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Portaferry Visitor Information Centre

The Stables, Castle Street, Portaferry, Co. Down, BT22 1NZ

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Access Guide

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Introduction

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Bangor West.
  • Comments View
    • The centre is located on Castle Street next to Portaferry Castle.
    • Stepped access is available on Castle Street and an alternative ramped access opposite the ferry terminal on The Strand, Shore Road.

Opening Times (Easter to September)

  • Monday 10:00 - 17:00.
  • Tuesday 10:00 - 17:00.
  • Wednesday 10:00 - 17:00.
  • Thursday 10:00 - 17:00.
  • Friday 10:00 - 17:00.
  • Saturday 10:00 - 17:00.
  • Sunday 13:00 - 17:00.

Opening Times - October to Easter

  • CLOSED
  • Out of season please contact Ards Visitor Information Centre in Newtownards on 028 9182 6846
  • e-mail [email protected]

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 84cm (2ft 9in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on The Strand, next to the RNLI station.
  • The ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • The width of the ramp/slope is 86cm (2ft 10in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on Castle Street, below the Castle.
  • There is/are 15+ step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up.
  • The ramp/slope does bypass the step(s).
  • Comments View
    • Alternative ramped access is available via the RNLI station.
    • This is also steep.

Reception

  • The desk/counter is 3m (3yd 10in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are medium.

Inside Access

  • There is level access to the service(s).
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Other Floors (Loft Gallery)

  • Steps View
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are the Loft Gallery.
  • Comments View
    • The centre was closed at the time of survey.

Lift (Loft Gallery)

  • There is a lift for public use.
  • The lift is located to the left as you enter.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • There is an autoclean public toilet kiosk for accessible and standard toilet users on Rope Walk outside the Exploris Aquarium.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.