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Introduction

• Barnsley and District Citizens Advice Bureau is located on the first floor of Wellington House.

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COVID-19 Information

• The information in this section was taken in January 2021.
• For more information about the measures in place for Covid-19 please click here (new tab) .

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Opening Times

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

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Location

• The venue is situated within the centre of the town.
• This venue is situated in Barnsley.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Barnsley.

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Parking

• The venue does not have its own car park.

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• Public Car Parks. View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Alhambra Shopping Centre.
  • The car park is located Lambra Road.
• On Street Parking and Drop-off Details. View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.
• Comments View
  • There is a car park next to Wellington House that is currently undergoing work.

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Outside Access (Main Entrance)

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Level Change (Main Entrance)

You are on Outside Access (Accessible Entrance - Market Street). Skip to the next section.

Outside Access (Accessible Entrance - Market Street)

You are on Level Change (Accessible Entrance - Market Street). Skip to the next section.

Level Change (Accessible Entrance - Market Street)

You are on Other Floors. Skip to the next section.

Other Floors

You are on Lift. Skip to the next section.

Lift

You are on Outside Access (Citizens Advice Bureau). Skip to the next section.

Outside Access (Citizens Advice Bureau)

• This information is for the entrance located on the first floor.
• There is level access into the venue.
• Level access is via lift.
• The main doors open automatically.

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• Second set of doors View
  • The automatic doors are push pad activated.
  • The doors are single width.
  • The door opening is 98cm (3ft 3in) wide.
  • There is a second set of doors.
  • The doors open away from you (push).
  • The doors are single width.
  • The doors are permanently held open.
  • The door opening is 88cm (2ft 11in) wide.

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Reception

• The desk is 10m (10yd 2ft) from the Citizens Advice entrance.
• There is level access to reception from the entrance.
• The reception desk is low.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are bright.

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• Comments View
  • There is a television in the waiting room that may have music at various times.

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Accessible Toilet

• There are not accessible toilets within this venue designated for public use.

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• Comments View
  • The nearest accessible toilet is on the same floor to the left of the lift.

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Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.
• Comments View
  • The nearest standard male and female toilets are on the same floor to the left of the lift.

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Additional Info

• Staff do receive disability awareness / equality training.
• Documents are available in Braille.
• Documents are available in large print.
• A member of staff trained in BSL skills is normally on duty.
• Staff are trained to BSL level (unknown at time of research).

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• Comments View
  • There are six interview rooms.
  • Room number one has an extra wide door.
  • There is also online visual signing available by appointment.
  • If you are hearing impaired and use British Sign Language (BSL), the venue run a drop in session supported by a BSL interpreter every Wednesday from 10.00 – 12.00 noon.