You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • St Peter’s Hospital is located between Woking and Chertsey, approximately 1.5 miles away from junction 11 of the M25.
    From junction 11 follow the A317 west until you reach a roundabout from where the hospital is signposted.
  • Parking Charges: Up to 20 minutes free for drop off. Up to 2 hours £4.50. 2-3 hours £5.50. 3-4 hours £6.50. 4-5 hours £7.50. 5-6 hours £8.00 Day rate (over 6 hours) £10.00 Weekly rate £25.00
    Blue Badge Parking: Blue Badge parking is free at our hospitals. Blue Badges must be displayed in your vehicle and can be shown or scanned on exit. All our disabled spaces are located close to the main hospital entrances and signs clearly direct the way for people with a disability. There is access on both sites for wheelchair users.
    At St Peter’s Hospital, disabled car parking is mainly located in the A and E car park. There is easy access into the corridor behind A and E. From here you can access the main reception area and the lift to other parts of the hospital. At Ashford, there are ramps at both the Main Entrance and the Outpatient Department entrances. Both sites have easy access to lifts.
    For those with mobility issues who find it difficult to reach our clinics or wards, wheelchairs are located at the main hospital entrances.
    Parking Concessions: We recognise that for some patients visiting our hospitals regularly car parking costs can be a burden. We therefore offer the following concessions which are applicable at both of our hospital sites: Frequent visitors: Weekly parking permit - £25.00 Patients attending Haematology / Oncology Day units: Free for period of treatment. Patients attending long term cardiac rehabilitation clinics: Free for period of treatment. Parents attending our Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital: Three weekly permit - £20.00.
• By Bus View
  • There are regular bus services operating to Ashford Hospital from Heathrow Airport, Hounslow and other surrounding areas.
    There is a White Bus 446 service that operates between the hospitals but this is only free for staff use.
• By Train View
  • The nearest train stations to the hospital are in Chertsey (approximately 1.8km away) or Woking (approximately 7.1km away). Both stations are on the main bus routes.
• Useful Links View
  • Parking information at the hospital.
  • To view the web page described above click here (opens in new tab).
  • White bus service for staff.
  • To view the web page described above click here (opens in new tab).
  • National Rail Enquiries Website.
  • To view the web page described above click here (opens in new tab).
  • Travelling to Ashford and St. Peter's hospitals by bus.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on level 2 of the main hospital building, to the right as you enter the Outpatients level 2 main entrance.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01932 723 553.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at major junctions throughout the hospital corridors.
• Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
• BSL interpreters can be provided on request.
• Additional hospital services link (new tab) - click here.

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• Comments View
  • PALS can be contacted from any internal hospital phone by dialling 3553.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is not free for Blue Badge holders.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders cannot booked in advance.
• There is/are 2 Blue Badge parking bay(s) within the car park.
• The dimensions of the Blue Badge parking bay(s) are 320cm x 560cm (10ft 6in x 18ft 4in).
• The nearest Blue Badge bay is 70m (76yd 1ft) from the main entrance.
• The furthest Blue Badge bay is 75m (82yd 1in) from the main entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are slopes/ramps.
• The car park surface is tarmac.
• There is not a road to cross between the car park and the entrance.
• The car park does not have a height restriction barrier.
• There is a designated drop off point.
• The drop off point is located in front of the entrance.
• There is a dropped kerb from the drop off point.
• There is tactile paving on the dropped kerb.

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• Comments View
  • Patient/visitor parking is situated in a number of places. These include pay and display and pay on exit car parks. There are a number of Blue Badge bays close to hospital entrances.
  • Unless you are visiting out of peak weekday hours it is recommended you park in the main Outpatients visitor car park where most spaces are available.
  • Parking charges are free for the first 20 minutes and then start at £3.50 for up to 2 hours, increasing by £1 an hour up to six hours. Parking machines accept the following coins: 10p, 20p, 50p, £1 and £2; and also £5, £10 and £20 notes. Credit/debit cards are accepted by the pay stations. Please click here for more information.

You are on Hospital Parking (Multi Storey Car Park). Skip to the next section.

Hospital Parking (Multi Storey Car Park)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the hospital main entrance.
  • The car park type is multi storey.
  • The car park does have a height restriction barrier.
  • The maximum height is 220cm (7ft 3in).
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 32 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm (7ft 7in x 15ft 5in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the hospital main entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs are located on level 2 of the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located on level 2 of the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 35m (38yd 10in) from the main entrance.
• Comments View
  • Visitor parking is located on levels 2 and 2.5.
  • Blue Badge bays are located on level 2 and there is step free access from the bays to the hospital main entrance.
  • There is a steep slope to exit the car park and access the hospital main entrance.
  • There is a wheelchair collection and drop off point located next to the payment machines on level 2.

You are on Getting To (Aspen Ward and High Dependency Unit (HDU)). Skip to the next section.

Getting To (Aspen Ward and High Dependency Unit (HDU))

• Aspen Ward and High Dependency Unit (HDU) is/are located on Level 4 of the Duchess of Kent Wing.
• Access to Aspen Ward and High Dependency Unit (HDU) is via the Duchess of Kent Wing entrance.
• After entering the hospital via the Duchess of Kent Wing entrance, turn right and follow the corridor past two sets of double doors until you reach the lifts on your right hand side. Take the lifts to level 4. On exiting turn left and proceed along the corridor and through the open double doors. Continue to the end of the corridor and the entrance to the Aspen Ward and High Dependency Unit is on the right hand side.
• There is step free access to Aspen Ward and High Dependency Unit (HDU).
• Aspen Ward and High Dependency Unit (HDU) is approximately 33m from the lift.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Duchess of Kent Wing Main Entrance). Skip to the next section.

Outside Access (Duchess of Kent Wing Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open automatically.
• The doors are single width.
• The door opening is 160cm (5ft 3in) wide.

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• Comments View
  • This entrance leads into level 3 of the hospital.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are 2, 3, 4.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right on entering the building.
• The lift is approximately 40m (43yd 2ft) from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are 2, 3, 4.
• Staff do not need to be notified for use of the lift.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 150cm x 270cm (4ft 11in x 8ft 10in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The controls are over 130cm from floor level.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

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• Comments View
  • There are 2 identical lifts at this location.

You are on Outside Access (Ward Entrance). Skip to the next section.

Outside Access (Ward Entrance)

• This information is for the entrance located on Level 4 of the Duchess of Kent Wing.
• There is not level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 175cm (5ft 9in).

You are on Level Change (Ward Entrance). Skip to the next section.

Level Change (Ward Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is permanent.

You are on Reception. Skip to the next section.

Reception

• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• The type of flooring in walkways and corridors is vinyl/laminate.
• The lighting levels are bright.

You are on Ward. Skip to the next section.

Ward

• There is level access in the ward.
• The ward is unisex.
• There is/are 8 side room(s) available.
• The area/room/bay surveyed was Bay A.
• There is a/are door(s) to the area/room/bay.
• The door(s) is/are double width.
• The door(s) is/are permanently held open.
• The width of the door opening is 140cm (4ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre around the bed(s)/between beds.
• The bed(s) is/are adjustable.
• The bed(s) has/have bedside storage.
• Bedside services available include; televisions, telephones, radios, the internet, text messaging, games and hospital information.
• These services are chargeable.
• A hoist is available.
• The hoist is manual.
• A sling is available.
• The sling is attached by loop.
• There is an accessible toilet for visitors to use on the ward.
• There is not a standard toilet for visitors to use on the ward.
• There is a bathroom on the ward.
• Lighting levels are bright.
• A flashing alarm is not available.
• A vibrating alarm is not available.

You are on Accessible Bathroom. Skip to the next section.

Accessible Bathroom

• Accessible bathroom facilities are available.

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• Location and access View
  • The bathroom is unisex.
  • The bathroom is not for the sole use of disabled people.
  • There is pictorial signage on or near the accessible bathroom door.
  • The accessible bathroom is 50m (54yd 2ft) from the entrance.
  • There is level access to the accessible bathroom.
• Features and dimensions View
  • A key is not required for the accessible bathroom.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the door is 120cm (3ft 11in).
  • The door weight is light.
  • The dimensions of the bathroom are 330cm x 330cm (10ft 10in x 10ft 10in).
  • The bathroom has a non-slip floor.
  • The bathroom does not have an unobstructed minimum turning space of 150cm x 150cm in front of the toilet seat.
  • There is a functional emergency alarm available.
  • Disposal facilities are available.
  • There is not a coat hook.
• Position of fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The toilet roll holder is 110cm (3ft 7in) high.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin height is 85cm (2ft 9in).
  • The tap type is lever.
  • There is not a mixer tap for the wash basin.
  • There are mirrors in the accessible bathroom.
  • Mirrors are placed at a lower level or at an angle for ease of use.
• Bath details View
  • There is a bath.
  • The height of the side of the bath from floor level is 80cm (2ft 7in).
  • The height is not adjustable.
  • The tap type is twist/turn.
  • There is a mixer tap.
  • There is not a shower over the bath.
• Wheel in shower details View
  • There is not a wheel in shower.
• Colour contrast and lighting View
  • The contrast between the internal door and wall is poor.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Accessible Shower. Skip to the next section.

Accessible Shower

• Accessible shower facilities are available.
• The showers are located in the accessible toilet.
• The facilities available in the accessible shower are an adjustable shower head, handrails, and a shower chair.
• There is level access to the services from the shower facilities.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located in Bay A.
  • This accessible toilet is approximately 30m (32yd 2ft) from the ward entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door is light.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The dimensions of the accessible toilet are 170cm x 210cm (5ft 7in x 6ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 100cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 120cm (3ft 11in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 110cm (3ft 7in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 85cm (2ft 9in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Abbey Wing link (new tab) - click here.
• Duchess of Kent Wing Entrance link (new tab) - click here.