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Poplar Ward

Whipps Cross University Hospital, Whipps Cross Road, Leytonstone, London, E11 1NR

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Access Guide

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COVID-19 Information (Barts Health NHS Trust)

Getting To The Hospital

  • By Road View
    • Whipps Cross University Hospital is located in Leytonstone in the East End of London. The main entrance to the hospital is on Whipps Cross Road (the A114) between the Whipps Cross roundabout and the Green Man roundabout. This is the best entrance for car parks 1 and 2. There is also an entrance off James Lane which is the best entrance for car parks 3 and 4.
    • The hospital has 4 main car parks: - Car Park 1 for Hospital Main Entrance, Main Building, Chest Clinic and MRI - Car Park 2 for Hospital Main Entrance, Main Building, Eye Treatment Centre and Plane Tree Centre - Car Park 3 for Maternity, Antenatal, and Outpatients - Car Park 4 for the Emergency and Urgent Care Centre (A&E) department. There are Blue Badge bays in all car parks and additional ones near Outpatients. There are also short stay drop-off/ pick-up only points near to A&E, Maternity and the Byron unit.
  • By Bus View
    • Buses W12, W15, W19, 357 stop within the hospital grounds. There are stops near the Hospital Main Entrance and also near Outpatients/ Maternity. Buses 257, 56, and 230 also stop near the hospital grounds at the Whipps Cross roundabout (around 200m to the Hospital Main Entrance.).
  • By Train View
    • Wood Street or Walthamstow Central stations are the nearest rail stations. Wood Street and Walthamstow Central are on the Great Anglia Train line from Liverpool Street to Chingford. From Wood Street station, take the bus 230 from Stop: D towards Wood Green Station. From Walthamstow Central, take the bus W19 from Stop: B in the Bus Station towards Ilford.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located off the main corridor in the Red Zone, between junctions 4 and 5.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 8535 6438.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the Hospital Main Entrance Reception and in the Outpatients Building.
  • Hospital staff do receive disability awareness / equality training.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact Hospital Main Building Reception.
  • The hospital volunteers operate a buggy service to drive patients with mobility difficulties between the Hospital Main Building, Outpatients and other buildings in the hospital site. The buggy can carry patients and their folded wheelchair or other mobility aids. Staff at any department or reception can contact the volunteer service. Porters can also be called to assist patients who are unable to transfer out of their own wheelchair or who require a hospital wheelchair.

Parking (Outpatients Blue Badge Bays)

Getting To (Poplar Ward)

  • Poplar Ward is/are located on the first floor of the Outpatients building.
  • Access to Poplar Ward is via the Outpatients entrance.
  • From the Outpatients entrance, cross the entrance foyer, following the blue path in the flooring. Pass the reception desk on the right. Go through the double doors on the far side then turn right through the next set of doors. There is a volunteers' help point in this area and in the same location on the first floor. The lift and stairs are on the right. Take the lift to the first floor then turn right as you exit the lift. Go ahead along this corridor, past Theatres 5-8, then Rowan Ward and Primrose Ward. Poplar Ward is at the end of the corridor on the left.
  • There is step free access, via lift, to Poplar Ward.
  • Poplar Ward is approximately 90m from the lift.
  • Wayfinding signage is provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Outpatients Entrance)

Other Floors

Lift

Ward (Primrose Ward)

  • Ward Information View
    • This is a/an Inpatient surgical ward ward.
    • This is a shared ward.
    • There is/are 4 bay(s) available.
    • There is/are 3 side room(s) available.
    • There is/are 29 bed(s) on this ward in total.
  • Ward Access View
    • There is a/are door(s) leading into the ward.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 178cm (5ft 10in).
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 96cm (3ft 2in).
    • There is a door release button when exiting.
    • The height of the door release button is 94cm (3ft 1in).
    • There is level access throughout the ward.
    • There is clear signage on the ward.
    • The type of flooring is vinyl/laminate.
    • There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • Reception/Nurses' Station View
    • The height of the Nurses' Station desk is 110cm.
    • There is a lowered section.
    • The height of the lowered section of the desk is 74cm.
    • There is not a hearing assistance system available at the desk.
  • Relatives' Room View
    • There is not a relatives' room for the ward.
  • Ward Features and Patient Facilities View
    • A hearing assistance system is not available on the ward.
    • The ward does not play background music.
    • There is a chair with armrests on both sides.
    • A mobile hoist is available on the ward.
  • Visitor Facilities View
    • There are no accessible toilet facilities on the ward for visitors.
    • Accessible toilet facilities for visitors are located ground floor of the Outpatients building, off the entrance foyer.
    • There are standard toilet facilities on the ward for visitors.
    • Standard toilet facilities for visitors are located Off corridor.
  • Visiting Times View
    • Visiting times are 2.30-7.00.

Room / Area (Quiet Room)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Quiet Room.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 164cm (5ft 5in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • A hoist can be brought in from another department.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • The room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the room / area.
  • Lighting levels are medium.

Washroom (Outside Bay 2)

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is/are 5 washroom(s) of this type in the ward.
    • The washroom surveyed is located opposite Bay 2.
    • The washroom surveyed is approximately 15m from the ward entrance.
    • There is step free access to the washroom surveyed once inside the ward.
    • This washroom is shared.
    • There is pictorial and written or text signage on or near the washroom door.
    • The washroom door(s) open(s) inwards.
    • The door(s) is/are locked by a twist lock.
    • The door(s) is/are light to open.
    • The width of the door opening is 86cm (2ft 10in).
    • The dimensions of the washroom are 275cm x 195cm (9ft x 6ft 5in).
    • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • There is not a flashing fire alarm beacon within the washroom.
    • There is a/are coat hook(s) 160cm from the floor.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 84cm.
    • As you face the wash basin the wall-mounted grab rails are on the right.
    • The tap type is lever. It is not a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 130cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The height of the towel dispenser is 120cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • The toilet has a lid obstructing the back rest/cistern/wall.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 190cm.
    • There is a flush, however it is not on the transfer side.
    • There is a dropdown rail on the transfer side.
    • There are no wall-mounted grab rails for the toilet.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 66cm.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower head is hand held.
    • The shower control type is lever.
    • There is a flip-down/tip-up seat for the shower.
    • The height of the flip-down/tip-up or fixed seat is 46cm (1ft 6in).
    • There are wall-mounted grab rails available for the shower.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is poor.
    • The colour contrast between the internal washroom door and wall is poor.
    • The colour contrast between the dropdown rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The colour contrast between the shower wall-mounted grab rails and wall is fair.
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are medium.
  • Comments View
    • A wheeled shower chair is available as an alternative to the flip down seat.
    • Each of the 4 bays has a similar facility.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) within this venue designated for public use.
  • Comments View
    • The nearest accessible toilets for visitors are on the ground floor of the Outpatients building, off the entrance foyer.

Standard Toilet(s)

Related Access Guides