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Arundel Castle & Gardens

High Street, Arundel, West Sussex, BN18 9AB

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About this venue

Arundel Castle is an ancient castle and stately home of the Duke of Norfolk, reflecting nearly 1,000 years of history, and commanding the surrounding landscape with magnificent views across the South Downs and River Arun. Fine furniture and works of art in sumptuously furnished rooms. Ancient Motte & Keep. The Collector Earl's Garden. 14th century Fitzalan Chapel. Collection of arms & armour. Personal possessions of Mary Queen of Scots. Varied programme of Special Events.

Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Arundel Station.

Opening Hours

Parking

  • The venue does not have its own car park.
  • Comments View
    • A large pay and display car park is directly opposite the castle entrance, which includes dedicated designated parking bays.

Outside Access (Lower Lodge)

  • There is level access into the venue.
  • There are no doors at this entrance.
  • Comments View
    • This entrance accesses the castle grounds and is entered before the iron gate entrance into the castle.

Outside Access (Iron Gate - New)

  • Entrance View
    • There is ramped/sloped or stepped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 344cm.
  • Ramp/Slope View
    • The ramp/slope is located to your right as you face the entrance.
    • The ramp/slope is permanent.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the left going up.
    • The width of the ramp/slope is 120cm (3ft 11in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to your left as you face the entrance.
    • There is/are 3 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the right going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.

Outside Access (Iron Gate)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 344cm (11ft 3in).

Level Change (Iron Gate)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is permanent.
  • The ramp does have handrails.
  • The handrails are on the left going up.
  • The width of the ramp/slope is 120cm (3ft 11in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the left as you face the entrance.
  • There is/are 3 step(s) to the area/service.
  • The lighting levels at the step(s) are good.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up the step(s).
  • The ramp/slope does bypass the step(s).

Reception (Ticket Desk)

  • The desk/counter is 38m (41yd 1ft) from the Lower Lodge entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Comments View
    • The ticket desk is located next to the Lower Lodge entrance.

Inside Access (Castle)

  • There is not level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are not welcomed in public parts of the venue.
  • The lighting levels are bright.

Level Change (Baron's Hall)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 3 step(s) to the area/service.
  • The lighting levels at the step(s) are low.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Lift (Baron's Hall)

  • There is a lift for public use.
  • The lift is located immediately beyond the entrance to Baron's Hall.
  • The lift is a platform lift.
  • The platform lift accesses a small level change.
  • Staff do need to be notified for use of the lift.
  • The dimensions of the lift are 80cm x 144cm (2ft 7in x 4ft 9in).
  • There are separate entry and exit doors in the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is low.

Eating and Drinking

  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The standard height for tables is 71cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG, G, 1 and 2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are some areas of the first and second floors.

Lift (Main)

  • There is a lift for public use.
  • The lift is located in the foyer area.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG and G.
  • The lift is approximately 4m (4yd 1ft) from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 120cm x 140cm (3ft 11in x 4ft 7in).
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Lift (South Passage)

  • There is a lift for public use.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • Staff do need to be notified for use of the lift.
  • The dimensions of the lift are 60cm x 150cm (1ft 12in x 4ft 11in).
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • The lift may not be wide enough to take some wheelchairs.
    • There are 3 smaller wheelchairs available for users able to transfer.
    • Castle staff have to operate the lift.
    • Staff are readily available.
    • This lift usually services the ground to first floor.
    • Only for special events does this lift service the second floor.

Parks and Gardens

  • The park or garden does have footpaths.
  • The path(s) has a / have gravel surface(s).
  • The majority of the path(s) is / are wide enough for wheelchair users.
  • There are moderate slopes on the paths.
  • There are some bench seats situated along the paths for people to rest.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 41m (44yd 2ft) from the lift.
    • This accessible toilet is located to the right as you exit the lift and then on the corridor on the left.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 174cm x 214cm (5ft 9in x 7ft).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • There is a fair colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 77cm (2ft 6in).

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 41m (44yd 2ft) from the lift.
    • This accessible toilet is located to the right as you exit the lift and then in the corridor to the left.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 145cm x 215cm (4ft 9in x 7ft 1in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 81cm (2ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • There is a fair colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is fair.
    • The lighting levels are poor.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • A member of staff trained in BSL skills is not normally on duty.
  • Comments View
    • There is a buggy which can be requested on entering the grounds and is available for visitors between the castle entrance, Fitzalan Chapel and gardens.
    • The opening times vary depending on seasons.
    • Please phone 01903 882 173 for details.