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Citizens Advice Barnsley

First Floor Wellington House, 36 Wellington Street, Barnsley, South Yorkshire, S70 1WA

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Access Guide

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COVID-19 Information

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Barnsley.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Barnsley.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 94cm (3ft 1in) wide.

Level Change (Main Entrance)

  • There are steps to access this area / service.
  • The steps are located in front of and immediately beyond the entrance.
  • There is / are 6 step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Accessible Entrance - Market Street)

  • This information is for the entrance located at the rear of the building.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 250cm (8ft 2in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 170cm (5ft 7in) wide.

Level Change (Accessible Entrance - Market Street)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located just beyond the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does not have handrails.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located ahead as you enter.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 27m (29yd 1ft) from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 78cm (2ft 7in).
  • The dimensions of the lift are 160cm x 140cm (5ft 3in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Outside Access (Citizens Advice Bureau)

  • This information is for the entrance located on the first floor.
  • There is level access into the venue.
  • Level access is via lift.
  • The main doors open automatically.
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The doors are single width.
    • The door opening is 98cm (3ft 3in) wide.
    • There is a second set of doors.
    • The doors open away from you (push).
    • The doors are single width.
    • The doors are permanently held open.
    • The door opening is 88cm (2ft 11in) wide.

Reception

  • The desk is 10m (10yd 2ft) from the Citizens Advice entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • There is a television in the waiting room that may have music at various times.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.
  • Comments View
    • The nearest accessible toilet is on the same floor to the left of the lift.

Standard Toilet(s)

Additional Info

  • Documents are available in Braille.
  • Documents are available in large print.
  • A member of staff trained in BSL skills is normally on duty.
  • Staff are trained to BSL level (unknown at time of research).
  • Comments View
    • There are six interview rooms.
    • Room number one has an extra wide door.
    • There is also online visual signing available by appointment.
    • If you are hearing impaired and use British Sign Language (BSL), the venue run a drop-in session supported by a BSL interpreter every Wednesday from 10.00 – 12.00 noon.