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West Wing Centre

Newham University Hospital, Glen Road, Plaistow, London, E13 8SL

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Access Guide

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Getting To The Hospital

  • By Road View
    • The main hospital building and the West Wing are on Glen Road, Plaistow. The Gateway Surgical Centre is on Cherry Tree Way, at the end of Glen Road. Glen Road is off the A112 Prince Regent Lane, which connects Stratford to the north and the A13 Newham Way to the south of the hospital.
    • The main pay and display car park with Blue Badge bays is to the east of the hospital, close to the main entrance and St Andrew's Wing. There are also a small number of Blue Badge bays to the west of the hospital, near the West Entrance and the Urgent Care Centre and Emergency Department. The Gateway Surgical Centre has its own pay and display car park with Blue Badge bays.
  • By Bus View
    • Buses 276 and 376 travel along Glen Road and have stops close to the west entrance and the main entrance. Bus 276 also stops at the Gateway Surgical Centre. Buses 147, 262, 300 and 473 stop on Prince Regent Lane, close to Glen Road. The nearest stops are outside the Newham Sixth Form College. This is about 250m from the West Entrance to the hospital. All London buses have an automatic ramp and a dedicated space for wheelchair users.
  • By Train View
    • The nearest train stations are West Ham and Stratford. Stratford is a major interchange with the underground, overground and DLR networks. There is also a bus station. Service 276 from here connects with the hospital. The nearest DLR (Docklands Light Railway) stations are Prince Regent, Canning Town and West Ham. There is step-free access from train to street at all DLR stations.
  • By Underground View
    • The nearest underground station is Plaistow on the District and Hammersmith and City lines. There is no step-free access from platform to street at this station. Other nearby stations which do have step-free access include West Ham (which also serves the Jubilee Line, national rail and DLR) and Canning Town. Canning Town station serves the Jubilee Line and DLR and also has a bus station.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor, in Zone 1 of St Andrew's Wing.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0207 363 9292.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers do receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • Volunteers can be found at the West Entrance reception desk.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs, walking frames, mobile hoists, hoist slings, adjustable beds and crutches.
  • Wheelchairs are available from the portering service. Please ask at one of the receptions or in any department. Other mobility aids may be provided by wards or clinics.
  • Additional hospital services link (new tab) - click here.

Parking (West Entrance Blue Badge Parking and Drop Off Point)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located near to the West Entrance and the Emergency Department.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 5 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 380cm x 620cm (12ft 6in x 20ft 4in).
  • The nearest Blue Badge bay is 37m (40yd 1ft) from the West Entrance.
  • The furthest Blue Badge bay is 45m (49yd 8in) from the West Entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
  • There is a designated drop off point.
  • The drop off point is located to the right of the Urgent Care Centre and Emergency Department.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.
  • Comments View
    • There is no standard public parking on this side of the building.

Parking (Main Visitor Car Park - East Car Park)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located in front of the hospital main entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 487cm x 480cm (15ft 12in x 15ft 9in).
  • The nearest Blue Badge bay is 35m (38yd 10in) from the hospital main entrance.
  • The furthest Blue Badge bay is 55m (60yd 5in) from the hospital main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
  • There is a designated drop off point.
  • The drop off point is located just before the canopy leading to the main entrance.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.
  • Comments View
    • There is a machine to give change for parking just inside the main entrance.

Getting To (The West Wing Centre from the West Car Park Drop-off Poin)

  • The West Wing Centre is/are located off Glen Road, at the junction of the access road leading to the west car park.
  • Access to the West Wing Centre is via the west car park and drop-off point.
  • The west car park and drop-off point are near the West Entrance to the main hospital building and the Urgent Care Centre and Emergency Department entrance. From the drop-off point, follow the footpath away from the building and around the corner to the left. Go along the path - there is a narrow section where it passes to the right of a spiral staircase. Continue ahead then to the right towards the ramp alongside the building. At the top of the ramp, the entrance to the building is immediately to the left.
  • There is ramped/sloped access to the West Wing Centre.
  • The West Wing Centre is approximately 75m from the west car park drop-off point.
  • Wayfinding signage is not provided.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Outside Access (West Wing Centre)

  • Entrance Details View
    • This information is for the entrance located at the corner of the building, facing Glen Road.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 125cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 118cm.
  • Ramp/Slope Details View
    • The ramp/slope is located to the left of the entrance, from the west entrance drop off point and to the right of the entrance, off Glen Road.
    • The ramp/slope gradient is easy.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up.
    • The ramp/slope bypasses bypass the step(s).
  • Step Details View
    • The step(s) is/are located at the corner of the building.
    • There is/are 13 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) is/are deep (18cm+).
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
  • Comments View
    • The ramp leading from the west car park is 100cm at its narrowest point.
    • There are areas of uneven paving on this route.
    • The ramp from Glen Road is over 150cm wide.
    • This a long ramp (over 15m) - there is a level resting place halfway up.

Reception

  • The desk/counter is 3m (3yd 10in) from the West Wing Centre entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • There is sufficient space to write or sign documents on the desk/counter.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is not available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • The lighting levels are varied.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 2m from the West Wing Centre entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • All chairs are permanently fixed.
  • Some chairs with armrests are available.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Consultation / Treatment Room (Gynaecology)

  • There is / are 6 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Room 6.
  • The consultation / treatment room is approximately 15m from the West Wing Centre entrance.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 78cm (2ft 7in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are some chairs with armrests available.
  • All tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are bright.

Consultation / Treatment Room (Dieticians' Clinic)

  • There is / are 2 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; 1.
  • The consultation / treatment room is approximately 20m from the West Wing Centre entrance.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 78cm (2ft 7in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are some chairs with armrests available.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Comments View
    • This room has a weighing platform so that patients can be weighed whilst in their wheelchair (photograph 3).

Accessible Toilet (West Wing Centre Waiting Area)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is located to the left of the waiting area from the West Wing Centre entrance.
    • This accessible toilet is approximately 7m (7yd 1ft) from the West Wing Centre entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The door is heavy.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 120cm x 190cm (3ft 11in x 6ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 68cm (2ft 3in).
    • The lateral transfer space was obstructed at the time of the survey.
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and clinical waste disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 115cm (3ft 9in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 112cm (3ft 8in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There are alternative accessible toilets off the foyer of the Urgent Care Centre and Emergency Department and at Zone 1 on the ground floor of the main hospital building.

Standard Toilet(s)

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