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Gateway Surgical Centre Clinics

Newham University Hospital, Glen Road, Plaistow, London, E13 8SL

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Access Guide

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Getting To The Hospital (Newham University Hospital)

  • By Road View
    • The main hospital building and the West Wing are on Glen Road, Plaistow.
      The Gateway Surgical Centre is on Cherry Tree Way, at the end of Glen Road.
      Glen Road is off the A112 Prince Regent Lane, which connects Stratford to the north and the A13 Newham Way to the south of the hospital.
    • The main pay and display car park with Blue Badge bays is to the east of the hospital, close to the main entrance and St Andrew's Wing.
      The Gateway Surgical Centre has its own pay and display car park with Blue Badge bays.
  • By Bus View
    • Buses 304, 276 and 376 travel along Glen Road and have stops close to the west entrance and the main entrance.
      Bus 276 also stops at the Gateway Surgical Centre.
      Buses 147, 262 and 473 stop on Prince Regent Lane, close to Glen Road.
      The nearest stops are outside the Newham Sixth Form College. This is about 250m from the West Entrance to the hospital.
      All London buses have an automatic ramp and a dedicated space for wheelchair users.
    • There is an onsite bus stop.
    • There are 2 bus stops located along Glen Road.
      Stop HG takes you close to the Main Hospital Entrance and stop HC takes you close to the West Entrance. The buses that stop here are the 276, 304 and 376.
      There is also a bus stop outside the Gateway Surgical Centre.
    • The onsite bus stops are sheltered, have benched seating and there is space for a wheelchair user.
    • The route from bus stop HG to the main hospital entrance is approximately 61 metres.
      From the bus stop, continue along Glen Road until you pass the road crossing and then turn left towards the main hospital.
      The road crossing has tactile paving and protrudes onto the pavement, making it a steep gradient, so assistance may be required when following the path.
      The surfaces along this part of the route consist of uneven concrete paving.
      Once you have turned left, the surface becomes block paving and takes a slight downwards slope towards the second road crossing.
      There are bollards on the approach to the road crossing which have a poor colour contrast and the block paving is uneven.
      There is a dropped kerb at the road crossing with tactile paving and a slight downwards slope onto the road.
      Turn left at the road crossing and continue along the road until you reach the next dropped kerb leading up to the main hospital entrance.
      Please be aware that this is a busy road into the car park.
      There is no alternative route to get to the main hospital entrance, so visitors will have to go onto the road for part of the journey.
      The surface of the road is tarmac and has road markings.
      The dropped kerb leading up to the main hospital entrance has tactile paving and a slight upwards slope.
      There are bollards after the dropped kerb.
      Turn right then left after the dropped kerb and make your way up the slight slope leading up to the main hospital entrance.
  • By Train View
    • The nearest train stations are West Ham and Stratford.
      Stratford is a major interchange with the underground, overground and DLR networks.
      There is also a bus station. Service 276 from here connects with the hospital.
      The nearest DLR (Docklands Light Railway) stations are Prince Regent, Canning Town and West Ham.
      There is step-free access from train to street at all DLR stations.
  • By Underground View
    • The nearest underground station is Plaistow on the District and Hammersmith and City lines.
      There is no step-free access from platform to street at this station.
      Other nearby stations which do have step-free access include West Ham (which also serves the Jubilee Line, national rail and DLR) and Canning Town.
      Canning Town station serves the Jubilee Line and DLR and also has a bus station.
  • Useful Links View

Getting Help and Assistance (Newham University Hospital)

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor of the main hospital building, in Zone 1.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0207 363 9292.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are not volunteers available for help and assistance at the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, walking frames, mobile hoists, hoist slings, adjustable beds and crutches.
  • To obtain mobility aids please contact the main reception desk in Zone 1 of St Andrews Wing.
  • There is a Safe Place at this hospital which is located on the first floor of the main hospital building, in Zone 1 or the third floor of the Gateway Surgical Centre.
  • To view the Safe Place Accessibility Guide please click here.
  • Wheelchairs are available from the porter service.
    Please ask at the main reception or in any department.
    Other mobility aids may be provided by wards or clinics.
  • Additional hospital services link (new tab) - click here.
  • Comments View
    • The Bilingual Health Advocacy and Interpreting Service (BHAIS) provides a dedicated service to patients, relatives and carers who do not speak English as a first language, who use sign language or who have learning disabilities.
    • Please visit the main reception and ask for the Bilingual Health Advocacy and Interpreting Service for further details.
    • There are cash machines along the ground floor main corridor in Zone 2 and Zone 10.
    • There is a public telephone at Zones 2, 8 and 12 on the ground floor main corridor.
    • There is also a public telephone and mini-cab freephone just inside the Urgent Care and Emergency Department entrance.

Getting To (The Gateway Surgical Clinics)

  • The Gateway Surgical Clinics is/are located on the ground floor of the Gateway Surgical Centre.
  • Access to the Gateway Surgical Clinics is via the main entrance.
  • Enter via the Gateway Surgical centre main entrance proceed past the reception and turn right. Follow the corridor straight to the clinics.
  • There is step free access to the Gateway Surgical Clinics.
  • The Gateway Surgical Clinics is approximately 45m from the main entrance.
  • Wayfinding signage is provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Gateway Surgical Centre Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the Gateway Surgical Centre building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There are bollards outside this entrance.
    • The minimum width between the bollards/wall is 217cm.
    • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 110cm (3ft 7in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 94cm (3ft 1in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 107cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 145cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located on the approach to the entrance.
    • The ramp/slope gradient is steep.
  • Comments View
    • To the right of the entrance there is an intercom for the Newham Renal Unit which is used from 8pm until midnight.
    • The height of the intercom is 101cm.

Outside Access (Clinics Entrance)

  • This information is for the entrance located past reception and to the right.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 172cm (5ft 8in).

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • Wayfinding signage is available.
  • Some pictorial signage is available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • The lighting levels are varied.

Waiting Room / Area (Fracture Clinic)

  • There is a waiting room / area.
  • The waiting room / area is approximately 10m from the Gateway Surgical Clinic entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is carpet.
  • There is a space for a wheelchair user to wait within the seating area.
  • All chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Consultation / Treatment Room (Plaster Room)

  • There is / are 15 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Plaster Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is available.
  • The hoist is electric.
  • A sling is available.
  • The sling is attached by hook and loop.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are bright.

Consultation / Treatment Room (X-ray)

  • The name / number of the room surveyed was; X-ray.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are no chairs with armrests available.
  • Lighting levels are medium.

Consultation / Treatment Room (Treatment Room)

  • There is / are 15 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Treatment Room 2.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is available.
  • A sling is available.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are no chairs with armrests available.
  • All tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are bright.

Standard Changing Room

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) surveyed is/are located between treatment rooms A and B.
  • The standard changing room(s) is/are approximately 15m (16yd 1ft) from the clinic entrance.
  • The standard changing room(s) is/are approximately 28m (30yd 1ft) from the reception desk.
  • There is level access to the standard changing room(s).

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile, Braille and pictorial signage on or near the toilet door.
    • This accessible toilet is located to the right as you enter.
    • This accessible toilet is approximately 2m (2yd 7in) from the The Gateway Surgical Clinics entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards and outwards.
    • The door is locked by a lever twist.
    • The door is heavy.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 188cm x 235cm (6ft 2in x 7ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 116cm (3ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 120cm (3ft 11in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)