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Outpatients Wing (Main Entrances)

St Peter's Hospital, Guildford Road, Chertsey, Surrey, KT16 0PZ

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Access Guide

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Getting To The Hospital

  • By Road View
    • St Peter’s Hospital is located between Woking and Chertsey, approximately 1.5 miles away from junction 11 of the M25.
      From junction 11 follow the A317 west until you reach a roundabout from where the hospital is signposted.
    • The hospital has a couple of onsite car parks all of which are chargeable, including for Blue Badge holders. However, there are free 20 minute pickup and drop off points at the front of the hospital.
      Parking charges are as follows:
      First 20 minutes free for drop off.
      Up to 2 hours £3.50.
      2 to 3 hours £4.00.
      3 to 4 hours £5.00.
      4 to 5 hours £6.00.
      5 to 6 hours £7.00.
      6 to 24 hours £8.00.
      Up to one week £20.00.
      For Blue Badge holders who may find it easier to pre-purchase parking tickets, the hospital offers the facility for to purchase up to six 2 hour tickets in advance, at £3.50 each.
      This can be done through the Travel Plan Office at St Peter’s Hospital or from the Cashier’s Office at Ashford Hospital.
      For those with mobility issues who find it difficult to reach clinics or wards, porters can be pre-booked to help you on arrival. Please call 01932 722 036 two days in advance and one of the team will make sure they are on hand to greet you when you arrive.
      *Parking concessions*. For some patients visiting the hospitals regularly car parking costs can be a burden. The hospital therefore offer the following concessions which are applicable at both of the hospital sites:
      Frequent visitors weekly parking permit - £20.00.
      Patients attending Haematology/Oncology Day units - free for period of treatment.
      Patients attending long term cardiac rehabilitation clinics - free for period of treatment.
      Parents attending the Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital three weekly permit - £20.00.
  • By Bus View
    • There are regular bus services to St Peter’s Hospital from Woking, Staines and other surrounding areas. There is also a hopper shuttle bus which runs between Ashford and St Peter's hospital sites Monday to Friday only, and is freely available to all staff, patients and visitors.
      Wheelchairs, baby buggies, pushchairs and walking frames cannot be accepted on the hopper bus due to the limited capacity of the vehicles and no secure storage available on the vehicles.
  • By Train View
    • The nearest train stations to the hospital are in Chertsey (approximately 1.8km away) or Woking (approximately 7.1km away). Both stations are on the main bus routes.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on level 2 of the main hospital building, to the right as you enter the Outpatients level 2 main entrance.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01932 723 553.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at major junctions throughout the hospital corridors.
  • Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
  • BSL interpreters can be provided on request.
  • Additional hospital services link (new tab) - click here.
  • Comments View
    • PALS can be contacted from any internal hospital phone by dialling 3553.

Hospital Parking (Multi Storey Car Park)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in front of the hospital main entrance.
    • The car park type is multi storey.
    • The car park does have a height restriction barrier.
    • The maximum height is 220cm (7ft 3in).
    • The car park does have a barrier control system.
    • There is a touchscreen at the barrier.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is concrete.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 32 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm (7ft 7in x 15ft 5in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the hospital main entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs are located on level 2 of the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located on level 2 of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 35m (38yd 10in) from the main entrance.
  • Comments View
    • Visitor parking is located on levels 2 and 2.5.
    • Blue Badge bays are located on level 2 and there is step free access from the bays to the hospital main entrance.
    • There is a steep slope to exit the car park and access the hospital main entrance.
    • There is a wheelchair collection and drop off point located next to the payment machines on level 2.

Outside Access (Outpatients Main Entrance - Level 2)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There are bollards outside this entrance.
    • The minimum width between the bollards/wall is 200cm.
    • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 118cm (3ft 10in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 137cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

Reception (Level 2)

  • Reception View
    • The reception point is located to the right as you enter the Outpatients Wing level 2 entrance.
    • The reception point is approximately 5m (5yd 1ft) from the Outpatients Wing level 2 entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is not signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 01/03/2023.
    • The hearing assistance system was working at the time of testing.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is not sufficient space for a wheelchair user to use the waiting area.
    • There is bench seating only.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Getting Around (Outpatients Wing)

  • Access View
    • There is step free access throughout the building via lift(s).
  • Circulation View
    • There are not doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is vinyl.
    • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails are not provided in corridors.
    • Seating is provided in some corridors.
    • There is good colour contrast between the walls and floor in all corridors.
    • The lighting levels are good.
  • Signage and Wayfinding View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • The wayfinding signage does not include pictograms.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Lift

  • There is a lift for public use.
  • The lift is located at the rear of the foyer.
  • The lift is approximately 30m (32yd 2ft) from the Level 2 entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 1, 2 and 3.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 150cm x 230cm (4ft 11in x 7ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The controls are over 130cm from floor level.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are 1, 2 and 3.
    • The stairs are located to the right of the lift lobby.
    • The stairs are approximately 30m from the Outpatients Wing level 2 entrance.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are 2 and 3.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are good.

Changing Places (Level 2)

  • Location and Access View
    • The facility is located on level 2 of the Outpatients Wing, to the left from the Outpatients Wing main entrance.
    • The facility is approximately 30m (32yd 2ft) from the Outpatients Wing level 2 entrance.
    • There is level access into the facility.
    • The facility surveyed is not for the sole use of disabled people.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
    • You do not need a key for the facility.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a locking handle.
    • The door has a horizontal grab rail.
    • The width of the door is 93cm (3ft 1in).
    • The dimensions of the facility are 302cm x 403cm.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The colour contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 75cm (2ft 6in).
    • The transfer space on the left as you face the toilet is 70cm (2ft 4in).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • As you face the toilet there are vertical grab rails on both sides.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a spatula flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 89cm.
    • The toilet has a lid obstructing the back rest/cistern/wall.
    • The toilet seat colour contrast is poor.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is a shower unit with a detachable shower head.
    • The shower head is hand held.
    • The adjustable shower head cannot be placed between 105cm and 185cm when mounted.
    • There is no seat for the shower.
    • There is not a vertical grab rail for the shower.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is not a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The colour contrast between the wash basin grab rail(s) and wall is good.
    • There is a soap dispenser.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser is at the recommended height of 80cm-100cm.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • The shelf is not located where it is reachable.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is not an emergency alarm for the facility.
    • There is a coat hook.
    • There are coat hooks at 104cm and 138cm from the floor.
    • There is not a red flashing fire alarm beacon.
    • The lighting levels are good.
  • Comments View
    • The soap dispenser is attached to the adjustable wash basin.
    • It is 23cm above the basin height.

Accessible Toilet(s) (Level 1 - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located ahead from the level 1 lifts, on the right.
    • This accessible toilet is approximately 5m from the level 1 lifts.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is poor.
    • The door opens inwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 95cm (3ft 1in).
    • The contrast between the internal door and wall is poor.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 185cm x 370cm (6ft 1in x 12ft 2in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 106cm.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a wall which acts as a backrest.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 99cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 109cm (3ft 7in).
    • The contrast between the towel dispenser and the wall is good.
    • There is not a hand dryer.
  • Comments View
    • There is a second wash basin, as shown in photograph 6.
    • The height of the wash basin is 78cm.
    • The height of the soap dispenser is 100cm.
  • Comments View
    • There is a second wash basin, as shown in photograph 6.
    • The height of the wash basin is 78cm.
    • The height of the soap dispenser is 100cm.

Standard Toilet(s) (Level 2)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to the left as you enter the Outpatients Wing level 2 entrance.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 30m from the Outpatients Wing level 2 entrance.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • The colour contrast between the internal toilet door(s) and wall(s) is good.
    • The colour contrast between the walls and floor is good.
    • Toilet seats do not have a good colour contrast.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 82cm.
    • The wash basin(s) tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above the wash basin.
    • Lighting levels are good.
    • The male toilet has one urinal with vertical grab rails either side.
  • Baby Changing Facilities View
    • Baby change facilities are available in the female toilets.
    • There is a flip down baby change table available.
    • The height of the baby change table is 90cm.

Location of Toilet/Changing Facilities (Outpatients Wing)

  • Changing Places facilities are located on level 2 of the Outpatients Wing, to the left from the Outpatients Wing level 2 entrance.
  • Accessible toilet facilities are located on level 1 of the Outpatients Wing, ahead from the lifts and on the right.
  • Female and male standard toilet facilities are located on level 2 of the Outpatients Wing, to the left from the Outpatients Wing level 2 entrance.
  • Parent and baby changing facilities are located on level 2 of the Outpatients Wing, to the left from the Outpatients Wing level 2 entrance, in the female standard toilets.

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