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Maggie's Centre

St Bartholomew's Hospital, West Smithfield, London, EC1A 7BE

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Access Guide

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Introduction

  • Services / facilities within the building include professional help and advice on cancer issues.

Getting To The Hospital

  • By Road View
    • The hospital and the Henry VIII Entrance are located on West Smithfield. From the A1 as you head south towards Central London you will pass Barbican Tube Station and turn right into Long Lane and after a short distance you see Smithfields Market on your right. You will need to turn left into West Smithfield as you pass the market. The hospital will be on your left.
    • There are 8 on-street Blue Badge parking bays available and a limited number of standard on-street parking bays directly outside the Henry VIII Entrance on West Smithfield. There is a City of London car park a short distance away with a limited number of parking bays.
  • By Bus View
    • Bus routes 46 Lancaster Gate and 56 Whipps Cross travel along West Smithfield and into Giltspur Street with several stops around the hospital perimeter. Other routes stop nearby along the A40. All London buses are accessible to wheelchair users via motorised boarding ramp and have a designated area for wheelchair users.
  • By Train View
    • The nearest national rail station is City Thameslink with direct trains to Brighton, Central London, London St Pancras International, Luton Airport, Gatwick Airport and Bedford. There are staff to assist with manual boarding ramps between the train and the platform at this station. There is level access between the platforms and the street. Bus services connect with this station and there is also a taxi rank.
  • By Underground View
    • The nearest underground station with step free access is Farringdon, which is on the Circle, Metropolitan, Hammersmith & City and Elizabeth lines. There is step-free access from platform to street at this station with ramps available on request to access the trains from the platform. The station is about a 10 minute walk from the hospital. The nearest underground stations with no step-free access is St Paul's on the District Line,or Barbican on the Circle, Metropolitan, Hammersmith & City and Elizabeth lines.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor of the Kenton and Lucas Wing.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3594 2040.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers do receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • Volunteers can be found in the main reception area of the King George V Wing.
  • Hospital staff and volunteers receive deaf awareness training.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, tri wheel walkers, walking frames, walking sticks, mobile hoists, hoist slings, adjustable beds and crutches.
  • To obtain mobility aids please contact reception.

Hospital Parking (Hospital Parking And Patient Drop Off Point)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located at the rear of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 5 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 500cm x 600cm (16ft 5in x 19ft 8in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in the Blue Badge zone.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are not parking charges for the hospital car park.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 5 hours (no return within 3 hours) only.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 28m (30yd 1ft) from the Patient Transport entrance.

Public Parking (West Smithfield)

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on West Smithfield.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 220cm x 500cm.
    • There are not parking charges for the on street Blue Badge parking bay(s).
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 6 hours only.
  • On Street Standard Parking View
    • Standard on street parking is available.
  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on West Smithfield.
    • The name of the car park is West Smithfield Car Park.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Additional Public Parking Information View
  • Comments View
    • There are 8 Blue Badge parking bays available.
    • Smithfield car park is available in West Smithfield operated by the City Of London.
    • Please see the link above for details.

Opening Times

  • Monday 09:00 - 17:30.
  • Tuesday 09:00 - 17:30.
  • Wednesday 09:00 - 17:30.
  • Thursday 09:00 - 17:30.
  • Friday 09:00 - 17:30.
  • Saturday Closed.
  • Sunday Closed.

Getting To (Maggie's Centre)

  • Maggie's Centre is/are located next to the North Wing and opposite the East Wing.
  • Access to Maggie's Centre is via the Henry VIII Entrance.
  • Enter the hospital site via the Henry VIII Gate Entrance and follow the path towards the Square directly ahead, passing by the church of St Bartholomew’s.
    Just as you approach an archway ahead you will need to turn left.
    You will see the Kenton and Lucas building ahead as you continue ahead passing the North Wing to your right.
    As you approach the Kenton and Lucas building ahead you will pass the rear entrance to Maggie’s Centre on your right. This entrance is a stepped entrance with a single door, pull to open and heavy and one step to navigate on the approach.
    You will need to turn right as you reach the Kenton and Lucas building with Maggie’s Centre to your right.
    You will continue ahead with the East Wing ahead and Maggie’s Centre to the right.
    You will now need to turn right with the East Wing to the left and you will approach the main entrance to Maggie’s Centre on the right with the West Wing ahead.
    The entrance into Maggie’s Centre is a single door you pull to open and heavy and has slight slope as you approach the entrance.
  • There is ramped/sloped access to Maggie's Centre.
  • Maggie's Centre is approximately 45m from the Henry VIII Entrance.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.

Outside Access (Henry VIII Entrance)

  • Entrance Details View
    • This information is for the entrance located on West Smithfield.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The main door(s) open(s) both ways.
    • The door(s) is/are heavy.
    • The width of the door opening is 172cm.
  • Comments View
    • One side of the gate is usually kept locked. It had been briefly opened at the time of our survey for building vehicles to pass.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building opposite the East wing and next to the North Wing.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 102cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 102cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Outside Access (Rear Entrance)

  • Entrance Details View
    • This information is for the entrance located at the rear of the venue and next to the Kenton & Lucas Building.
    • The entrance area/door is not clearly signed.
    • There is stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 102cm.
  • Step Details View
    • The step(s) is/are located in front of the entrance.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) is/are deep (18cm+).
    • There is not a/are not handrail(s) at the step(s).

Getting Around

  • Access View
    • There is step free access throughout the building via lift(s).
  • Circulation View
    • There are not doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is vinyl, tiles and laminate.
    • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails are not provided in corridors.
    • Seating is not provided in corridors.
    • There is good colour contrast between the walls and floor in the majority of corridors.
    • The lighting levels are varied.
  • Signage and Wayfinding View
    • Wayfinding signage is not provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • The wayfinding signage does not include pictograms.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Other Floors

  • Stairs View
    • Signs indicating the location of the stairs are not clearly visible from the entrance.
    • The floors which are accessible by stairs are G, 1, 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are not provided on landings.
    • The lighting levels are good.

Lift

  • There is a lift for public use.
  • The lift is located at the far left of the building as you enter from the main entrance opposite the stairs and next to the rear entrance.
  • Signs indicating the location of this lift are not clearly visible from the entrance.
  • The lift is approximately 16m (17yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are LG, G, 1, 2.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 100cm.
  • The dimensions of the lift are 167cm x 210cm.
  • There are separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • This accessible toilet is located on the first floor opposite the stairs and to the left as you exit the lift.
    • This accessible toilet is approximately 4m (4yd 1ft) from the lift.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The door is heavy.
    • The width of the accessible toilet door is 94cm (3ft 1in).
    • The dimensions of the accessible toilet are 170cm x 230cm (5ft 7in x 7ft 7in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 105cm (3ft 5in).
    • The lateral transfer space was obstructed at the time of the survey.
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are waste paper pedal bin disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 75cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • There is a poor colour contrast between the dropdown rail(s) and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)