Access Guide
Introduction
Opening Times
- Monday 05:30 - 00:00.
- Tuesday 05:30 - 00:00.
- Wednesday 05:30 - 00:00.
- Thursday 05:30 - 00:00.
- Friday 05:30 - 00:00.
- Saturday 05:45 - 23:45.
- Sunday 08:00 - 23:00.
Location
- The venue is situated within the centre of the town.
- This venue is situated in Bangor.
- The venue is not situated on a road which has a steep gradient.
Parking (Abbey Street)
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located on Abbey Street.
- The car park type is open air/surface.
- There is/are 8 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 360cm x 480cm (11ft 10in x 15ft 9in).
- The nearest Blue Badge bay is 100m (109yd 1ft) from the car park entrance.
- The furthest Blue Badge bay is 180m (196yd 2ft) from the car park entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is a road to cross between the car park and the entrance.
- The road is generally busy.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located outside the main entrance.
Parking (Dufferin Avenue - Park and Ride)
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located off Dufferin Avenue.
- The car park type is open air/surface.
- There is/are 6 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 250cm x 400cm (8ft 2in x 13ft 1in).
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is a road to cross between the car park and the entrance.
- The road is generally quiet.
- The car park does have a height restriction barrier.
- The maximum height is 216cm (7ft 1in).
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- Access from Dufferin Avenue car park to the train and bus station is via steep pathways and roads, assistance would be required.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 142cm (4ft 8in).
Outside Access (Ticket Office Entrance)
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Entrance
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- This information is for the entrance located at the front of the bus station, to the rear of the station concourse.
- There is step-free access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 123cm.
Outside Access (Car Park Entrance)
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Entrance
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- This information is for the entrance located on the side of the building on Abbey Street, opposite the car park.
- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 147cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 151cm.
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Comments
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- There is a pelican crossing to cross a dual carriageway to access both car parks.
Reception (Ticket Office)
- The desk/counter is 9m (9yd 2ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
Inside Access
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
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Comments
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- Shopmobility @ Bangor Bus and Rail Centre provides 3 mobility scooters between 10:00 and 16:00 Wednesday to Friday.
- Please book in advance on 028 9080 8090.
Other Floors (Concourse to Platforms Level Change)
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Steps
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- The floors which are accessible by stairs are Concourse to Platforms.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are Concourse to Platforms.
- The escalators steps are clearly marked.
- The foot and head of the escalators are not clearly marked.
- The lighting levels are medium.
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Comments
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- There is a standard lift that bypasses both steps and escalator.
Level Change (Bus Station to Train Platforms)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located to the left of stand 5.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located to the right of stand 1.
- There is/are 15+ step(s) to the area/service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
- There is a lift to access this area/service.
- The lift does bypass the step(s).
- The lift does bypass the ramp/slope.
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Comments
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- The lift is located in the train station concourse.
Lift
- There is a lift for public use.
- The lift is located at the rear of the main concourse.
- The lift is a standard lift.
- The floors which are accessible by this lift are Concourse to Platforms.
- The platform lift accesses a small level change.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 12m (13yd 4in) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 102cm x 210cm (3ft 4in x 6ft 11in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Train Station
- The station is staffed.
- There is an office to obtain help.
- The station is not staffed between 00:00 to 05:15.
- The office to obtain help is 20m (21yd 2ft) from the lift.
- This office is located at the platform level of the main concourse.
- There is a ticket office.
- The ticket office is located at concourse level on the left as you enter the main entrance.
- The ticket office is 10m (10yd 2ft) from the main entrance.
- The train companies operating from within this station are NI Railways.
- Please click here for access information for Translink.
- There is a taxi rank at the station.
- The taxi rank is located on Abbey Street.
- The taxi rank is 7m (7yd 1ft) from the main entrance.
- Shops and services within the station include Station News and Red Cafe.
- All key concourse shops and services have level access.
- There are 3 platform(s) in the station.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are platforms 1, 2 and 3.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are platforms 1, 2 and 3.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are located on the main station concourse.
- There is a wheelchair available to borrow.
- To borrow a wheelchair, contact station staff.
Bus Station
- The station is staffed.
- The station is not staffed between 17:00-06:00.
- There is an office to obtain help (other than the ticket office).
- The office to obtain help (other than the ticket office) is located next to the bus station entrance to the train station concourse.
- The help office is 3m (3yd 10in) from the ticket office entrance.
- There is a ticket office / travel centre.
- The ticket office / travel centre is located at the rear of the building.
- The ticket office / travel centre is 10m (10yd 2ft) from the main entrance.
- There are 10 stands / bays.
- The stands accessed by ramp / slope are 1-10.
- The bus companies operating within this station are Ulsterbus.
- There is a taxi rank at the station.
- The taxi rank is located on Abbey Street.
- The taxi rank is 7m (7yd 1ft) from the car park entrance.
- There is a wheelchair to borrow.
- To borrow a wheelchair, contact a member of staff.
- Shops and services within the station include Station News and Red Cafe.
- All key concourse shops and services have level access.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 13m (14yd 8in) from the main entrance.
- This accessible toilet is located at the rear of the station concourse at the lower level.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from the station staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is heavy.
- The dimensions of the accessible toilet are 217cm x 213cm (7ft 1in x 6ft 12in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 147cm (4ft 10in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are not available in the cubicle.
- There is a/are sanitary disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 130cm (4ft 3in).
- There is not a toilet roll holder.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are medium.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located at the rear of the station concourse on the lower level.
- The female and male toilets are approximately 14m (15yd 11in) from the main entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located at the rear of the building.
- The height of the baby change table once extended is 83cm (2ft 9in).
- Inside the venue, there is level access to the baby change facility.
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.