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Box Office and Customer Services

Arena Birmingham, King Edwards Road, Birmingham, West Midlands, B1 2AA

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Access Guide

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Getting to the Arena Birmingham

Outer Walkway(s) (Arena Ground Floor and Level 1)

Outside Access (Box Office)

  • Entrance View
    • This information is for the entrance located along the ground floor outer walkways.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Box Office'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 200cm.

Counter (Box Office)

  • Counter View
    • The counter is located ahead as you enter.
    • The counter is approximately 3m (3yd 10in) from the box office entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 74cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • The type of flooring in this area is carpet.

Entrance (Level 1 Concourse - Customer Services)

  • Entrance View
    • This information is for the entrance located on the level 1 concourse, opposite block 5.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 168cm.

Counter (Customer Service Desk)

  • Counter View
    • The counter is located ahead as you enter.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a portable loop.
    • The hearing system is available only on request.
    • Staff are trained to use the hearing system.
    • The type of flooring in this area is carpet.

Accessible Toilet

  • The nearest accessible toilet is located on the main arena ground floor concourse.

Standard Toilet

  • The nearest standard toilets are located on the main arena ground floor concourse.