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Retreat

Ashford Hospital, London Road, Ashford, Middlesex, TW15 3AA

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Access Guide

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Introduction

  • Retreat is located on the 1st floor of the Outpatients Building.
  • There is a hopper shuttle bus which runs between Ashford and St Peters hospital sites Monday - Friday, and is freely available to all staff, patients and visitors.
  • Wheelchairs, baby buggies, pushchairs and walking frames cannot be accepted on the hopper bus due to limited capacity and no secure storage available.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Ashford.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Ashford.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 11 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 380cm x 500cm (12ft 6in x 16ft 5in).
    • The nearest Blue Badge bay is 16m (17yd 1ft) from the main entrance.
    • The furthest Blue Badge bay is 45m (49yd 8in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is block paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
    • There is a designated drop off point.
    • The drop off point is located in front of the main entrance.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 186cm (6ft 1in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 186cm (6ft 1in).

Other Floors (Main Hospital)

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2.
    • The stairs are located fvdasvsdfa.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift (Main Hospital)

  • There is a lift for public use.
  • The lift is located on both sides as you enter.
  • The lift is approximately 12m (13yd 4in) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 280cm x 190cm (9ft 2in x 6ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Outside Access (Cafe Entrance)

  • This information is for the entrance located on the 1st floor of Outpatients.
  • There is level access into the venue.
  • Level access is via lift.
  • The main doors open (no doors).

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The type of flooring in walkways and corridors is carpet.
  • The lighting levels are bright.

Eating and Drinking

  • The following information is for the cafe.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the service counter.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 2m (6ft 7in) from the 1st floor entrance.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 70cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of food served here is cold snacks as displayed.
  • Opening Times View
    • Monday 08:00 - 16:30.
    • Tuesday 08:00 - 16:30.
    • Wednesday 08:00 - 16:30.
    • Thursday 08:00 - 16:30.
    • Friday 08:00 - 16:30.
    • Saturday Closed.
    • Sunday Closed.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service cannot be requested.
  • Staff are not Text Relay aware.
  • Plastic cups are available.
  • Plastic cutlery is available.
  • Drinking straws are available on request.
  • Children are welcomed at the venue.