Access Guide
Ride/Attraction Summary
-
Summary
View
- The Furchester Hotel Live is located in CBeebies Land.
- For the CBeebies Land Access Guide please click here (new tab).
- For Alton Towers Resort attractions map please click here (new tab).
- This ride has separate access for Standard Passes and Ride Access Passes.
- A maximum of 60 people can enter the show space at any one time.
-
Other Services/Facilities
View
- The nearest changing places is located outside of X-Sector (Adventure Land).
- For more information on the changing places please click here (new tab).
- The nearest accessible toilet is located in CBeebies Land.
- The nearest standard toilets are located in CBeebies Land.
- The nearest baby change facilities are located in CBeebies Land.
- For more information on the standard toilets/baby change facilities please click here (new tab).
- The guest information point is located in No.1 Towers Street, near to the Main Resort Entrance.
- For more information on the guest information point please click here (new tab).
- The medical centre is located between Towers Street and Mutiny Bay.
- For more information on the medical centre please click here (new tab).
Getting Help and Assistance
- For the theme park map please click here (new tab).
- There is a member of staff available for help and assistance.
- There is a member of staff trained in British Sign Language.
- The alternative formats documents can be provided in include: large print on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
- To obtain mobility aids please contact a member of staff or Guest Services.
- There is a designated place of safety which can be used by people who may feel scared or at risk.
- The quiet/safe place is located in No.1 Towers Street.
- Ear defenders and RADAR keys are available from Guest Services.
- Portable hearing loops are available for use around the resort. These are available from Guest Services.
- Free WiFi is available throughout the resort.
- All staff undertake Disability Awareness and Equality Training.
Access Point (Standard Passes)
- This ride/attraction access point is signed.
- The restrictions board is clearly visible at this access point.
- There is step-free access at this access point.
-
Access Point
View
- This access point is an open gateway.
- The access point does not/do not contrast visually with its immediate surroundings.
- The access point opening width is 118cm.
- The ride/attraction access pass entrance is located to the right as you face this entrance.
Access Point (Ride Access Passes)
- This ride/attraction access point is signed.
- The restrictions board is not clearly visible at this access point.
- There is ramped/sloped access at this access point.
-
Access Point
View
- This access point is an opening with no gate(s) or door(s).
- The access point does/do contrast visually with its immediate surroundings.
- The access point opening width is 113cm.
- There is a second gate beyond the first at a width of 93cm.
This gate opens away from you (push) and is manually opened by staff.
-
Ramp/Slope
View
- The ramp/slope is located leading up to the access point.
- The gradient of the ramp/slope is slight.
Queuing System (Standard Passes)
-
Queuing System
View
- The queue has level access along its entirety.
There is a large open area at the beginning of the queue used as a holding area.
When the show for the group ahead is completed, the queue continues through a 109cm opening before following the attraction building round to the left, leading to the attraction entrance. - Path surfaces in this queueing system are block paving.
- There are uneven surfaces in some parts of the queuing area.
- The queuing area is open air with some sheltered parts.
- The majority of the queuing area is enclosed to the left and right of you.
- The minimum width of the queuing area is 109cm.
- There are not any resting/seating areas within the queuing area.
- Music/themed noise is played in some parts of the queuing area.
- The queue has level access along its entirety.
Attraction / Exhibit
-
Entrance / Opening
View
- There are double, permanently held open doors with an opening width of 75cm+ for access to this area/attraction.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a canopy or recess which provides weather protection at this entrance/opening.
- There is step-free access at this entrance/opening.
- There is a small lip on the threshold of the entrance/opening, with a height of 2cm or below.
- The door is 127cm wide.
-
Attraction / Exhibit
View
- There is step-free level access throughout this area.
- During busy periods this area can become congested.
- The type of flooring in this area is vinyl.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- This area does play background music/sound.
- Strobe lighting/flashing lights are used in this area.
- There are not resting/seating areas within this area.
- The lighting levels in this area are low to moderate.
-
Exit
View
- Visitors exit via a separate set of doors/opening.
- There are double, manual doors with an opening width of 75cm+, which may be difficult to open when exiting this area/attraction.
- The exit is ramped/sloped.
- There is a small lip on the threshold of the exit, with a height of 2cm or below.
- There is a slight permanent slope{Dropdown} when exiting.