You are on Introduction. Skip to the next section.

Introduction

• Stadium tours are in operation on the majority of non matchdays.
• The stadium tour is a self guided audio tour.
• The audio tour headset can be obtained from the counter with the Armoury shop.
• The tour is narrated by Arsenal Legend Bob Wilson with current and former Arsenal players providing commentary on certain sections of the tour.
• There are a limited number of Blue Badge parking spaces within the Emirates Stadium and these must be booked in advance, please call 020 7619 5050 for more information on how to book.
• Access to the car park is via the security entrance on Queensland Road.
• Upon arrival, the security team will advise of an appropriate car parking area and space.
• The stadium tour visits various areas around the Stadium. Six of these areas have accessible seating for guests.
• The tour is approximately 1 hour long.
• The floor surfaces throughout the tour vary from area to area and include: tarmac, tiles, wood, vinyl, astroturf, carpet (short pile) and concrete.
• Throughout the tour route all doors are held open by magnetic holders.
• There are members of staff located around the tour route at regular intervals, the tour staff can provide assistance if required.
• The tour is clearly signposted.
• There are accessible and standard toilets located at the end of the tour route.
• There are additional guided tours provided on matchdays, please contact the club for more information.

You are on Tour Times. Skip to the next section.

Tour Times

• Monday to Saturday (non matchday): 09:30 – 18:00 (last entry - 17.30).
• Sunday (non matchday): 10:00 - 16:00 (last entry - 15:00).

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The car park is located beneath the stadium.
  • The car park is accessed via Queensland Road.
  • The car park type is underground.
  • The car park does have a height restriction barrier.
  • The car park does have a barrier control system.
  • The barrier control system is staffed.
  • The car park surface is tarmac.
  • There is step-free access throughout the car park.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 102 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 400cm x 600cm (13ft 1in x 19ft 8in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Clearly marked/signposted parent and child parking bays are not available.
  • Standard parking bays are clearly marked.
  • The route from the car park is accessible to a wheelchair user unaided.
• Matchday Information View
  • The following information relates to the parking available on a matchday.
  • There are 102 parking bays in total which are allocated to Blue Badge holders, of which 102 is/are clearly marked.
  • This car park is for home and away supporters.
  • Parking spaces are available on a match-by-match basis.
  • Parking is free for all supporters on match day.
  • There is a steward available for assistance on match days.

You are on Outside Access (The Armoury Entrance). Skip to the next section.

Outside Access (The Armoury Entrance)

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• Entrance View
  • This information is for the entrance located on the west side of the stadium, close to Hornsey Road.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 210cm.
  • There is a member of staff available for assistance at this entrance.

You are on Reception (Stadium Tour). Skip to the next section.

Reception (Stadium Tour)

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• Reception View
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the reception point.

You are on Part 1 - Welcome. Skip to the next section.

Part 1 - Welcome

• The start of the tour begins opposite the reception at a set of double doors.
• The doors open away from you and are permanently held open.
• The doors have an opening width of 160cm.
• After you enter through the doors a tour host will provide you with your audio guide headphones and inform you how the system works.
• The first section on the audio guide is Part 1 – Welcome.
• Part 1 is an introduction from Bob Wilson.
• There is a short steep slope leading down to a bag search area.
• After the bag search area there is set of double doors leading out into the car park.
• The doors are permanently held open, however one door is kept locked.
• The width of the open door is 90cm.
• A member of staff can open the doors fully to 180cm if required.
• After entering the car park there is a clearly signed path to the Directors Entrance.
• The surface of the path is tarmac.
• The path crosses the car park access road.
• Caution is advised due to oncoming vehicles.
• A tour host is located at the crossing and can provide assistance if required.
• Along the path the route crosses some dropped kerbs.
• At the end of the path you will reach the Directors Entrance.

You are on Part 2 - Directors Entrance (Level -1). Skip to the next section.

Part 2 - Directors Entrance (Level -1)

• The Directors Entrance is Part 2 of the tour.
• The Directors Entrance consists of a set of double doors.
• These doors are permanently held open.
• When entering the Directors Entrance take the lift/stairs to the Podium Level.
• From the Podium Level take the next set of lifts/stairs to Level 1.

You are on Outside Access (Directors and Diamond Club Entrance - Car Park Level). Skip to the next section.

Outside Access (Directors and Diamond Club Entrance - Car Park Level)

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• Entrance View
  • This information is for the entrance located on the car park level (-1) of the West Stand.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The width of the door opening is 152cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.

You are on Other Floors (Directors and Diamond Club Car Park Entrance to Podium Level). Skip to the next section.

Other Floors (Directors and Diamond Club Car Park Entrance to Podium Level)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located ahead as you enter the Directors and Diamond Club Entrance - Car Park Level.
  • The stairs are approximately 3m from the Directors and Diamond Club Entrance - Car Park Level.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are -1 (Directors Car Park Entrance) and 0 (Podium Level).
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Lift (Directors and Diamond Club Car Park Entrance to Podium Level). Skip to the next section.

Lift (Directors and Diamond Club Car Park Entrance to Podium Level)

• There is a lift for public use.
• The lift is located to the left as you enter the Directors and Diamond Club Entrance - Car Park Level.
• The lift is clearly visible from the entrance.
• The lift is approximately 3m (3yd 10in) from the Directors and Diamond Club Entrance - Car Park Level.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are -1 (Directors Car Park Entrance) and 0 (Podium Level).
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 110cm x 210cm (3ft 7in x 6ft 11in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Other Floors (Directors and Diamond Club). Skip to the next section.

Other Floors (Directors and Diamond Club)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The floors which are accessible by stairs are 0 (Podium Level), 1 (Directors Lounge) and 2 (Diamond Club).
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Lift (Directors and Diamond Club). Skip to the next section.

Lift (Directors and Diamond Club)

• There is a lift for public use.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 0 (Podium Level), 1 (Directors Lounge) and 2 (Diamond Club).
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 156cm x 205cm (5ft 1in x 6ft 9in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Part 3 - Directors Lounge (Level 1). Skip to the next section.

Part 3 - Directors Lounge (Level 1)

• After exiting the lift on Level 1, there is a sign indicating that this Part 3 of the tour.
• From here the tour moves into the Directors Lounge.
• There is step-free access from the lift to the Directors Lounge.
• The surface of the flooring in the lobby area is tiles.
• There is a/are single, heavy manual door(s) to access this area.
• The door/opening width(s) is/are 75cm+ for the room(s).
• There is step-free access within this area.
• There is ample room for a wheelchair user to manoeuvre.
• The type of flooring in this area is carpet.
• The lighting levels are good.
• From here the tour moves to the pitchside seating area.

You are on Part 4 - Directors Lounge Pitchside Seating (Level 1). Skip to the next section.

Part 4 - Directors Lounge Pitchside Seating (Level 1)

• The Directors Lounge pitchside seating area is Part 4 of the tour.
• There is a tour host in this area to provide assistance if required.
• There is the opportunity to take photos of the stadium at this point of the tour.
• There is step-free access to the rear of the seating area.
• After viewing the pitchside seating area the tour continues up to Level 2 (Diamond Club), travelling back through the Directors Lounge and up the lift/stairs.

You are on Part 5 - Diamond Club (Level 2). Skip to the next section.

Part 5 - Diamond Club (Level 2)

• The Diamond Club is Part 5 of the tour.
• There is step-free access from lift to the Diamond Club.
• There is step-free access within this area.
• There is ample room for a wheelchair user to manoeuvre.
• The type of flooring in this area is carpet, tiles and laminate.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are good.
• From the Diamond Club the tour continues back down the lift to Level -1 and the Players Entrance.

You are on Part 6 - Players Entrance and Trophy Room (Level -1). Skip to the next section.

Part 6 - Players Entrance and Trophy Room (Level -1)

• Exit the lift on Level -1, turn right and follow the signage along the corridor.
• The signage indicates this is Part 6 of the tour.
• There is step-free access throughout the corridor.
• The surface of the floor consists of tiles.
• There are photographs on the wall of legendary former Arsenal managers and players including Herbert Chapman.
• There is a sign on the floor indicating the perfect selfie spot for a photo with the Arsenal Emblem in the background.
• Below the Arsenal Emblem there is a time capsule.
• From here the tour continues to the Trophy Room.
• The entrance to the Trophy Room is located to the left of the Players Entrance.
• There are a set of double, permanently held open doors to access the room.
• The doors have an opening of 150cm+.
• There is step-free access throughout the Trophy Room.
• The floor surface consists of carpet.
• There is a queuing system in place leading to the FA Cup trophy.
• At the FA Cup trophy there Is a photo opportunity.
• The queuing system has a number of previous FA Cup Trophies along its route.
• From the Trophy Room the tour continues to the Pre Players Tunnel.

You are on Part 7 - Pre-Players Tunnel. Skip to the next section.

Part 7 - Pre-Players Tunnel

• The Pre Players Tunnel is part 7 of the tour.
• There is step-free access from the Trophy Room to the Pre Players Tunnel.
• Along the tunnel there are pictures of Arsenal players.
• There is a slight slope along the Pre Players Tunnel.
• The surface of the floor is vinyl.
• At the top of the slope the tour reaches the changing room corridor.

You are on Part 8 - Away Changing Room. Skip to the next section.

Part 8 - Away Changing Room

• Along the changing room corridor there is clear signage for the away and home changing rooms.
• The away changing room is Part 8 of the tour and is located to the left after exiting the Players Tunnel.
• There is step-free access to the away changing room.
• The entrance to the changing room consists of two sets of double doors.
• Both doors open away from you and are held open.
• The doors have an opening width of 170cm.
• The surface of the changing room is vinyl.
• There is step-free access throughout the changing room.
• There is bench seating around the edge of the changing room.
• There are replica shirts of the other Premier League teams around the wall.
• From here the route continues to the home changing room.

You are on Part 9 - Home Changing Room and Manager's Office. Skip to the next section.

Part 9 - Home Changing Room and Manager's Office

• Part 9 of the tour is the home changing room and the manager’s office.
• There is step-free access to the home changing from from the away changing room.
• The entrance to the changing room consists of two sets of double doors.
• Both doors open away from you and are held open.
• The doors have an opening width of 170cm.
• The surface of the changing room is vinyl.
• There is step-free access throughout the changing room.
• There is bench seating around the edge of the changing room.
• There are replica shirts of current Arsenal players around the changing room.
• There is an opportunity to take photos at this part of the tour.
• The manager’s office is located at the rear of the changing room.
• The entrance to the manager’s office consists of two sets of single doors.
• The first of doors opens towards you and the second of doors open away from you.
• Both sets of doors are held open.
• The doors have an opening width of 90cm.
• The flooring in the manager’s office consists of carpet.
• After the manager’s office the tour continues back through the home changing room, passing the showers and baths.
• After exiting the home changing room continue ahead to the Players Tunnel.

You are on Part 10 - Players Tunnel. Skip to the next section.

Part 10 - Players Tunnel

• The Players Tunnel is part 10 of the tour.
• There is a slight slope leading through the Players Tunnel to pitchside.
• The surface of the flooring is vinyl.
• The lighting levels are low within the tunnel.

You are on Part 11 - Pitchside and Dugouts. Skip to the next section.

Part 11 - Pitchside and Dugouts

• The pitchside and dugout areas are Part 11 of the tour.
• The dugouts are located to the left as you exit the tunnel.
• There is step-free access to the front row of the dugout.
• There is a photo opportunity in the dugout area.
• After the dugouts the tour returns down the Players Tunnel.
• The media corridor is located to the left as you exit the tunnel.

You are on Part 12 - Media Corridor and Interview Rooms. Skip to the next section.

Part 12 - Media Corridor and Interview Rooms

• There is step-free access along the media corridor.
• The surface of the flooring is blistered vinyl.
• The interview rooms are located immediately on your left when entering the corridor.
• The interview rooms are part 12 of the tour.
• The door into the interview rooms opens away from you and is permanently held open.
• The door has an opening width of 85cm.
• There is a photo opportunity within the rooms.
• After the interview rooms the tour returns to the media corridor.

You are on Part 13 - Press Conference Room. Skip to the next section.

Part 13 - Press Conference Room

• The Press Conference Room is located at the end of the media corridor.
• The Press Conference Room is part 13 of the tour.
• The door to the Press Conference Room opens towards you and is permanently held open.
• This door gives step-free access to the conference desk.
• There is a steep ramp or 2 medium height steps down from the desk to the press seating area.
• There is step-free access to the front row of seats.
• There is an opportunity to take photos at this point of the tour.
• After viewing the room guests continue to the exit.
• There are accessible and standard toilet facilities located ahead as you exit the room.

You are on Accessible Toilet(s) (Press Conference Room). Skip to the next section.

Accessible Toilet(s) (Press Conference Room)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • The accessible toilet surveyed is not for the sole use of disabled people.
  • This accessible toilet is located ahead as you exit the Press Conference Room.
  • There is step-free access to the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The dimensions of the accessible toilet are 165cm x 220cm (5ft 5in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 96cm (3ft 2in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 120cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 120cm (3ft 11in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Press Conference Room). Skip to the next section.

Standard Toilet(s) (Press Conference Room)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located ahead as you exit the Press Conference Room.
  • There is step-free access to the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal grab rails on both sides of the seat.
  • The wash basin tap type is lever.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on End of Tour - Armoury Superstore. Skip to the next section.

End of Tour - Armoury Superstore

• After you exit the press area, there are a set of touchscreen computers which allow you to input your details for your tour certificate.
• The touchscreens are at a height between 120cm-150cm.
• The certificate can be collected from the stadium tour reception.
• After the touchscreen area there is slight slope leading to the entrance back into the car park.
• The doors at the entrance open away from you and have an opening width of 150cm+.
• There is a clearly signed route leading to the Armoury Superstore.
• There are dropped kerbs with tactile paving.
• The route crosses the car park access road; caution is advised due to oncoming traffic.
• There is a steep slope with handrails on both sides, leading to the superstore.