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Culloden Estate Spa

142 Bangor Road, Holywood, Co. Down, BT18 0EX

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Access Guide

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Introduction

Location

  • The venue is situated outside the centre of the village.
  • This venue is situated in Crawfordsburn.
  • The venue is not situated on a road which has a steep gradient.
  • There is not a bus stop within 150m (164yds) of the venue.

Opening Times

  • Monday 06:30 - 21:30.
  • Tuesday 06:30 - 21:30.
  • Wednesday 06:30 - 21:30.
  • Thursday 06:30 - 21:30.
  • Friday 06:30 - 21:30.
  • Saturday 08:00 - 20:00.
  • Sunday 08:00 - 20:00.

Opening Times (Treatment Times)

  • Monday 09:00 - 21:00.
  • Tuesday 09:00 - 21:00.
  • Wednesday 09:00 - 21:00.
  • Thursday 09:00 - 21:00.
  • Friday 09:00 - 21:00.
  • Saturday 09:00 - 20:00.
  • Sunday 09:00 - 18:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • There are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 240cm x 480cm (7ft 10in x 15ft 9in).
    • The nearest designated bay is 2m (6ft 7in) from the Spa Accessible Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main doors open by revolving.
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 110cm (3ft 7in) wide.

Level Change (Main Reception to Spa Area)

  • There are steps to access this area / service.
  • The steps are located leading from the main reception to the spa.
  • There is / are 4 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Spa Accessible Entrance)

  • This information is for the entrance located at the side of the building.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 75cm (2ft 6in) wide.

Level Change (Spa Accessible Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Reception (Main Reception)

  • The reception desk is 3m (9ft 10in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk does not have a lowered section.
  • Lighting levels are bright.
  • There is not a hearing assistance system.

Reception (Spa Reception)

  • The reception desk is 12m (13yd) from the Spa accessible entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • Lighting levels are bright.

Inside Access

  • There is level access to the service.
  • This venue does play background music.
  • Music is played throughout the building.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are bright.

Restaurant Bar Internal (Zest)

  • The following information is for the bar.
  • Once inside, there is level access to the service.
  • Food is available from the bar.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 18m (20yd) from the spa accessible entrance.
  • The distance between the floor and the lowest table is 75cm (2ft 6in).
  • The distance between the floor and the highest table is 75cm (2ft 6in).
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is main meals and snacks.

Swimming Pool

  • There is level access from the changing area to the swimming pool.
  • There is a wet side chair available.
  • There are steps into the swimming pool.
  • There are 5 steps.
  • Comments View
    • There is an electronic hoist available for wheelchair users to access the pool.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located to the right as you enter.
    • The fitness suite is 4m (13ft 1in) from the main entrance.
    • There is not level access to the fitness suite.
    • There are doors into the fitness suite.
    • The doors open both ways.
    • The doors are heavy.
    • The opening is 180cm (5ft 11in) wide.
  • Fitness Suite (General) View
    • Staff receive some training in assisting disabled people.
    • Equipment suitable for mobility or sensory impaired users includes resitance machines and free weights.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

Lift (Swimming Pool and Changing Areas)

  • There is a lift for public use.
  • The lift is located next to the pool.
  • The lift is a platform lift.
  • The lift is 15m (16yd) from Spa Accessible Entrance.
  • The clear door width is 99cm (3ft 3in).
  • The dimensions of the lift are 100cm x 145cm (3ft 3in x 4ft 9in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Accessible Shower

  • Accessible shower facilities are available.
  • The showers are located in the adapted toilet.
  • The facilities available in the accessible shower are an adjustable shower head, handrails and a flip down seat.
  • The height of the seat is 50cm (1ft 8in).
  • Other facilities available are drop down rail.
  • There is level access to the services from the shower facilities.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 16m (17yd) from the spa accessible entrance.
    • The accessible toilet is located next to the bar.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is light.
    • Floor manoeuvring space is clear in the accessible toilet.
    • The dimensions of the accessible toilet are 150cm x 300cm (4ft 11in x 9ft 10in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 220cm (7ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a functional emergency alarm available.
    • It is tied up and out of reach (higher than 10cm (0ft 4in) from floor).
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • Lighting levels are bright.

Standard Changing Room

  • There are standard changing rooms available.
  • The standard changing room is 12m (13yd) from the spa accessible entrance.
  • The standard changing room is 6m (19ft 8in) from the reception desk.
  • The standard changing room is 15m (16yd) from the swimming pool via lift.
  • The standard changing rooms are located to the right of reception.
  • There is level access to the standard changing rooms.

Standard Shower

  • There are standard level access shower facilities available.
  • The showers are located in the standard changing room.
  • There is level access to the services from the shower facilities.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are not Text Relay aware.

Level Change (Swimming Pool, Changing Areas, Bar and Treatment R)

  • There are steps to access this area / service.
  • The steps are located leading down to the pool.
  • There is / are 6 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.

Level Change (Fitness Suite)

  • There is a ramp or slope to access this service.
  • The ramp or slope is moderate.
  • The ramp or slope is portable.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 90cm (2ft 11in).
  • There are steps to access this area / service.
  • The steps are located leading down to the fitness suite.
  • There is / are 4 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.