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The Wheelchair Centre

Mile End Hospital, Bancroft Road, Mile End, London, E1 4DG

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Access Guide

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Getting To The Hospital

  • By Road View
    • The Hospital Main Entrance is on Bancroft Road, which is off the A11 Mile End Road. Driving from the east, it is not possible to turn right into Bancroft Road. Continue further along Mile End Road and turn right into Globe Road (just before Stepney Green Underground Station) then right into Alderney Road to join Bancroft Road.
    • There are 12 Blue Badge bays and a small number of standard pay and display bays for patient and visitor parking at the hospital. There is high demand for spaces, which are often full. There are a limited number of Pay and Display bays on Bancroft Road. Other areas are reserved for resident permit holders. Patients and visitors are advised to use public transport or be dropped off at the hospital where possible.
  • By Bus View
    • The nearest bus stops are on Mile End Road, about 250m from the Hospital Main Entrance. Buses 25 and 205 run along this route. All London buses have an automatic ramp and a designated space for a wheelchair user. An Oyster card, contactless bank card, pre-paid travel card or travel pass is required to travel on London buses.
  • By Train View
    • The nearest station is Limehouse, which is about 1 mile (20 minutes walk) from the hospital. There is step-free access from platform to street from the C2C rail services. Staff are available to assist with ramps from train to platform. Limehouse is also served by Docklands Light Railway (DLR) services, which are step-free from train to street. Bow Church DLR station is on Mile End Road and connects with the 25 and 205 bus services towards the hospital.
  • By Underground View
    • The nearest Underground station is Stepney Green on the District and Hammersmith & City Lines. There is no step-free access at this station. There are about 40 steps between the platform and the street.
  • Useful Links View
  • Comments View
    • There are free phones in the hospital to contact a minicab service.

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located at the nearby Royal London Hospital to serve both hospitals.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3594 2040.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are not volunteers available for help and assistance at the hospital.
  • Hospital staff do receive disability awareness / equality training.
  • Hospital staff receive deaf awareness training.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the left and right of the main entrance, off Bancroft Road.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 12 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 380cm x 480cm.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located at the blue canopy, to the right of the main entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located in the centre of the car park, at the start of the patient and visitor parking area, and outside the main entrance.
    • There is not a payment machine at a convenient height for wheelchair users.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 8m (8yd 2ft) from the Hospital Main Entrance.
  • Comments View
    • There are 5 Blue Badge bays to the left of the main entrance, 4 to the right, 1 near the Rheumatology Entrance, 1 at the far side of the main patient and visitor parking area, and 1 just before the exit barrier.
    • There are only around 20 standard bays for patients and visitors in this car park.
    • Payment can be made by phone using the RingGo App.
    • The barrier at the entrance to the car park is held open.
    • There is a barrier which raises automatically at the exit.

Public Parking

  • On Street Standard Parking View
    • Standard on street parking is available.
  • Public Car Park View
    • There is not a car park for public use within approximately 200m (219yd).
  • Comments View
    • On-street parking bays are located on Bancroft Road, to the north of the hospital main entrance.
    • These parking bays operate on a pay-by-phone system Monday to Friday, 08:30 - 17:30.
    • The maximum stay is 4 hours.
    • Other on-street parking is restricted to resident permit holders only Monday to Friday 08:30 - 17:30.

Introduction

  • The Wheelchair Centre is located at the rear of the hospital site behind the estates office.

Outside Access (Wheelchair Centre Entrance)

  • This information is for the entrance located in front of the venue on the hospital service road.
  • There is not level access into the venue.
  • There is an intercom at this entrance.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is / are single.
  • The width of the door opening is 80cm (2ft 7in).

Level Change (Wheelchair Centre Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.

Reception

  • The desk/counter is 3m (3yd 10in) from the entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are medium.
  • There is not sufficient space to write or sign documents on the desk/counter.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The type of flooring in walkways and corridors is vinyl.
  • The lighting levels are medium.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 7m from the entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Consultation / Treatment Room (Assessment Room)

  • There is / are 2 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; 2.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 134cm (4ft 5in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is available.
  • The hoist is manual.
  • A sling is available.
  • The sling is attached by hook and loop.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located to the right just beyond the Wheelchair Centre entrance.
    • This accessible toilet is approximately 10m (10yd 2ft) from the entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The door is light.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 175cm x 230cm (5ft 9in x 7ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 92cm (3ft).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is twist/turn.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 122cm (4ft).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 115cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • There is a poor colour contrast between the dropdown rail(s) and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • There is an additional toilet to the left that is a mirror image of this one.

Standard Toilet(s)

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