You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • St Peter’s Hospital is located between Woking and Chertsey, approximately 1.5 miles away from junction 11 of the M25.
    From junction 11 follow the A317 west until you reach a roundabout from where the hospital is signposted.
  • Parking Charges: Up to 20 minutes free for drop off. Up to 2 hours £4.50. 2-3 hours £5.50. 3-4 hours £6.50. 4-5 hours £7.50. 5-6 hours £8.00 Day rate (over 6 hours) £10.00 Weekly rate £25.00
    Blue Badge Parking: Blue Badge parking is free at our hospitals. Blue Badges must be displayed in your vehicle and can be shown or scanned on exit. All our disabled spaces are located close to the main hospital entrances and signs clearly direct the way for people with a disability. There is access on both sites for wheelchair users.
    At St Peter’s Hospital, disabled car parking is mainly located in the A and E car park. There is easy access into the corridor behind A and E. From here you can access the main reception area and the lift to other parts of the hospital. At Ashford, there are ramps at both the Main Entrance and the Outpatient Department entrances. Both sites have easy access to lifts.
    For those with mobility issues who find it difficult to reach our clinics or wards, wheelchairs are located at the main hospital entrances.
    Parking Concessions: We recognise that for some patients visiting our hospitals regularly car parking costs can be a burden. We therefore offer the following concessions which are applicable at both of our hospital sites: Frequent visitors: Weekly parking permit - £25.00 Patients attending Haematology / Oncology Day units: Free for period of treatment. Patients attending long term cardiac rehabilitation clinics: Free for period of treatment. Parents attending our Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital: Three weekly permit - £20.00.
• By Bus View
  • There are regular bus services operating to Ashford Hospital from Heathrow Airport, Hounslow and other surrounding areas.
    There is a White Bus 446 service that operates between the hospitals but this is only free for staff use.
• By Train View
  • The nearest train stations to the hospital are in Chertsey (approximately 1.8km away) or Woking (approximately 7.1km away). Both stations are on the main bus routes.
• Useful Links View
  • Parking information at the hospital.
  • To view the web page described above click here (opens in new tab).
  • White bus service for staff.
  • To view the web page described above click here (opens in new tab).
  • National Rail Enquiries Website.
  • To view the web page described above click here (opens in new tab).
  • Travelling to Ashford and St. Peter's hospitals by bus.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on level 2 of the main hospital building, to the right as you enter the Outpatients level 2 main entrance.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01932 723 553.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at major junctions throughout the hospital corridors.
• Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
• BSL interpreters can be provided on request.
• Additional hospital services link (new tab) - click here.

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• Comments View
  • PALS can be contacted from any internal hospital phone by dialling 3553.

You are on Hospital Parking (Multi Storey Car Park). Skip to the next section.

Hospital Parking (Multi Storey Car Park)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the hospital main entrance.
  • The car park type is multi storey.
  • The car park does have a height restriction barrier.
  • The maximum height is 220cm (7ft 3in).
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 32 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm (7ft 7in x 15ft 5in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the hospital main entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs are located on level 2 of the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located on level 2 of the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 35m (38yd 10in) from the main entrance.
• Comments View
  • Visitor parking is located on levels 2 and 2.5.
  • Blue Badge bays are located on level 2 and there is step free access from the bays to the hospital main entrance.
  • There is a steep slope to exit the car park and access the hospital main entrance.
  • There is a wheelchair collection and drop off point located next to the payment machines on level 2.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is not free for Blue Badge holders.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders cannot booked in advance.
• There is/are 2 Blue Badge parking bay(s) within the car park.
• The dimensions of the Blue Badge parking bay(s) are 320cm x 560cm (10ft 6in x 18ft 4in).
• The nearest Blue Badge bay is 70m (76yd 1ft) from the main entrance.
• The furthest Blue Badge bay is 75m (82yd 1in) from the main entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are slopes/ramps.
• The car park surface is tarmac.
• There is not a road to cross between the car park and the entrance.
• The car park does not have a height restriction barrier.
• There is a designated drop off point.
• The drop off point is located in front of the entrance.
• There is a dropped kerb from the drop off point.
• There is tactile paving on the dropped kerb.

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• Comments View
  • Patient/visitor parking is situated in a number of places. These include pay and display and pay on exit car parks. There are a number of Blue Badge bays close to hospital entrances.
  • Unless you are visiting out of peak weekday hours it is recommended you park in the main Outpatients visitor car park where most spaces are available.
  • Parking charges are free for the first 20 minutes and then start at £3.50 for up to 2 hours, increasing by £1 an hour up to six hours. Parking machines accept the following coins: 10p, 20p, 50p, £1 and £2; and also £5, £10 and £20 notes. Credit/debit cards are accepted by the pay stations. Please click here for more information.

You are on Getting To (St Peter's Multi-Faith Centre). Skip to the next section.

Getting To (St Peter's Multi-Faith Centre)

• St Peter's Multi-Faith Centre is/are located on Level 3 of the Duchess of Kent Wing.
• Access to St Peter's Multi-Faith Centre is via the Duchess of Kent Wing main entrance.
• From the main entrance, turn left and the entrance to the centre is located directly ahead.
• There is step free access to St Peter's Multi-Faith Centre.
• St Peter's Multi-Faith Centre is approximately 7m from the main entrance.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Centre Entrance). Skip to the next section.

Outside Access (Centre Entrance)

• This information is for the entrance located within the Prince Edward Wing.
• There is level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 150cm (4ft 11in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 150cm (4ft 11in).

You are on Outside Access (Garden Entrance). Skip to the next section.

Outside Access (Garden Entrance)

• There is not level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 84cm (2ft 9in).

You are on Level Change (Garden Entrance). Skip to the next section.

Level Change (Garden Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading into the garden.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a portable loop.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The type of flooring in walkways and corridors is carpet and vinyl/laminate.
• The lighting levels are bright.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• The nearest accessible toilet is located on Level 2 of the Prince Edward Wing.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• The nearest standard toilets are located on Level 2 of the Prince Edward Wing.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Abbey Wing link (new tab) - click here.