The room has a sloped floor from left to right with a level section to the left.
      The door for those wishing to bypass the ride is on the level section.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is wood.
    • This area does play background music/sound.
    • There is some flash photography within this area.
    • There are not resting/seating areas within this area.
    • The lighting levels in this area are low to moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is not clearly signed internally.
    • There is a single, manual door with an opening width of 75cm+, which may be difficult to open when exiting this area/attraction.
    • The exit is ramped/sloped.
    • There is a steep permanent slope, with no handrails, when exiting.

Attraction / Exhibit (2A - Alternative Route to Boat Offload from Judge Show)

  • Entrance / Opening View
    • There is a single, manual door with an opening width of 75cm+, which may be difficult to open for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is step-free access at this entrance/opening.
    • Staff will open the door.
      This door provides access to the corridor which can be used as an alternative route to the boat offload area.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is concrete.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • There is a good colour contrast between the walls and the floor in this area.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is not clearly signed internally.
    • There is a single, manual door with an opening width of 75cm+, which may be difficult to open when exiting this area/attraction.
    • The exit is step-free.
    • Staff will open the door.

Ride/Attraction Transfer - Enter (2B - Ride - Boat Boarding)

  • Access View
    • Access to the platform is via a closed single gate.
    • The gates open automatically (away from you).
    • The gate(s) is/are activated remotely by staff.
    • The opening width is 60cm.
    • There is also a wider gateway with an opening width of 85cm.
    • The floor surface(s) at the access area are vinyl.
    • There is step-free access to the ride/attraction transfer platform/area.
    • The wider gate is opened by staff manually when needed.
  • Ride/Attraction Transfer View
    • The platform/floor surface(s) are vinyl.
    • The ride/attraction transfer platform/area may be wet.
    • The ride/attraction platform edge/area is not clearly marked.
    • Wheelchairs are permitted in/on the ride/attraction itself.
    • Guests have to step up and into the carriage.
    • The stepping distance between platform and carriage is 32cm.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/on the ride/attraction.
    • Guests face forwards when in/on the ride/attraction carriage.
    • There are no restraints available for this ride/attraction.
    • The lighting levels at the ride/attraction transfer platform/area are low to moderate.

Ride/Attraction Experience (3 - Black River Ride)

  • For information regarding the nature of this ride please click here (new tab).
  • The ride/attraction is sheltered/inside.
  • Guests may get wet on this ride/attraction.
  • This ride/attraction has smoke, fog or misting effects.
  • The ride/attraction goes forwards.
  • Music/themed noise is played during the ride/attraction.
  • There are blasts of airs, pungent smells and blackouts.
  • The ride/attraction goes into darkness/low lighting in places.
  • Strobe lighting/flashing lights are used during the ride/attraction.
  • The lighting levels during the ride/attraction are very low.

Ride/Attraction Transfer - Exit (4 - Boat Offload Area)

  • Ride/Attraction Transfer View
    • Guests have to step down to the platform when exiting.
    • The edge of the carriage/car is clearly marked.
    • The stepping distance between carriage and platform is 32cm.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • The ride/attraction platform edge/area is not clearly marked.
    • The platform/floor surface(s) are vinyl and metal flooring.
    • The ride/attraction transfer platform/area may be wet.
  • Exit View
    • Access from the platform is via a closed single gate.
    • The gate opens towards you (pull).
    • The gate(s) is/are opened manually by staff.
    • The opening width is 82cm.
    • The floor surface(s) at the exit area are vinyl.

Attraction / Exhibit (5 - Boat Offload Area - Wise One)

  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is vinyl.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is not clearly signed internally.
    • There are double, manual doors with an opening width of 75cm+, which may be difficult to open when exiting this area/attraction.
    • The exit is step-free.

Attraction / Exhibit (6 - Tower of Terror - Torture Show)

  • Attraction / Exhibit View
    • There is not level access throughout this area.
    • There is a 16cm step leading up to the raised area where there is a cage and chair that volunteers can try.
      There is a further 19cm step into the cage and a 17cm step up to the chair.
      These steps are not clearly marked and do not have handrails.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is concrete.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • There are smell pod effects in this room.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is not clearly signed internally.
    • There is a single, manual door with an opening width of 75cm+, which may be difficult to open when exiting this area/attraction.
    • The exit is step-free.

Attraction / Exhibit (7 - Passage of Pain)

  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • There are walkways/corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
    • The type of flooring in this area is concrete.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is not clearly signed internally.
    • There is a single, manual door with an opening width of 75cm+, which may be difficult to open when exiting this area/attraction.
    • The exit is step-free.
    • Staff will open the door.

Attraction / Exhibit (8 - Welsh Harp Inn - Dick Turpin Show)

  • Attraction / Exhibit View
    • There is not level access throughout this area.
    • There are two 16cm steps leading to the raised seating area at the back of the attraction (photograph 4).
      There is a designated space for a wheelchair user on the lower level (photograph 2).
      .
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is concrete.
    • This area does play background music/sound.
    • There are resting/seating areas within this area.
    • The seats tip back slightly during the show.
      There are speakers, air jets and back pokers on the standard seats.
      There are also speakers and air jets at the designated space for a wheelchair user.
      Water blasts from behind the bar and there are blackouts.
      The area in front of the bar does get wet during the show and is wiped afterwards.
      The flooring in this area has been given a non-slip treatment.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is not clearly signed internally.
    • There is a single, manual door with an opening width of 75cm+, which may be difficult to open when exiting this area/attraction.
    • The exit is step-free.
    • Staff will open the door after the show.

Attraction / Exhibit (9 - Plague Street - Corridor to Next Room)

  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is vinyl and concrete.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is not clearly signed internally.
    • There is a single, manual door with an opening width of 75cm+, which may be difficult to open when exiting this area/attraction.
    • The exit is step-free.
    • Staff will open the door when the next attraction is ready.

Attraction / Exhibit (10 - Plague Show)

  • Attraction / Exhibit View
    • There is not level access throughout this area.
    • There is a clearly marked single step to access the raised section of the seating area (photograph 2).
      The step does not have handrails.
      There is a designated space for a wheelchair user on the level section (photograph 2) which can be used after the rear benches are filled.
      This attraction has water effects and smell pods built into the benches.
      The benches have mechanised discs built into them that are activated during the show to simulate the feeling of creepy crawlies.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is wood and concrete.
    • This area does play background music/sound.
    • There are resting/seating areas within this area.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is not clearly signed internally.
    • There is a single, manual door with an opening width of 75cm+, which may be difficult to open when exiting this area/attraction.
    • The exit is step-free.
    • Staff will open the door when the next attraction is ready.

Attraction / Exhibit (11 - Tunnel of Terror)

  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is concrete.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is not clearly signed internally.
    • The exit is step-free.
    • Staff will open this door when the next attraction is ready.

Attraction / Exhibit (12 - Witches Revenge)

  • Attraction / Exhibit View
    • There is level access throughout this area.
    • There is one designated space for a wheelchair user.
    • During busy periods this area can become congested.
    • The type of flooring in this area is concrete.
    • This area does play background music/sound.
    • Strobe lighting/flashing lights are used in this area.
    • There are resting/seating areas within this area.
    • There are air blasts from above the seating areas.
      There are smell pods.
      There are loud sound effects in this room.
      There are multiple sections of complete darkness and strobe lighting in this room experience.
    • The lighting levels in this area are low to moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is not clearly signed internally.
    • There is a single, manual door with an opening width of 75cm+, which may be difficult to open when exiting this area/attraction.
    • The exit is step-free.
    • Staff will open the door after the show.

Attraction / Exhibit (13 - Exit Corridor)

  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is wood.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • There is a water effect.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • There is a single, automatic door with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • This exit takes you back out to the plaza to the left of the main entrance.