You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • St Peter’s Hospital is located between Woking and Chertsey, approximately 1.5 miles away from junction 11 of the M25.
    From junction 11 follow the A317 west until you reach a roundabout from where the hospital is signposted.
  • Parking Charges: Up to 20 minutes free for drop off. Up to 2 hours £4.50. 2-3 hours £5.50. 3-4 hours £6.50. 4-5 hours £7.50. 5-6 hours £8.00 Day rate (over 6 hours) £10.00 Weekly rate £25.00
    Blue Badge Parking: Blue Badge parking is free at our hospitals. Blue Badges must be displayed in your vehicle and can be shown or scanned on exit. All our disabled spaces are located close to the main hospital entrances and signs clearly direct the way for people with a disability. There is access on both sites for wheelchair users.
    At St Peter’s Hospital, disabled car parking is mainly located in the A and E car park. There is easy access into the corridor behind A and E. From here you can access the main reception area and the lift to other parts of the hospital. At Ashford, there are ramps at both the Main Entrance and the Outpatient Department entrances. Both sites have easy access to lifts.
    For those with mobility issues who find it difficult to reach our clinics or wards, wheelchairs are located at the main hospital entrances.
    Parking Concessions: We recognise that for some patients visiting our hospitals regularly car parking costs can be a burden. We therefore offer the following concessions which are applicable at both of our hospital sites: Frequent visitors: Weekly parking permit - £25.00 Patients attending Haematology / Oncology Day units: Free for period of treatment. Patients attending long term cardiac rehabilitation clinics: Free for period of treatment. Parents attending our Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital: Three weekly permit - £20.00.
• By Bus View
  • There are regular bus services operating to Ashford Hospital from Heathrow Airport, Hounslow and other surrounding areas.
    There is a White Bus 446 service that operates between the hospitals but this is only free for staff use.
• By Train View
  • The nearest train stations to the hospital are in Chertsey (approximately 1.8km away) or Woking (approximately 7.1km away). Both stations are on the main bus routes.
• Useful Links View
  • Parking information at the hospital.
  • To view the web page described above click here (opens in new tab).
  • White bus service for staff.
  • To view the web page described above click here (opens in new tab).
  • National Rail Enquiries Website.
  • To view the web page described above click here (opens in new tab).
  • Travelling to Ashford and St. Peter's hospitals by bus.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on level 2 of the main hospital building, to the right as you enter the Outpatients level 2 main entrance.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01932 723 553.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at major junctions throughout the hospital corridors.
• Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
• BSL interpreters can be provided on request.
• Additional hospital services link (new tab) - click here.

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• Comments View
  • PALS can be contacted from any internal hospital phone by dialling 3553.

You are on Parking. Skip to the next section.

Parking

• This venue does have its own car park.
• Parking is not free for all users.
• The car park is at the side of the venue.
• The car park type is open air/surface.
• There are 3 designated parking bays located opposite the entrance.
• The dimensions of the designated parking bay(s) are 3.5m x 5.3m (11ft 5in x 17ft 4in).
• The nearest designated bay is 12m (13yd) from the main entrance.
• The furthest designated bay is 17m (18yd) from the main entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is/are dropped kerbs.
• The car park surface is tarmac.
• There is a dropped kerb/non stepped access from the car park to the entrance.
• The dropped kerb does have tactile paving.
• The patron does not have to cross a road.
• The car park does not have a height restriction barrier.
• There is a designated drop off point.
• The drop off point is located to the side of the main entrance.
• There is a dropped kerb from the drop off point.
• There is tactile paving on the dropped kerb.
• Patient/visitor parking is situated in a number of places. These include pay and display and pay on exit car parks. There are a number of Blue Badge bays close to hospital entrances.
• Unless you are visiting out of peak weekday hours it is recommended you park in the main Outpatients visitor car park where most spaces are available.
• Parking charges are free for the first 20 minutes and then start at £3.50 for up to 2 hours, increasing by £1 an hour up to six hours. Parking machines accept the following coins: 10p, 20p, 50p, £1 and £2; and also £5, £10 and £20 notes. Credit/debit cards are accepted by the pay stations. Please click here for more information.

You are on Getting To (Paediatric Accident & Emergency). Skip to the next section.

Getting To (Paediatric Accident & Emergency)

• Paediatric Accident & Emergency is/are located in the Accident & Emergency waiting area.
• Access to Paediatric Accident & Emergency is via the Accident & Emergency main entrance.
• From the main entrance, proceed through the double doors and turn left into the Accident & Emergency waiting area. The entrance to the Paediatric Accident & Emergency is located directly ahead.
• There is step free access to Paediatric Accident & Emergency.
• Paediatric Accident & Emergency is approximately 12m from the Accident & Emergency main entrance.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 150cm (4ft 11in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 170cm (5ft 7in).

You are on Outside Access (Unit Entrance). Skip to the next section.

Outside Access (Unit Entrance)

• This information is for the entrance located off the Accident & Emergency waiting area.
• There is level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 150cm (4ft 11in).

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 6m (6yd 1ft) from the unit entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are bright.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• Motorised scooters are welcomed in public parts of the venue.
• The type of flooring in walkways and corridors is vinyl/laminate.
• The lighting levels are bright.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• There is level access into the waiting room / area.
• The type of flooring is vinyl/laminate.
• Some chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• There is a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are bright.

You are on Consultation / Treatment Room (C1). Skip to the next section.

Consultation / Treatment Room (C1)

• There is / are 5 consultation / treatment room(s) available.
• The name / number of the room surveyed was; C1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 85cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• The hoist is manual.
• A sling is available.
• The sling is attached by loop.
• No chairs are permanently fixed.
• The room does not have background music playing.
• Lighting levels are bright.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• The nearest accessible toilet is located in the Accident and Emergency department.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Shared Toilet(s) View
  • The unisex toilets are located in the waiting area.
  • Unisex toilets are 2m (6ft 7in) from the unit entrance.
  • Inside the venue, there is level access to the unisex toilet.
  • Lighting levels are bright.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Abbey Wing link (new tab) - click here.
• Accident and Emergency link (new tab) - click here.