Access Guide
Introduction
- Barnsley and District Citizens Advice Bureau is located on the first floor of Wellington House.
COVID-19 Information
- The information in this section was taken in January 2021.
- For more information about the measures in place for Covid-19 please click here (new tab) .
Opening Times
- Monday 09:00 - 17:00.
- Tuesday 09:00 - 17:00.
- Wednesday 09:00 - 17:00.
- Thursday 09:00 - 17:00.
- Friday 09:00 - 17:00.
- Saturday Closed.
- Sunday Closed.
Location
- The venue is situated within the centre of the town.
- This venue is situated in Barnsley.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Barnsley.
Parking
- The venue does not have its own car park.
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Public Car Parks.
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- There is a car park for public use within 200m (approx).
- The name of the car park is Alhambra Shopping Centre.
- The car park is located Lambra Road.
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On Street Parking and Drop-off Details.
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- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
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Comments
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- There is a car park next to Wellington House that is currently undergoing work.
Outside Access (Main Entrance)
Level Change (Main Entrance)
Outside Access (Accessible Entrance - Market Street)
Level Change (Accessible Entrance - Market Street)
Other Floors
Lift
Outside Access (Citizens Advice Bureau)
- This information is for the entrance located on the first floor.
- There is level access into the venue.
- Level access is via lift.
- The main doors open automatically.
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Second set of doors
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- The automatic doors are push pad activated.
- The doors are single width.
- The door opening is 98cm (3ft 3in) wide.
- There is a second set of doors.
- The doors open away from you (push).
- The doors are single width.
- The doors are permanently held open.
- The door opening is 88cm (2ft 11in) wide.
Reception
- The desk is 10m (10yd 2ft) from the Citizens Advice entrance.
- There is level access to reception from the entrance.
- The reception desk is low.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
Inside Access
- There is level access to the service.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are bright.
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Comments
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- There is a television in the waiting room that may have music at various times.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
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Comments
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- The nearest accessible toilet is on the same floor to the left of the lift.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
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Comments
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- The nearest standard male and female toilets are on the same floor to the left of the lift.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are available in Braille.
- Documents are available in large print.
- A member of staff trained in BSL skills is normally on duty.
- Staff are trained to BSL level (unknown at time of research).
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Comments
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- There are six interview rooms.
- Room number one has an extra wide door.
- There is also online visual signing available by appointment.
- If you are hearing impaired and use British Sign Language (BSL), the venue run a drop in session supported by a BSL interpreter every Wednesday from 10.00 – 12.00 noon.