Skip to main content

Arsenal Hub

Arsenal Football Club - Emirates Stadium, Hornsey Road, Islington, London, N7 7AJ

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff receive disability awareness/equality training.
  • Food and drink concession staff do not receive disability awareness/equality training.
  • Car parking attendants do receive disability awareness/equality training.
  • Stewards and hospitality staff receive deaf awareness training.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • The assistance dog toilet or toileting area is located on the outer concourse, next to the Ken Friar Bridge.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
  • To obtain mobility aids please contact the Disability Liaison Team.
  • The club can provide wheelchairs on matchdays either on the day via a steward or beforehand by calling 0207 619 5050.
  • Some stewards are trained in British Sign Language.
  • All home matchday programmes are made available as an audio podcast, the podcast is free of charge. Other formats are available on request.

Getting Here

  • By Road View
    • Supporters are strongly advised not to drive to Emirates Stadium. The ground is situated in a mainly residential area with an extensive Event Day Parking Scheme in operation. Only car owners with resident's permits will be allowed to park on-street in the designated areas and any cars parked illegally will be towed away.
      There are changes to the traffic plans on days when matches are played. This is so the Metropolitan Police Service can safely manage travel to and from the stadium and reduce inconvenience, as far as possible, to people living nearby.
      For more information about these traffic changes then please visit the Islington Council website.
    • There is a car park at the stadium located beneath the ground. This car park is for ticket holders only and all parking bays must be booked in advance.
    • For more information on parking restrictions at the Emirates Stadium please click here (opens new tab).
  • By Bus View
  • By Train View
  • By Underground View
    • The nearest underground station is Arsenal.
    • Arsenal (Piccadilly Line) is the nearest tube station; around 3 minutes walk from the ground. However this station does not have step-free access from the platforms.
      Finsbury Park (Victoria, Piccadilly Lines and Great Northern Rail) and Highbury & Islington (Victoria Line, North London Line and Great Northern Rail) stations are around a 10-minute walk - these should be slightly less crowded. These stations do not have step-free access from the platforms.
      Holloway Road station will be exit-only before and after matches, with pre-match eastbound trains non-stopping. This station does not have step-free access.
    • For more information on Transport for London (TfL) please click here (opens new tab).

Parking

  • Parking View
    • The car park is located beneath the stadium.
    • The car park is accessed via Queensland Road.
    • The car park type is underground.
    • The car park does have a height restriction barrier.
    • The car park does have a barrier control system.
    • The barrier control system is staffed.
    • The car park surface is tarmac.
    • There is step-free access throughout the car park.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 102 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 400cm x 600cm (13ft 1in x 19ft 8in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Clearly marked/signposted parent and child parking bays are not available.
    • Standard parking bays are clearly marked.
    • The route from the car park is accessible to a wheelchair user unaided.
  • Matchday Information View
    • The following information relates to the parking available on a matchday.
    • There are 102 parking bays in total which are allocated to Blue Badge holders, of which 102 is/are clearly marked.
    • This car park is for home and away supporters.
    • Parking spaces are available on a match-by-match basis.
    • Parking is free for all supporters on match day.
    • There is a steward available for assistance on match days.

Outer Concourse

Opening Times (The Hub)

  • Opening times for the venue vary according to bookings/events taking place.

Approach

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • There is step-free access on the approach.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 150cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Reception

  • Reception View
    • The reception point is located to your left as you enter.
    • The reception point is approximately 4m (4yd 1ft) from the entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The lowered section of the counter is at the recommended height of 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is carpet.
  • Comments View
    • There is a turnstile entrance to the right of the reception desk which is used to access the facilites.
    • The opening width of the turnstile is 90cm.

Getting Around

  • Access View
    • There is step-free access throughout the building.
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is carpet and vinyl.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
    • Access to other floors/levels is via stairs and lift.
  • Signage View
    • Wayfinding signage is not provided.
  • Audio View
    • This venue does not play background music in public areas.

Football Pitch

  • There is a football pitch located on the ground floor.
  • The pitch can be accessed via a single (80cm) or double (160cm) width gate.

Changing Area (Football Pitch)

  • Changing Area View
    • There is a/are changing area(s) available.
    • The changing area that was surveyed is located to the rear of the ground floor, next to the pitch.
    • The changing area is approximately 31m from the entrance.
    • The changing area is approximately 27m from reception.
    • The changing area is approximately 4m from the pitch.
    • There is step-free access to the changing area.
    • The facilities available within the changing area include; standard changing rooms/cubicles, an accessible shower and standard showers.
    • This is an interchangeable between male and female changing area.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 77cm.
    • The type of flooring in the changing area is vinyl.
    • There is not a flashing fire alarm beacon within the changing area.
    • There are changing benches or seats within the changing area.
    • There are not lockers within the changing area.
    • There is not a water dispenser available.
    • The lighting levels in the changing area are good.
    • A water dispenser and lockers are available on the corridor outside the changing rooms.
  • Shower Facilities View
    • Shower facilities are available.
    • There is step-free access to the shower facilities.
    • The shower head height(s) is/are fixed.
    • The height of the shower head(s) is/are 210cm.
    • The shower control type(s) is/are push.
    • There is a flip-down/tip-up seat for the shower(s).
    • The height of the flip-down/tip-up or fixed seat is 45cm.
    • There is a/are wall-mounted grab rail(s) available for the shower(s).

Accessible Toilet(s) (Changing Area)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located within the changing area.
    • This accessible toilet is approximately 35m (38yd 10in) from the entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is not a shared toilet.
    • The changing area and accessible toilet is interchangeable between male and female.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 300cm x 260cm (9ft 10in x 8ft 6in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 190cm (6ft 3in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 105cm and 140cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 104cm.
    • There is not a towel dispenser.
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Shower (Changing Area)

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located within the changing area accessible toilet.
  • The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
  • The height of the seat is 48cm (1ft 7in).
  • There is level access to the services from the accessible shower facilities.

Accessible Toilet(s) (Ground Floor)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located on the ground floor corridor.
    • This accessible toilet is approximately 19m (20yd 2ft) from the entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 185cm x 210cm (6ft 1in x 6ft 11in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 105cm and 140cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.

Standard Toilet(s) (Ground Floor)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the ground floor corridor.
    • The female toilet(s) is/are approximately 15m (16yd 1ft) from the entrance.
    • There is step-free access to the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the ground floor corridor.
    • The male toilet(s) is/are approximately 18m (19yd 2ft) from the main entrance.
    • There is step-free access to the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the left as you pass reception.
    • The stairs are approximately 10m from the entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.

Lift

  • There is a lift for public use.
  • The lift is located to the left as you pass reception.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 12m (13yd 4in) from the entrance.
  • A member of staff needs to be notified for use of the lift.
  • A member of staff is required to operate the lift.
  • The floors which are accessible by this lift are G and 1.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 100cm x 150cm (3ft 3in x 4ft 11in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Meeting Rooms

  • There are two meeting rooms located on the first floor.
  • Access to the meeting rooms is via a set of double doors that open towards you (pull).
  • The opening width of the doors is 160cm.
  • On exit there is a door release button at a height of 118cm.
  • The flooring consists of carpet.
  • The tables and chairs are not permanently fixed.
  • The tables are at a height of 70cm.
  • Chairs do not have armrests.
  • A flipchart and TV screen are available.
  • The layout of the rooms may vary depending on the event/function.