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Post Graduate Education Centre

Ashford Hospital, London Road, Ashford, Middlesex, TW15 3AA

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Access Guide

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COVID-19 Information (Ashford and St Peter's NHS Foundation Trust)

Getting To The Hospital

  • By Road View
    • Ashford Hospital is located near Heathrow Airport and is approximately 3 miles away from Junction 13 of the M25. From Junction 13 follow the A30 east until you reach a roundabout from where the hospital is signposted.
    • The hospital has a couple of onsite car parks all of which are chargeable including for Blue Badge holders. However, there are free 20 minute pickup and drop off points at the front of the hospital. The hospital also offers a number of concessions as well as a scheme for eligible patients to claim back their parking and travel costs. Parking charges are as follows: First 20 minutes Free for drop off Up to 2 hours £3.50 2 to 3 hours £4.00 3 to 4 hours £5.00 4 to 5 hours £6.00 5 to 6 hours £7.00 6 to 24 hours £8.00 Up to one week £20.00 For Blue Badge holders who may find it easier to pre-purchase parking tickets, we now offer the facility for you to purchase up to six 2 hour tickets in advance, at £3.50 each. You can do this through our Travel Plan Office at St Peter’s Hospital or from the Cashier’s Office at Ashford Hospital. For those with mobility issues who find it difficult to reach our clinics or wards, our porters can be pre-booked to help you on arrival. Please call 01932 722036 two days in advance and one of our team will make sure they are on hand to greet you when you arrive. Parking concessions We recognise that for some patients visiting our hospitals regularly car parking costs can be a burden. We therefore offer the following concessions which are applicable at both of our hospital sites: Frequent visitors Weekly parking permit - £20.00 Patients attending Haematology/Oncology Day units Free for period of treatment Patients attending long term cardiac rehabilitation clinics Free for period of treatment Parents attending our Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital Three weekly permit - £20.00.
  • By Bus View
    • There are regular bus services operating to Ashford Hospital from Heathrow Airport, Hounslow and other surrounding areas. There is also a hopper shuttle bus which runs between Ashford and St Peters hospital sites, on Monday to Friday only, and is freely available to all staff, patients and visitors. Wheelchairs, baby buggies, pushchairs and walking frames cannot be accepted on the hopper bus due to the limited capacity of the vehicles and no secure storage available on the vehicles.
  • By Train View
    • The nearest train stations to the hospital are in Ashford (approximately 1.6km away) or Staines (approximately 3.2km away). Both stations are on the main bus routes.

Getting Help and Assistance

  • Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 11 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 380cm x 500cm (12ft 6in x 16ft 5in).
  • The nearest Blue Badge bay is 16m (17yd 1ft) from the main entrance.
  • The furthest Blue Badge bay is 45m (49yd 8in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is block paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.

Getting To (Post Graduate Education Centre)

  • The Post Graduate Education Centre is/are located on the first floor of the Education Block.
  • Access to the Post Graduate Education Centre is via the main entrance.
  • From the main entrance, proceed past reception and through the automatic double doors into the lift lobby. Turn right and follow the corridor past four sets of double doors into the lift lobby. Take the lifts to the first floor. On exiting turn left and follow the corridor through two sets of open double doors and up an easy slope. The entrance is on your left hand side.
  • There is ramped/sloped access to the Post Graduate Education Centre.
  • The Post Graduate Education Centre is approximately 35m from the lift.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 186cm (6ft 1in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 186cm (6ft 1in).

Other Floors (Main Hospital)

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2.
    • The stairs are located fvdasvsdfa.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift (Main Hospital)

  • There is a lift for public use.
  • The lift is located on both sides as you enter.
  • The lift is approximately 12m (13yd 4in) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 280cm x 190cm (9ft 2in x 6ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Outside Access (Centre Entrance)

  • This information is for the entrance located on the first floor corridor.
  • There is level access into the venue.
  • Level access is via lift.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 156cm (5ft 1in).

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The type of flooring in walkways and corridors is carpet.
  • The lighting levels are bright.

Theatre

  • There are not designated spaces for wheelchair users.
  • Wheelchairs are left with the patron.
  • A companion may sit with you.
  • Companions sit behind or beside the patron.
  • There is not a hearing assistance system.
  • There is not a wheelchair to borrow.
  • Assistance dogs are allowed in the auditorium.

Outside Access (Library Entrance)

  • This information is for the entrance located off the Education Centre.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 127cm (4ft 2in).

Opening Times (Health Sciences Library)

  • Monday 09:00 - 13:00.
  • Tuesday 13:30 - 17:00.
  • Wednesday 09:00 - 13:00.
  • Thursday 13:30 - 17:00.
  • Friday 13:30 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Reception (Library)

  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • There is sufficient space to write or sign documents on the desk/counter.

Library

  • This library does not have a regular supply of books in Braille.
  • This library does not have a regular supply of books in large print.
  • This library does not have a regular supply of books in audio format.
  • There is an ordering service.
  • It takes approximately 3-7 days to process an order.
  • The library does not have computers with accessible software.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille, pictorial and tactile signage on or near the toilet door.
    • This accessible toilet is located within the entrance to the standard female toilets.
    • This accessible toilet is approximately 13m (14yd 8in) from the first floor entrance.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards and outwards.
    • The door is locked by a twist lock.
    • The door is light.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The dimensions of the accessible toilet are 250cm x 250cm (8ft 2in x 8ft 2in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 84cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 110cm (3ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the left on entering.
    • The female toilet(s) is/are approximately 11m (12yd 1in) from the first floor entrance.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the right on entering.
    • The male toilet(s) is/are approximately 3m (3yd 10in) from the first floor entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels are bright.

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