You are on Getting To The Hospital (Ashford Hospital). Skip to the next section.

Getting To The Hospital (Ashford Hospital)

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• By Road View
  • Ashford Hospital is located near Heathrow Airport and is approximately 3 miles away from Junction 13 of the M25.
    From Junction 13 follow the A30 east until you reach a roundabout from where the hospital is signposted.
  • Parking Charges: Up to 20 minutes free for drop off. Up to 2 hours £4.50. 2-3 hours £5.50. 3-4 hours £6.50. 4-5 hours £7.50. 5-6 hours £8.00 Day rate (over 6 hours) £10.00 Weekly rate £25.00
    Blue Badge Parking: Blue Badge parking is free at our hospitals. Blue Badges must be displayed in your vehicle and can be shown or scanned on exit. All our disabled spaces are located close to the main hospital entrances and signs clearly direct the way for people with a disability. There is access on both sites for wheelchair users.
    At St Peter’s Hospital, disabled car parking is mainly located in the A and E car park. There is easy access into the corridor behind A and E. From here you can access the main reception area and the lift to other parts of the hospital. At Ashford, there are ramps at both the Main Entrance and the Outpatient Department entrances. Both sites have easy access to lifts.
    For those with mobility issues who find it difficult to reach our clinics or wards, wheelchairs are located at the main hospital entrances.
    Parking Concessions: We recognise that for some patients visiting our hospitals regularly car parking costs can be a burden. We therefore offer the following concessions which are applicable at both of our hospital sites: Frequent visitors: Weekly parking permit - £25.00 Patients attending Haematology / Oncology Day units: Free for period of treatment. Patients attending long term cardiac rehabilitation clinics: Free for period of treatment. Parents attending our Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital: Three weekly permit - £20.00.
• By Bus View
  • There are regular bus services operating to Ashford Hospital from Heathrow Airport, Hounslow and other surrounding areas.
    There is a White Bus 446 service that operates between the hospitals but this is only free for staff use.
• By Train View
  • The nearest train stations to the hospital are in Ashford (approximately 1.6km away) or Staines (approximately 3.2km away).
    Both stations are on the main bus routes.
• Useful Links View
  • Parking information at the hospital.
  • To view the web page described above click here (opens in new tab).
  • White bus service for staff.
  • To view the web page described above click here (opens in new tab).
  • Travelling to Ashford and St. Peter's hospitals by bus.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.

You are on Parking (Main Visitors Car Park). Skip to the next section.

Parking (Main Visitors Car Park)

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is free for Blue Badge holders.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders cannot booked in advance.
• There is/are 11 Blue Badge parking bay(s) within the car park.
• The dimensions of the Blue Badge parking bay(s) are 380cm x 500cm (12ft 6in x 16ft 5in).
• The nearest Blue Badge bay is 16m (17yd 1ft) from the main hospital entrance.
• The furthest Blue Badge bay is 45m (49yd 8in) from the main hospital entrance.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• The car park surface is block paving.
• There is not a road to cross between the car park and the entrance.
• The car park does not have a height restriction barrier.
• There is a designated drop off point.
• The drop off point is located in front of the main entrance.

You are on Getting To (Topaz Suite). Skip to the next section.

Getting To (Topaz Suite)

• The Topaz Suite is/are located on the second floor of the Ward Block.
• Access to the Topaz Suite is via the main entrance.
• From the main entrance, proceed past reception and through the automatic double doors into the lift lobby. Take the lifts to the second floor. On exiting proceed to the end of the corridor in front of you passing three sets of open double doors and the entrance is directly ahead.
• There is step free access, via lift, to the Topaz Suite.
• The Topaz Suite is approximately 39m from the lift.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Ashford Hospital Main Entrance). Skip to the next section.

Outside Access (Ashford Hospital Main Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 186cm (6ft 1in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 186cm (6ft 1in).
• Comments View
  • There is a dark mat between both sets of entrance doors.
  • There are wheelchairs to borrow at this entrance.

You are on Other Floors (Main Hospital Stairs). Skip to the next section.

Other Floors (Main Hospital Stairs)

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• Steps View
  • The floors which are accessible by stairs are G, 1 and 2.
  • The stairs are located in the main entrance foyer.
  • The stairs are approximately 15m from the main hospital entrance.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.

You are on Lift (Main Hospital Lift). Skip to the next section.

Lift (Main Hospital Lift)

• There is a lift for public use.
• The lift is located on both sides as you enter the lift lobby.
• The lift is approximately 12m (13yd 4in) from the main hospital entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1 and 2.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 280cm x 190cm (9ft 2in x 6ft 3in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Opening Times. Skip to the next section.

Opening Times

• Access is by appointment only.

You are on Outside Access (Clinic Entrance). Skip to the next section.

Outside Access (Clinic Entrance)

• This information is for the entrance located on the second floor corridor.
• There is level access into the venue.
• Level access is via lift.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 154cm (5ft 1in).

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 3m (3yd 10in) from the second floor entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The desk/counter is staffed.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in the waiting area only.
• Motorised scooters are welcomed in public parts of the venue.
• The type of flooring in walkways and corridors is vinyl/laminate.
• The lighting levels are bright.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is carpet.
• No chairs are permanently fixed.
• All chairs have armrests.
• Announcements are audible and in person.
• The waiting room / area does have background music playing.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Consultation / Treatment Room (Antenatal 2). Skip to the next section.

Consultation / Treatment Room (Antenatal 2)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Antenatal 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 84cm (2ft 9in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is not a chair.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The room does not have background music playing.
• Lighting levels are bright.

You are on Consultation / Treatment Room (Ultrasound 2). Skip to the next section.

Consultation / Treatment Room (Ultrasound 2)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Ultrasound 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 84cm (2ft 9in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is not a chair.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The room does not have background music playing.
• Lighting levels are adjustable.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is Braille and tactile signage on or near the toilet door.
  • This accessible toilet is located to the right on facing the reception desk.
  • This accessible toilet is approximately 4m (4yd 1ft) from the second floor entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards and outwards.
  • The door is locked by a twist lock.
  • The door is light.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The dimensions of the accessible toilet are 220cm x 240cm (7ft 3in x 7ft 10in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 110cm (3ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and waste paper pedal bin disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 130cm (4ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Changing Facilities View
  • Baby changing facilities are available within this accessible toilet.
  • The height of the baby change table once extended is 86cm (2ft 10in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Ashford Hospital - Main Entrance link (new tab) - click here.
• Paediatrics and CAMHAS Outpatients Clinic link (new tab) - click here.
• Chaucer Ward link (new tab) - click here.