You are on Introduction. Skip to the next section.

Introduction

You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• If you are travelling at short notice, require more individual support or need help filling in your form, please call us on 0800 138 1016 (your information may be recorded).
  
• If you are booking a journey for the first time in a while and would like to talk it through with someone, please call our Assisted travel team.
  
• Our Assisted Rail Travel helpline is open 24 hours a day, except on Christmas Day.
  
• Our Accessible Travel Policy documents are available here in alternative formats including audio and large print versions.
  
• Printed copies of our Making Rail Accessible document will shortly be available from all staffed stations across our network.

You are on Opening Hours. Skip to the next section.

Opening Hours

You are on Parking (Platform 1). Skip to the next section.

Parking (Platform 1)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located on Ford Road next to Platform 1.
  • The car park type is open air/surface.
  • There is/are 0 Blue Badge parking bay(s) within the car park.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Access Point (Platform 1). Skip to the next section.

Access Point (Platform 1)

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• Access Point View
  • This information is for the access point located on Ford Road Level Crossing.
  • There is an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is no gate at this access point.
  • The width of the gap is 140cm.
  • There are bollards at this access point.
• Ramp/Slope View
  • The ramp/slope is located beyond the access point.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up.

You are on Level Change (Ford Road Level Crossing). Skip to the next section.

Level Change (Ford Road Level Crossing)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located over the level crossing.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

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• Comments View
  • There is tactile paving located at either side of the level crossing. The level crossing is used for step free access from platform 1 to platform 2.

You are on Access Point (Platform 2). Skip to the next section.

Access Point (Platform 2)

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• Access Point View
  • This information is for the access point located on Ford Road Level Crossing.
  • There is not an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is no gate at this access point.
  • The width of the gap is 120cm.
• Ramp/Slope View
  • The ramp/slope is located beyond the access point.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 120cm (3ft 11in).

You are on Outside Access (Ticket Office Platform 1). Skip to the next section.

Outside Access (Ticket Office Platform 1)

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• Entrance View
  • This information is for the entrance located next to Platform 3 leading from Car Park.
  • There is stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are permanently held open.
  • The door(s) is/are single width.
  • The width of the door opening is 85cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 83cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • The lighting levels at the step(s) are good.

You are on Reception (Ticket Office Platform 1). Skip to the next section.

Reception (Ticket Office Platform 1)

• The desk/counter is 2m (2yd 7in) from the platform 1 ticket office entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 08/02/2023.
• The hearing assistance system was working at the time of testing.
• There is a touch screen.
• The touch screen is at a suitable height for a wheelchair user.

You are on Waiting Room Platform 1. Skip to the next section.

Waiting Room Platform 1

• Access to the platform 1 waiting room is via a door which opens away from you with a width of 78cm. The waiting room contains seats without arm rests. The waiting room is open between 06:45-12:45 Monday to Saturday.

You are on Waiting Room Platform 2. Skip to the next section.

Waiting Room Platform 2

• Access to the platform 2 waiting room is via a door which opens away from you with a width of 78cm. The waiting room has chairs without armrests. The waiting room is open from 06:45-12:45 Monday-Friday.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 2m (2yd 7in) from the platform 1 ticket office entrance.
• This office is located immediately beyond the platform 1 ticket office entrance.
• There is a ticket office.
• The ticket office is located immediately beyond the platform 1 ticket office entrance.
• The ticket office is 2m (2yd 7in) from the platform 1 ticket office entrance.
• The train companies operating from within this station are Southern Railway.
• The train companies that operate within this station include:.
• Please click here for access information for Southern Railway.
• There is not a taxi rank at the station.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.
• The platform(s) which has/have level access is / are 0.
• The platform(s) accessed by lift is / are 0.
• The platform(s) accessed by ramp / slope is / are 1 and 2.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are platform 1.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are platform 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1 and 2.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Level Change (Platform 1 and 2 Subway). Skip to the next section.

Level Change (Platform 1 and 2 Subway)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on platform 1 and 2.
• There is/are 15+ step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are not available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located on platform 1.
  • The shared toilet(s) is/are approximately 15m (16yd 1ft) from the platform 1 access point.
  • Inside the venue, there is level access to the shared toilet(s).

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water cannot be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.