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Citizens Advice Bangor

Hamilton Road Community Hub, 39a Hamilton Road, Bangor, Co. Down, BT20 4LF

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Access Guide

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Introduction (PLEASE CALL THE ADVICE LINE FIRST)

  • Comments View
    • Citizens Advice - Ards and North Down.
    • Telephone Advice - 10:00 - 16:00 Monday - Friday.
    • 0300 123 9287.
    • An advisor will assist you over the phone with your query.
    • If you require a face to face appointment, one will be made during normal office hours, 09:00 - 17:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Bangor.
  • Comments View
    • The office is located in the Hamilton Road Community Hub Building with its own entrance adjacent to the main building entrance.

Opening Times

  • Monday 10:00 - 16:00.
  • Tuesday 10:00 - 16:00.
  • Wednesday 10:00 - 16:00.
  • Thursday 10:00 - 16:00.
  • Friday 10:00 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Parking

  • The venue does have its own car park.
  • Parking is free for all users.
  • Venue Car Park View
    • The car park is located to the side of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 355cm x 480cm (11ft 8in x 15ft 9in).
    • The nearest Blue Badge bay is 15m (16yd 1ft) from the main entrance.
    • The furthest Blue Badge bay is 15m (16yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the side of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (away from you).
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are single (with a locked extension leaf).
    • The width of the door opening is 91cm (2ft 12in).

Outside Access (Community Hub Link Door)

  • This information is for the entrance located between the Community Hub and the Citizens Advice reception.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 86cm (2ft 10in).
  • Comments View
    • This door gives access to the toilets and the Community Hub.

Reception

  • The desk/counter is 9m (9yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are bright.
  • Comments View
    • When unstaffed there is a bell on the front edge of the counter to attract attention.
    • Below the counter there is a 70cm high recess for wheelchair users.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Interview Rooms

  • There are 5 interview rooms within 9m of the main entrance.
  • Interview Room 5 was surveyed.
  • Interview Room 5 is 3m from the main entrance and is the room normally used for wheelchair users.
  • The door opens away from you (push), is 86cm wide and is heavy.
  • The desk within the room is 70cm from the floor to the underside.
  • There are 2 chairs without armrests and one swivel chair with armrests.
  • There is space for a wheelchair to manoeuvre.
  • Lighting levels are bright.

Accessible Toilet (Ground Floor)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is written text and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 8m (8yd 2ft) from the main entrance.
    • This accessible toilet is located to the rear of the reception area.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 148cm x 196cm (4ft 10in x 6ft 5in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 77cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 51cm (1ft 8in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 102cm (3ft 4in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 101cm (3ft 4in).

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the rear of the building.
    • The female and male toilets are approximately 8m (8yd 2ft) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are bright.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located on the first and second floor.
    • The shared toilet(s) is/are approximately 5m (5yd 1ft) from the lift.
    • Inside the venue, there is level access to the shared toilet(s).
    • Lighting levels are bright.
  • Comments View
    • The first and second floor standard shared toilets have an alarm.
    • These are not functional as they are tied up out of reach, more than 10cm off the floor.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are available.