Skip to main content

Alton Towers Spa

Alton Towers Resort, Alton, Staffordshire, ST10 4DB

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Spa/Leisure Facilities Summary

Getting Here

  • By Road View
    • Alton Towers Resort is located between the M1 and the M6 and is well signposted from both motorways. Depending on your direction, the nearest motorway exits are:
      M1 Northbound – Junction 23a
      M1 Southbound – Junction 28
      M6 Northbound – Junction 15
      M6 Southbound – Junction 16
      The main entrance to the resort is accessed via Farley Lane.
    • There are various car parks available around the resort (Express & Disabled, A, B, C, D, E, F, G, H, J, M, N, O, P).
      Blue Badge bays are available within the Express & Disabled Car Park only.
      It takes between 10 and 30 minutes, depending where you have parked your car to walk to the main theme park resort entrance.
      Car Park walking times to Main Resort Entrance:
      A,B,C - 10-15 Minutes
      D,E,F,G,H - 18-22 Minutes
      J,M,N,O,P - 22-28 Minutes
      Additional car parking is available outside the hotels and other accommodation (for hotel guests only).
    • D&G Bus are operating two services to Alton Towers Resort.
      The X41 is a daily bus service from Stafford & Uttoxeter to Alton Towers Resort. Departing Stafford railway station at 9.30am each day, the bus route includes Weston and Uttoxeter on the way to Alton Towers Resort. The X41 departs Alton Towers at 17.30.
      The 32X is a Monday - Saturday bus service from Stoke Railway Station to Alton Towers Resort. Departing Stoke railway station at 8.55am each day, the bus route includes Hanley, Werrington & Cheadle on the way to Alton Towers Resort. The 32X departs Alton Towers at 17.30.
      Alton Towers also offers free coach parking for private parties and school trips travelling on a private hire bus.
      Please note, bus times are estimates and may vary throughout the year. Please check prior to travelling.
    • For more information on D&G Bus please click here (opens new tab).
  • By Train View
  • Useful Links View

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; audio on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are not available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • There is not a designated place of safety which can be used by people who may feel scared or at risk.

COVID-19 Information

Hotel Parking

  • The hotel does have its own parking facilities.
  • The car park is located in front of the hotel.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 5 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 370cm x 580cm.
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • There is an overflow car park for hotel staff and visitors.
  • There are no parking charges for the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is block paving.
  • There is not a road to cross between the car park and the entrance.
  • There is no tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 42m from the main entrance.
  • Assistance may be required because there is/are slopes/ramps.

Approach (CBeebies Land Hotel and Enchanted Village)

  • Approach View
    • The surface of the approach is tarmac.
    • The approach surface is uneven in places.
    • The approach shows the route from the CBeebies Land Hotel and Enchanted Village to the Spa.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient.
    • There is a level landing at the top of the ramp/slope.

Outside Access (CBeebies Land Hotel and Enchanted Village to Alton Towers Spa)

  • Entrance View
    • This information is for the entrance located to the right of Cbeebies Land Hotel.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Alton Towers Spa'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the opening is 140cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are easy to open.
    • The width of the opening is 75cm.
    • To gain access to this entrance, please contact a member of staff at the reception desk of Alton Towers Hotel.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
  • Lift View
    • Customers requiring this entrance can also be dropped off on the service road outside the entrance.

Outside Access (Alton Towers Hotel Gardens to Alton Towers Spa)

  • Entrance View
    • This information is for the entrance located off the gardens behind the Alton Towers Hotel.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the opening is 160cm.
  • Ramp/Slope View
    • The ramp/slope is located on the path leading to the entrance.
    • The gradient of the ramp/slope is steep.

Entrance (Alton Towers Hotel - First Floor to Alton Towers Spa)

  • Entrance View
    • This information is for the entrance located off the hotel corridor.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Alton Tower Spa'.
    • There is stepped access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The width of the opening is 100cm.
  • Step(s) View
    • The step(s) is/are located just beyond the entrance.
    • There is/are 11 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • The depth of the steps are 25cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are moderate to good.

Entrance (Alton Towers Spa)

  • Entrance View
    • This information is for the entrance located ahead after you enter.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Alton Towers Spa'.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are easy to open.
    • The width of the opening is 150cm.
  • Step(s) View
    • The lighting levels at the step(s) are good.

Reception

  • Reception View
    • The reception point is located on the left as you enter.
    • The reception point is approximately 1m (3ft 3in) from the Alton Towers Spa Entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is 131cm.
    • There is not sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 81cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system at the reception point.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is laminate.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Reception Seating Area View
    • There is a seating area close to the reception point.
    • Access to the seating area is unobstructed.
    • There are coffee tables and chairs with armrests available.
    • There is sufficient space for a wheelchair user to use the seating area.

Accessible Toilet(s) (with Accessible Shower)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located off the main reception area, next to the male changing room.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is fair.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 87cm (2ft 10in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 100cm x 230cm (3ft 3in x 7ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is not a lateral transfer space.
    • There is a spatula type lever flush.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 170cm from the floor.
  • Additional Fixtures View
    • There is not a mirror.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 90cm (2ft 11in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 115cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 70cm (2ft 4in).
    • The contrast between the hand dryer and the wall is good.
  • Accessible Shower View
    • The shower does not have an unobstructed minimum 150cm x 150cm turning space.
    • There is a shower unit with a detachable shower head.
    • The shower head is height adjustable.
    • The adjustable shower head can be placed between 105cm and 185cm when mounted.
    • A shower chair is available.
    • The seat/chair is not height adjustable.
    • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
    • There is not a vertical grab rail for the shower.
    • There is not an emergency alarm for the shower.

Changing Area (Male)

  • Changing Area View
    • There is a/are changing area(s) available.
    • The changing area that was surveyed is located to the right of the reception area.
    • The changing area is approximately 8m from the entrance.
    • The changing area is approximately 7m from reception.
    • There is step-free access to the changing area.
    • The facilities available within the changing area include; standard changing rooms/cubicles and standard showers.
    • This is a male changing area.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 87cm.
    • The type of flooring in the changing area is tiles.
    • There is not a flashing fire alarm beacon within the changing area.
    • There are changing benches or seats within the changing area.
    • There are lockers within the changing area.
    • There is a/are locker(s) within reach for a wheelchair user.
    • There is not a water dispenser available.
    • The lighting levels in the changing area are moderate to good.
  • Shower Facilities View
    • Shower facilities are available.
    • There is stepped access to the shower facilities.
    • There is a step into the shower.
    • The shower head height(s) is/are fixed.
    • The height of the shower head(s) is/are 198cm.
    • The shower control type(s) is/are lever.
    • There is no seat for the shower(s).
    • There is not a/are not wall-mounted grab rail(s) available for the shower(s).
  • Toilet Facilities View
    • Toilet facilities are not available.
  • Baby Changing Facilities View
    • Baby changing facilities are not available.

Changing Area (Female)

  • Changing Area View
    • There is a/are changing area(s) available.
    • The changing area that was surveyed is located to the left beyond reception.
    • The changing area is approximately 3m from reception.
    • There is step-free access to the changing area.
    • The facilities available within the changing area include; standard changing rooms/cubicles, standard showers and standard toilets.
    • This is a female changing area.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 87cm.
    • The type of flooring in the changing area is tiles.
    • There is not a flashing fire alarm beacon within the changing area.
    • There are changing benches or seats within the changing area.
    • There are lockers within the changing area.
    • There is a/are locker(s) within reach for a wheelchair user.
    • There is not a water dispenser available.
    • The lighting levels in the changing area are good.
  • Shower Facilities View
    • Shower facilities are available.
    • There is step-free access to the shower facilities.
    • The shower head height(s) is/are fixed.
    • The height of the shower head(s) is/are 200cm.
    • The shower control type(s) is/are push.
    • There is no seat for the shower(s).
    • There is not a/are not wall-mounted grab rail(s) available for the shower(s).
    • There are some shower cubicles with step-free access, and some accessed via step.
  • Toilet Facilities View
    • Toilet facilities are available.
    • There is step-free access to the toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin(s) tap type is lever.
    • The lighting levels in the toilet(s) are good.
  • Baby Changing Facilities View
    • Baby changing facilities are not available.
  • Comments View
    • There is a steep slope leading from the female changing area to the swimming pool area.

Sauna (Edwardian Traditional Sauna)

  • There is step free access to the sauna.
  • The door opens towards you (pull).
  • The width of the door opening is 67cm.
  • The sauna does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The sauna has bench seating.
  • There is not an emergency alarm in the sauna.

Steam Room (Eucalyptus Steam Room)

  • There is not step free access to the steam room.
  • The door opens towards you (pull).
  • The width of the door opening is 87cm.
  • The steam room does have an unobstructed minimum turning space of 150cm x 150cm.
  • The steam room has bench seating.
  • There is an emergency alarm in the steam room.
  • The emergency alarm is a panic button which is 117cm high.

Sauna (Traditional Log Sauna)

  • There is not step free access to the sauna.
  • The door opens towards you (pull).
  • The width of the door opening is 84cm.
  • The sauna does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The sauna has bench seating.
  • There is not an emergency alarm in the sauna.
  • The traditional log sauna is located outside and off the pool area.
    The doors from the pool area to the outside area are 77cm wide and open away from you.
    The doors are easy to open.
    There is 1 small step to access the sauna.

Sauna (Laconium Roman Sauna)

  • There is not step free access to the sauna.
  • The door opens towards you (pull).
  • The width of the door opening is 85cm.
  • The sauna does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The sauna has individual seats with armrests.
  • There is not an emergency alarm in the sauna.
  • There is a shallow 6cm step to access the Laconium Roman Sauna (photograph 2).
    The sauna has tiled heated seats and footrests.

Ramp(s) or Slope(s) (Changing Room Corridors to Swimming Pool Area)

  • There is a ramp/slope located at the rear of the changing room corridors.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

Swimming Pool

  • There is not a ramped entrance into the water.
  • There are steps into the swimming pool.
  • There are 5 steps.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going down.
  • There is a hoist for wheelchair users to access the water.
  • The hoist is manual.
  • There is a ladder type entrance into the water.
  • There is a wet side chair available.
  • Seating around the pool includes; chairs with armrests and chairs without armrests.
  • There is not an emergency alarm at poolside.
  • There is a hot tub in the swimming pool area.
  • There are steps for access to the hot tub.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is not a hoist for wheelchair users to access the hot tub.
  • Comments View
    • The whirlpool and jacuzzi are operated via a 127cm high button on the wall.

Step(s) (Reflexology Foot Baths and Tepidarium)

  • There is a/are step(s) located after exiting the changing room corridors.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 12cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are moderate to good.

Reflexology Foot Baths

  • The reflexology foot baths are located next to the swimming pool.
  • There are 3 foot baths.
  • There is bench seating available.
  • The footbaths are operated by a button on the backrest of the seating bench.

The Tepidarium

  • The tepidarium room is located off the reflexology foot bath area.
  • There are 2 shallow steps to access the footbath area.
  • The doors open away from you and the door width is 88cm.
  • The surface of the flooring is tiles.
  • The tepidarium is a relaxation room.
  • The room is kept at a temperature of 39 degrees celsius.
  • There are heated beds/couches.
  • The lighting can be dimmed.

Other Floors (Treatment Rooms)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located opposite reception.
    • The stairs are clearly visible from the entrance.
    • There are manual, single doors which may be difficult to open to enter and exit the stairwell on the first floor.
    • The floors which are accessible by stairs are G,1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 28cm.
    • The steps are not clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is not a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.
  • Other Information View
    • The service(s) on the floors which are not accessible is/are treatment rooms.
  • Comments View
    • Treatment room services can be requested in a hotel room for customers requiring level access.

Treatment Rooms

  • There is / are 7 treatment room(s) available.
  • The name / number of the room surveyed was; 1.
  • There is clear signage for the room (on or near the door).
  • There is written signage for the room, in block capital lettering, but it is not clearly visible.
  • There is step-free access into the room(s).
  • There is a/are door(s) into the treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 78cm.
  • The type of flooring is tiles.
  • The room does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is not sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • All chairs have armrests available.
  • The room does not have background music playing.
  • Lighting levels are low to moderate.
  • There are 3 steps without handrails to access 2 of the treatment rooms.