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Citizens Advice Barnsley

First Floor Wellington House, 36 Wellington Street, Barnsley, South Yorkshire, S70 1WA

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Access Guide

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  • Barnsley and District Citizens Advice Bureau is located on the first floor of Wellington House.

COVID-19 Information

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.


  • The venue is situated within the centre of the town.
  • This venue is situated in Barnsley.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Barnsley.


  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Alhambra Shopping Centre.
    • The car park is located Lambra Road.
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.
  • Comments View
    • There is a car park next to Wellington House that is currently undergoing work.

Outside Access (Main Entrance)

Level Change (Main Entrance)

Outside Access (Accessible Entrance - Market Street)

Level Change (Accessible Entrance - Market Street)

Other Floors


Outside Access (Citizens Advice Bureau)

  • This information is for the entrance located on the first floor.
  • There is level access into the venue.
  • Level access is via lift.
  • The main doors open automatically.
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The doors are single width.
    • The door opening is 98cm (3ft 3in) wide.
    • There is a second set of doors.
    • The doors open away from you (push).
    • The doors are single width.
    • The doors are permanently held open.
    • The door opening is 88cm (2ft 11in) wide.


  • The desk is 10m (10yd 2ft) from the Citizens Advice entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • There is a television in the waiting room that may have music at various times.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.
  • Comments View
    • The nearest accessible toilet is on the same floor to the left of the lift.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are available in Braille.
  • Documents are available in large print.
  • A member of staff trained in BSL skills is normally on duty.
  • Staff are trained to BSL level (unknown at time of research).
  • Comments View
    • There are six interview rooms.
    • Room number one has an extra wide door.
    • There is also online visual signing available by appointment.
    • If you are hearing impaired and use British Sign Language (BSL), the venue run a drop in session supported by a BSL interpreter every Wednesday from 10.00 – 12.00 noon.