You are on Getting To The Hospital (Ashford Hospital). Skip to the next section.

Getting To The Hospital (Ashford Hospital)

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• By Road View
  • Ashford Hospital is located near Heathrow Airport and is approximately 3 miles away from Junction 13 of the M25.
    From Junction 13 follow the A30 east until you reach a roundabout from where the hospital is signposted.
  • Parking Charges: Up to 20 minutes free for drop off. Up to 2 hours £4.50. 2-3 hours £5.50. 3-4 hours £6.50. 4-5 hours £7.50. 5-6 hours £8.00 Day rate (over 6 hours) £10.00 Weekly rate £25.00
    Blue Badge Parking: Blue Badge parking is free at our hospitals. Blue Badges must be displayed in your vehicle and can be shown or scanned on exit. All our disabled spaces are located close to the main hospital entrances and signs clearly direct the way for people with a disability. There is access on both sites for wheelchair users.
    At St Peter’s Hospital, disabled car parking is mainly located in the A and E car park. There is easy access into the corridor behind A and E. From here you can access the main reception area and the lift to other parts of the hospital. At Ashford, there are ramps at both the Main Entrance and the Outpatient Department entrances. Both sites have easy access to lifts.
    For those with mobility issues who find it difficult to reach our clinics or wards, wheelchairs are located at the main hospital entrances.
    Parking Concessions: We recognise that for some patients visiting our hospitals regularly car parking costs can be a burden. We therefore offer the following concessions which are applicable at both of our hospital sites: Frequent visitors: Weekly parking permit - £25.00 Patients attending Haematology / Oncology Day units: Free for period of treatment. Patients attending long term cardiac rehabilitation clinics: Free for period of treatment. Parents attending our Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital: Three weekly permit - £20.00.
• By Bus View
  • There are regular bus services operating to Ashford Hospital from Heathrow Airport, Hounslow and other surrounding areas.
    There is a White Bus 446 service that operates between the hospitals but this is only free for staff use.
• By Train View
  • The nearest train stations to the hospital are in Ashford (approximately 1.6km away) or Staines (approximately 3.2km away).
    Both stations are on the main bus routes.
• Useful Links View
  • Parking information at the hospital.
  • To view the web page described above click here (opens in new tab).
  • White bus service for staff.
  • To view the web page described above click here (opens in new tab).
  • Travelling to Ashford and St. Peter's hospitals by bus.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.

You are on Parking (Main Visitors Car Park). Skip to the next section.

Parking (Main Visitors Car Park)

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is free for Blue Badge holders.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders cannot booked in advance.
• There is/are 11 Blue Badge parking bay(s) within the car park.
• The dimensions of the Blue Badge parking bay(s) are 380cm x 500cm (12ft 6in x 16ft 5in).
• The nearest Blue Badge bay is 16m (17yd 1ft) from the main hospital entrance.
• The furthest Blue Badge bay is 45m (49yd 8in) from the main hospital entrance.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• The car park surface is block paving.
• There is not a road to cross between the car park and the entrance.
• The car park does not have a height restriction barrier.
• There is a designated drop off point.
• The drop off point is located in front of the main entrance.

You are on Getting To (MRI Department). Skip to the next section.

Getting To (MRI Department)

• The MRI Department is/are located on the ground floor of the Clinical Block.
• Access to the MRI Department is via the main entrance.
• Enter via the main entrance and proceed past reception through the automatic double doors into the lift lobby.
  From the lift lobby, turn right and follow the corridor through four sets of open double doors.
  Turn right at the end of the corridor and the entrance to the MRI Department is located directly ahead.
• There is step free access to the MRI Department.
• The MRI Department is approximately 100m from the main entrance.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Ashford Hospital Main Entrance). Skip to the next section.

Outside Access (Ashford Hospital Main Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 186cm (6ft 1in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 186cm (6ft 1in).
• Comments View
  • There is a dark mat between both sets of entrance doors.
  • There are wheelchairs to borrow at this entrance.

You are on Opening Times. Skip to the next section.

Opening Times

• Access is by appointment only.

You are on Department / Service. Skip to the next section.

Department / Service

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• Department / Service Access View
  • The MRI Unit is located on the ground floor.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm .
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 154cm (5ft 1in).
  • There is not a door release button when exiting.
  • There is ramped/sloped access along the main corridor.
  • There is no clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a main reception, standard toilet facilities and a treatment room.
  • There are 2 consultation/treatment rooms in this department/service.
  • A hearing assistance system is available.
  • The type of system is a portable loop.
  • Staff are not trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 12/01/2022.
  • The hearing assistance system was not working at the time of testing.
  • A mobile hoist is not available on the department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located in the Tennyson Unit.
  • There are standard toilet facilities within this department/service.

You are on Level Change (Department Entrance). Skip to the next section.

Level Change (Department Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located at the threshold of the entrance to the department.
• The ramp/slope is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.
• The lighting levels at the ramp/slope are good.
• The ramp/slope does not bypass the step(s).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the threshold of the entrance to the department.
• There is/are 1 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the step(s).
• The step(s) is/are clearly marked.
• The step(s) is/are shallow (2cm - 10cm).
• There is not a/are not handrail(s) at the step(s).
• The lighting levels at the step(s) are good.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the left as you enter the department.
  • The reception point is approximately 1m (3ft 3in) from the department entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm) .
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is not signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 12/01/2022.
  • The hearing assistance system was not working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Standard Changing Cubicle / Room. Skip to the next section.

Standard Changing Cubicle / Room

• The changing cubicle/room is located ahead as you enter and along the corridor on the left.
• The changing cubicle/room is 6m from the waiting room/area.
• There is step-free access to the changing cubicle/room.
• The door(s) open(s) towards you (pull).
• The door(s) for the room is/are not push pad activated.
• The door(s) is/are single width.
• The door(s) may be difficult for some to open.
• The width of the door opening is 87cm.
• The type of flooring in the room is vinyl/laminate.
• There is not sufficient space for a wheelchair user to manoeuvre within the cubicle/room.
• There are chairs without armrests.
• There is a/are coat hook(s) available.
• There is a/are coat hook(s) 180cm from the floor.
• There is a functional emergency alarm in the cubicle/room.
• The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located ahead as you enter and to the left.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 8m from the department entrance.
  • There is pictorial signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • The colour contrast between the internal toilet door(s) and wall(s) is poor.
  • The colour contrast between the walls and floor is good.
  • The toilet seats have a good colour contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 81cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the right of the basin.
  • Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Ashford Hospital - Main Entrance link (new tab) - click here.
• Paediatrics and CAMHS Outpatients Clinic link (new tab) - click here.