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Villa Village Ticket Office

Aston Villa Football Club - Villa Park, Trinity Road, Birmingham, B6 6HE

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Access Guide

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Contact Details

Getting Here

  • By Road View
    • Villa Park is located to the north of Birmingham City centre, just off Trinity Road and Witton Lane.
      The postcode for the stadium is B6 6HE.
    • On non-matchdays there is parking available in front of the North Stand.
      On matchdays the nearest parking to the stadium includes; Villa Village, North Stand, Holte End, Yew Tree School, Majestic and the visiting supporters car park.
  • By Bus View
    • There is a bus stop within 150 metres of the stadium.
    • The main 2 bus routes servicing Villa Park are the No.7 and No.11.
      In addition, services 65 and 67 also operate within walking distance of Villa Park.
      Please check the timetables ahead of matches for up to date information.
      Aston Villa also operates a Villa Special bus service from Tamworth on weekend matchdays.
  • By Train View

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are not available.
  • There are not mobility aids available.

Parking

Outer Concourse and Walkways

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday 09:00 - 16:00.
  • Sunday Closed.
  • Comments View
    • On matchdays, opening times will vary depending on kick-off time.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the ticket office.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Ticket Office'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 107cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located to the left as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.

Ticket Office(s) (Villa Village Ticket Office)

  • There is/are 3 ticket office(s) located around the stadium.
  • Villa Village Ticket Office is located next to the Villa Village Store in the North Stand Car Park.
    The Trinity Road Stand collection point is located on the corner of Trinity Road Stand and North Stand.
    The visitor ticket sales are located next to the visitor section of Doug Ellis Stand.
  • The ticket office(s) is/are approximately 16m from the ticket office entrance.
  • The ticket office(s) is/are clearly signed.
  • There is step-free access to the ticket office(s).
  • There is a clear unobstructed route to the ticket office(s).
  • Some of the ticket offices are placed in front of a background which is patterned.
  • The lighting levels at the ticket office(s) are good.
  • The height of the ticket office(s) is/are medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the ticket office(s).
  • There is not a low section at the ticket office(s) with a height of 76cm or below.
  • The ticket office(s) is/are staffed.
  • There is a hearing assistance system at the ticket office(s).
  • The hearing assistance system(s) is/are fixed.
  • The hearing assistance system(s) is/are signed.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 21/11/2019.
  • The hearing loop was working at the time of testing.
  • Staff are trained to use the system.
  • The ticket office(s) is/are for home supporters.
  • The height of the low section of the counter is 79cm.

Entrance (Villa Village Store - Internal Entrance)

  • Entrance View
    • This information is for the entrance located on the far left of the ticket counter.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 150cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are security barriers at this entrance.
    • The minimum width between the security barriers is 140cm.
    • There is not a member of staff available for assistance at this entrance.

Exit (Main Exit)

  • Exit View
    • This information is for the exit located opposite the ticket counter.
    • The exit area/door is not clearly signed internally.
    • The exit is ramped/sloped.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a canopy or recess which provides weather protection at this exit.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The width of the door opening is 107cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There is a member of staff available for assistance at this exit.
  • Ramp/Slope View
    • The ramp/slope is located beyond the exit.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 125cm (4ft 1in).