Access Guide
Introduction
- Services / facilities within the building include a Tourist Information Centre, Box Office, Theatre & Cafe.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Antrim.
Opening Times
- Monday 10:00 - 16:30.
- Tuesday 10:00 - 16:30.
- Wednesday 10:00 - 16:30.
- Thursday 10:00 - 16:30.
- Friday 10:00 - 16:30.
- Saturday 10:00 - 16:30.
- Sunday Closed.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is Central Car Park.
- The car park is located on Castle Way.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are available.
- The dimensions of the marked Blue Badge bays are 548cm x 255cm (17ft 12in x 8ft 4in).
- On street Blue Badge parking is located on Main Street.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are available.
- Standard marked parking bays are located on Main Street.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located on Castle Centre Walkway.
- There is level access into the venue.
- There is an intercom.
- The height of the intercom is 113cm (3ft 8in).
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 125cm (4ft 1in).
Outside Access (Market Square Entrance)
- This information is for the entrance located on Market Square.
- There is level access into the venue.
- There is an intercom.
- The height of the intercom is 110cm (3ft 7in).
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 124cm (4ft 1in).
Reception
- The desk/counter is 7m (7yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are medium.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are medium.
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Comments
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- The hearing loop is located in the theatre.
Eating and Drinking
- The following information is for the café.
- The café is located ahead as you enter.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 1m (3ft 3in) from the Market Square entrance.
- The distance between the floor and the lowest table is 66cm (2ft 2in).
- The distance between the floor and the highest table is 101cm (3ft 4in).
- The standard height for tables is 74cm.
- There is not ample room for a wheelchair user to manoeuvre.
- Takeaway cups are available.
- Takeaway cutlery is available.
- Drinking straws are available.
- Menus are hand held and wall.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
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- There is a lowered section of the counter at a height of 79cm.
- There is some room for wheelchair users to manoeuvre - specifically around the counter area - and furniture can also be moved.
Other Floors
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Steps
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- The floors which are accessible by stairs are G and 1.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
Lift
- There is a lift for public use.
- The lift is located opposite reception.
- The lift is a standard lift.
- The floors which are accessible by this lift are G and 1.
- The lift is approximately 19m (20yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 85cm (2ft 9in).
- The dimensions of the lift are 120cm x 146cm (3ft 11in x 4ft 9in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Theatre
- There are designated spaces for wheelchair users.
- Designated seating is located in Row A in which seating can be removed.
- Wheelchairs are left with you.
- A companion may sit with you.
- Companions sit next to or behind the patron.
- It is 20m (21yd 2ft) from the designated seating area to the nearest accessible toilet.
- This venue does not provide audio described performances.
- There is a hearing assistance system.
- The hearing assistance system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- A deposit is not required for the hearing assistance system.
- There is a wheelchair to borrow.
- To borrow a wheelchair, please ask a member of staff.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located ahead as you enter.
- The female and male toilets are approximately 12m (13yd 4in) from the restaurant entrance.
- Inside the venue, there is level access to the female and male toilets.
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels are bright.
Toilet with Adaptations (Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is Braille, tactile, pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
- This accessible toilet is located to the left and halfway up the café as you enter via the main entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 230cm x 344cm (7ft 7in x 11ft 3in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 166cm (5ft 5in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 135cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 106cm (3ft 6in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the external door and wall.
- There is a high colour contrast between the internal door and wall.
- There is a high colour contrast between the wall-mounted grab rail(s) and wall.
- There is a high colour contrast between the dropdown rail(s) and wall.
- There is a high colour contrast between the walls and floor.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 92cm (3ft).
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.