Skip to main content

GP Co-operative

Newham University Hospital, Glen Road, Plaistow, London, E13 8SL

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

COVID-19 Information (Barts Health NHS Trust)

Getting To The Hospital

  • By Road View
    • The main hospital building and the West Wing are on Glen Road, Plaistow. The Gateway Surgical Centre is on Cherry Tree Way, at the end of Glen Road. Glen Road is off the A112 Prince Regent Lane, which connects Stratford to the north and the A13 Newham Way to the south of the hospital.
    • The main pay and display car park with Blue Badge bays is to the east of the hospital, close to the main entrance and St Andrew's Wing. There are also a small number of Blue Badge bays to the west of the hospital, near the West Entrance and the Urgent Care Centre and Emergency Department. The Gateway Surgical Centre has its own pay and display car park with Blue Badge bays.
  • By Bus View
    • Buses 276 and 376 travel along Glen Road and have stops close to the west entrance and the main entrance. Bus 276 also stops at the Gateway Surgical Centre. Buses 147, 262, 300 and 473 stop on Prince Regent Lane, close to Glen Road. The nearest stops are outside the Newham Sixth Form College. This is about 250m from the West Entrance to the hospital. All London buses have an automatic ramp and a dedicated space for wheelchair users.
  • By Train View
    • The nearest train stations are West Ham and Stratford. Stratford is a major interchange with the underground, overground and DLR networks. There is also a bus station. Service 276 from here connects with the hospital. The nearest DLR (Docklands Light Railway) stations are Prince Regent, Canning Town and West Ham. There is step-free access from train to street at all DLR stations.
  • By Underground View
    • The nearest underground station is Plaistow on the District and Hammersmith and City lines. There is no step-free access from platform to street at this station. Other nearby stations which do have step-free access include West Ham (which also serves the Jubilee Line, national rail and DLR) and Canning Town. Canning Town station serves the Jubilee Line and DLR and also has a bus station.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor, in Zone 1 of St Andrew's Wing.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0207 363 9292.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers do receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • Volunteers can be found at the West Entrance reception desk.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs, walking frames, mobile hoists, hoist slings, adjustable beds and crutches.
  • Wheelchairs are available from the portering service. Please ask at one of the receptions or in any department. Other mobility aids may be provided by wards or clinics.
  • Additional hospital services link (new tab) - click here.

Parking (West Entrance Blue Badge Parking and Drop Off Point)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located near to the West Entrance and the Emergency Department.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 5 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 380cm x 620cm (12ft 6in x 20ft 4in).
  • The nearest Blue Badge bay is 37m (40yd 1ft) from the West Entrance.
  • The furthest Blue Badge bay is 45m (49yd 8in) from the West Entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is a designated drop off point.
    • The drop off point is located to the right of the Urgent Care Centre and Emergency Department.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.
  • Comments View
    • There is no standard public parking on this side of the building.

Parking (Main Visitor Car Park - East Car Park)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located in front of the hospital main entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 487cm x 480cm (15ft 12in x 15ft 9in).
  • The nearest Blue Badge bay is 35m (38yd 10in) from the hospital main entrance.
  • The furthest Blue Badge bay is 55m (60yd 5in) from the hospital main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is a designated drop off point.
    • The drop off point is located just before the canopy leading to the main entrance.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.
  • Comments View
    • There is a machine to give change for parking just inside the main entrance.

Getting To (The GP Co-operative)

  • The GP Co-operative is/are located at the west end of the hospital main building.
  • Access to the GP Co-operative is via the Urgent Care Centre and Emergency Department Entrance or the GP Co-Operative entrance.
  • During the day, the centre is reached from within the Urgent Care Centre and Emergency Department. From the Urgent Care Centre and Emergency Department Entrance, patients report to the Urgent Care Urgent Care Centre and Emergency Department reception. Staff will then direct patients directly to the GP Co-operative entrance opposite the reception. After this doorway, the entrance to the GP Co-operative is on the right. Out of hours patients who contact the GP service by telephone may be asked to attend the centre, using the direct entrance. This is located to the right of the Urgent Care Centre and Emergency Department Entrance and opens directly into the GP Co-operative waiting room.
  • There is step free access to the GP Co-operative.
  • The GP Co-operative is approximately 15m from the Urgent Care Centre and Emergency Department entrance.
  • Wayfinding signage is provided.

Outside Access (Urgent Care and Emergency Department)

  • Entrance Details View
    • This information is for the entrance located at the west end of the building, to the right of the West Entrance.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 182cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 182cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is easy.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
  • Comments View
    • This entrance is open 24 hours for access to the emergency services only.

Reception (Urgent Care Centre and Emergency Department Reception)

  • The desk/counter is 10m (10yd 2ft) from the Urgent Care Centre and Emergency Department entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • There is sufficient space to write or sign documents on the desk/counter.
  • Comments View
    • Although the end service point has a sign for a hearing loop, staff were not aware of any equipment.
    • Portable buzzers are available on request to let patients know when they are being called for an assessment.

Opening Times (GP Co-operative)

  • This service is open 24 hours.
  • Comments View
    • This centre is open 18:00-09:00 to provide emergency access to a GP consultation.
    • At other times it is used to provide assessment of less urgent cases attending the Urgent Care and Emergency Department.

Outside Access (GP Co-operative External Entrance)

  • Entrance Details View
    • This information is for the entrance located at the west end of the building, to the right of the Urgent Care and Emergency Department entrance.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is an intercom but it is not at a convenient height for wheelchair users to gain access.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are single width.
    • The width of the door opening is 89cm.
  • Comments View
    • This entrance gives direct access to the GP Co-operative reception and waiting area for out of hours services.
    • During the daytime, when the service works as part of the Urgent Care Centre, patients must first visit the main reception in the Urgent Care Centre and Emergency Department before being referred to the GP Co-operative.

Outside Access (Internal Entrance - GP Co-Operative)

  • This information is for the entrance located in the Urgent Care Centre and Emergency Department foyer.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is / are single (with an unlocked extension leaf).
  • The width of the door opening is 135cm (4ft 5in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically (away from you).
    • The door(s) is / are double.
    • The width of the door opening is 157cm (5ft 2in).
  • Comments View
    • There is a push button to exit.

Reception

  • The desk/counter is 7m (7yd 1ft) from the GP Co-Operative entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • There is sufficient space to write or sign documents on the desk/counter.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • The lighting levels are medium.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 2m from the GP Co-operative entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • All chairs are permanently fixed.
  • Some chairs with armrests are available.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Consultation / Treatment Room (GP Room 2)

  • There is / are 5 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; GP Room 2.
  • The consultation / treatment room is approximately 10m from the GP Co-operative entrance.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is not adjustable.
  • A hoist can be brought in from another department.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are no chairs with armrests available.
  • All tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.
  • Comments View
    • The nearest accessible toilet is located in the Urgent Care Centre and Emergency Department foyer.

Standard Toilet(s) (Waiting Room)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located to the left as you enter the GP Co-operative internal entrance.
    • The shared toilet(s) is/are approximately 2m (2yd 7in) from the GP Co-operative internal entrance.
    • Inside the venue, there is level access to the shared toilet(s).
    • Lighting levels are medium.
  • Comments View
    • The nearest baby change facilities are in the Urgent Care Centre and Emergency Department foyer.

Related Access Guides