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The Arsenal at Highbury House

Arsenal Football Club - Emirates Stadium, Hornsey Road, Islington, London, N7 7AJ

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Access Guide

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff receive disability awareness/equality training.
  • Food and drink concession staff do not receive disability awareness/equality training.
  • Car parking attendants do receive disability awareness/equality training.
  • Stewards and hospitality staff receive deaf awareness training.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • The assistance dog toilet or toileting area is located on the outer concourse, next to the Ken Friar Bridge.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
  • To obtain mobility aids please contact the Disability Liaison Team.
  • The club can provide wheelchairs on matchdays either on the day via a steward or beforehand by calling 0207 619 5050.
  • Some stewards are trained in British Sign Language.
  • All home matchday programmes are made available as an audio podcast, the podcast is free of charge. Other formats are available on request.

Getting Here

  • By Road View
    • Supporters are strongly advised not to drive to Emirates Stadium. The ground is situated in a mainly residential area with an extensive Event Day Parking Scheme in operation. Only car owners with resident's permits will be allowed to park on-street in the designated areas and any cars parked illegally will be towed away.
      There are changes to the traffic plans on days when matches are played. This is so the Metropolitan Police Service can safely manage travel to and from the stadium and reduce inconvenience, as far as possible, to people living nearby.
      For more information about these traffic changes then please visit the Islington Council website.
    • There is a car park at the stadium located beneath the ground. This car park is for ticket holders only and all parking bays must be booked in advance.
    • For more information on parking restrictions at the Emirates Stadium please click here (opens new tab).
  • By Bus View
  • By Train View
  • By Underground View
    • The nearest underground station is Arsenal.
    • Arsenal (Piccadilly Line) is the nearest tube station; around 3 minutes walk from the ground. However this station does not have step-free access from the platforms.
      Finsbury Park (Victoria, Piccadilly Lines and Great Northern Rail) and Highbury & Islington (Victoria Line, North London Line and Great Northern Rail) stations are around a 10-minute walk - these should be slightly less crowded. These stations do not have step-free access from the platforms.
      Holloway Road station will be exit-only before and after matches, with pre-match eastbound trains non-stopping. This station does not have step-free access.
    • For more information on Transport for London (TfL) please click here (opens new tab).

Parking

  • Parking View
    • The car park is located beneath the stadium.
    • The car park is accessed via Queensland Road.
    • The car park type is underground.
    • The car park does have a height restriction barrier.
    • The car park does have a barrier control system.
    • The barrier control system is staffed.
    • The car park surface is tarmac.
    • There is step-free access throughout the car park.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 102 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 400cm x 600cm (13ft 1in x 19ft 8in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Clearly marked/signposted parent and child parking bays are not available.
    • Standard parking bays are clearly marked.
    • The route from the car park is accessible to a wheelchair user unaided.
  • Matchday Information View
    • The following information relates to the parking available on a matchday.
    • There are 102 parking bays in total which are allocated to Blue Badge holders, of which 102 is/are clearly marked.
    • This car park is for home and away supporters.
    • Parking spaces are available on a match-by-match basis.
    • Parking is free for all supporters on match day.
    • There is a steward available for assistance on match days.

Outer Concourse

Opening Times

  • Monday 09:00 - 18:00.
  • Tuesday 09:00 - 18:00.
  • Wednesday 09:00 - 18:00.
  • Thursday 09:00 - 18:00.
  • Friday 09:00 - 18:00.
  • Saturday 09:00 - 18:00.
  • Sunday 10:00 - 16:00.

Outside Access (Highbury House)

  • Entrance View
    • This information is for the entrance located on Drayton Park.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 215cm.
    • There are security barriers at this entrance.
    • The minimum width between the security barriers is 233cm.

Shop (Highbury House)

  • Inside Access View
    • There is step-free access throughout the aisles.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • The flooring throughout the aisles is vinyl.
    • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • There is good colour contrast between the walls and floor in all areas.
    • Background music is played.
    • The lighting levels are good.
  • Till(s)/Counter(s) View
    • There is/are 2 till(s)/counter(s) available.
    • There is a/are payment counter(s) and shirt printing counter(s) available.
    • The payment counter is located to the right as you enter.
      The shirt printing counter is located at the rear of the store on the lower shopping area.
    • The till(s)/counter(s) is/are clearly signed.
    • There is step-free access to the till(s)/counter(s).
    • There is a clear accessible route to the till(s)/counter(s).
    • The nearest till(s)/counter(s) is/are approximately 5m from the entrance.
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
    • The height of the till(s)/counter(s) is/are medium height (77cm - 109cm) and high (110cm+).
    • There is not a low section at the till(s)/counter(s) with a height of 76cm or below.
    • There is a hearing assistance system at some of the tills/counters.
    • The hearing assistance system(s) is/are fixed.
    • The hearing assistance system(s) is/are not signed.
    • Staff are trained to use the system.

Step(s) (Highbury House - Lower Shopping)

  • There is a/are step(s) located to the left as you enter the main entrance.
  • There is/are 12 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Lift (Highbury House - Lower Shopping)

  • There is a lift for public use.
  • The lift is located to the left as you enter the main entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 6m (6yd 1ft) from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The platform lift accesses a small level change.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Exit (Highbury House)

  • Exit View
    • This information is for the exit located just beyond the payment counters.
    • The exit area/door is clearly signed internally.
    • The exit is step-free.
    • There is not a canopy or recess which provides weather protection at this exit.
    • The door(s) open(s) automatically (away from you).
    • The door(s) is/are single width.
    • The width of the door opening is 100cm.
    • There are security barriers at this exit.
    • The minimum width between the security barriers is 210cm.