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Retreat - Prayer Room, Chapel and Quiet Area

Whipps Cross University Hospital, Whipps Cross Road, Leytonstone, London, E11 1NR

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Access Guide

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Getting To The Hospital

  • By Road View
    • Whipps Cross University Hospital is located in Leytonstone in the East End of London. The main entrance to the hospital is on Whipps Cross Road (the A114) between the Whipps Cross roundabout and the Green Man roundabout. This is the best entrance for car parks 1 and 2. There is also an entrance off James Lane which is the best entrance for car parks 3 and 4.
    • The hospital has 4 main car parks: - Car Park 1 for Hospital Main Entrance, Main Building, Chest Clinic and MRI - Car Park 2 for Hospital Main Entrance, Main Building, Eye Treatment Centre and Plane Tree Centre - Car Park 3 for Maternity, Antenatal, and Outpatients - Car Park 4 for the Emergency and Urgent Care Centre (A&E) department. There are Blue Badge bays in all car parks and additional ones near Outpatients. There are also short stay drop-off/ pick-up only points near to A&E, Maternity and the Byron unit.
  • By Bus View
    • Buses W12, W15, W19, 357 stop within the hospital grounds. There are stops near the Hospital Main Entrance and also near Outpatients/ Maternity. Buses 257, 56, and 230 also stop near the hospital grounds at the Whipps Cross roundabout (around 200m to the Hospital Main Entrance.).
  • By Train View
    • Wood Street or Walthamstow Central stations are the nearest rail stations. Wood Street and Walthamstow Central are on the Great Anglia Train line from Liverpool Street to Chingford. From Wood Street station, take the bus 230 from Stop: D towards Wood Green Station. From Walthamstow Central, take the bus W19 from Stop: B in the Bus Station towards Ilford.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located off the main corridor in the Red Zone, between junctions 4 and 5.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 8535 6438.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the Hospital Main Entrance Reception and in the Outpatients Building.
  • Hospital staff do receive disability awareness / equality training.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact Hospital Main Building Reception.
  • The hospital volunteers operate a buggy service to drive patients with mobility difficulties between the Hospital Main Building, Outpatients and other buildings in the hospital site. The buggy can carry patients and their folded wheelchair or other mobility aids. Staff at any department or reception can contact the volunteer service. Porters can also be called to assist patients who are unable to transfer out of their own wheelchair or who require a hospital wheelchair.

Hospital Parking (Car Park 1 - Hospital Main Entrance)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in front of the main entrance and on the opposite side of Hospital Road, next to the site boundary.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 9 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 480cm (11ft 10in x 15ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the main entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located in the centre of the car park and off Hospital Road.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 10m (10yd 2ft) from the main entrance.
  • Comments View
    • 5 of the Blue Badge bays are off the drive leading to the Hospital Main Entrance, not in the main parking area.
    • The other 4 Blue Badge Bays are in the parking area alongside Hospital Road, opposite the Chest Clinic.
    • Parking for Blue Badge holders is only free in designated bays.
    • Parking can be paid in coins or also by phone (020 3046 0010) or using the RingGo app, location 1165 for car parks 1 and 2.
    • At the time of our visit (June 2017) the payment machines had not been updated to take the new £1 coin.
    • From the main parking area there is a kerb followed by 5 deep, marked steps directly in front of the Hospital Main Entrance.
    • The steps have handrails on both sides.
    • These steps can be bypassed by leaving the car park via the vehicle entrance and using the driveway past the Blue Badge bays to the Hospital Main Entrance.
    • Patients can be dropped off or collected in front of the main entrance.
    • Drivers must remain with their vehicle at all times in this area.

Hospital Parking (Car Park 2)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located off Hospital Road, opposite the Chest Clinic.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 368cm x 480cm (12ft 1in x 15ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are not clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located throughout the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are level changes with no dropped kerbs.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is not clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 75m (82yd 1in) from the Hospital Main Entrance.
  • Comments View
    • Parking for Blue Badge holders is only free in designated bays.
    • Parking can also be paid by phone (020 3046 0010) or using the RingGo app, location 1165 for car parks 1 and 2.
    • At the time of our visit (June 2017) the payment machines had not been updated to take the new £1 coin.

Getting To (The Retreat - Accessible Route)

  • The Retreat - Prayer Room, Chapel and Quiet Area is/are located on the first floor of the main building, in the Red Zone.
  • Access to The Retreat is via the Hospital Main Entrance.
  • From the Hospital Main Entrance, turn right past the main reception (Junction 1 - Orange Zone) then follow the main corridor. There are accessible toilets near junctions 2 and 3. Continue ahead past Lift D to Lift C at Junction 3. Take Lift C to the first floor. From the lift, turn right and go through the double doors onto the open air walkway. Head towards the tower and the double doors at the end of the walkway. The entrance to The Retreat corridor is ahead.
  • There is step free access, via lift, to The Retreat.
  • The Retreat is approximately 100m from the Hospital Main Entrance.
  • There is a/are manual, heavy, double door(s) between the main entrance and the department/service.
  • Wayfinding signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Comments View
    • The signage directs people to the stairs to The Retreat, at Junction 5 - Red Zone.
    • The stairs arrive at the other end of The Retreat corridor.
    • The Retreat is not generally staffed.
    • Please contact the Chaplaincy service by telephone in the first instance.

Opening Times (Hospital Main Entrance)

  • Monday 06:00 - 22:00.
  • Tuesday 06:00 - 22:00.
  • Wednesday 06:00 - 22:00.
  • Thursday 06:00 - 22:00.
  • Friday 06:00 - 22:00.
  • Saturday 06:00 - 22:00.
  • Sunday 06:00 - 22:00.

Reception (Hospital Main Reception)

  • The desk/counter is 3m (3yd 10in) from the Hospital Main Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • There is sufficient space to write or sign documents on the desk/counter.
  • Comments View
    • The reception desk is open the same times as the main entrance, 06:00 - 22:00.

Lift (Lift C - Junction 3 - Orange Zone)

  • There is a lift for public use.
  • The lift is located on the right hand side of the corridor, at Junction 3.
  • Signs indicating the location of this lift are not clearly visible from the entrance.
  • The lift is approximately 50m (54yd 2ft) from the Hospital Main Entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G,1,2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 132cm (4ft 4in).
  • The dimensions of the lift are 170cm x 240cm (5ft 7in x 7ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are not within 90cm - 120cm from the floor.
  • The controls are between 132cm and 145cm.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Other Floors (Retreat Stairs - Junction 5 - Red Zone)

  • Steps View
    • The floors which are accessible by stairs are G,1.
    • The stairs are located off the main corridor, at Junction 5.
    • The stairs are approximately 100m from the Hospital Main Entrance.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Opening Times (The Retreat)

  • The venue is open 24hrs.

Outside Access (Retreat Accessible Entrance)

  • This information is for the entrance located across the open air walkway to the right on exiting Lift C on the first floor.
  • There is level access into the venue.
  • Level access is via lift.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 162cm (5ft 4in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are single (with an unlocked extension leaf).
    • The door(s) is / are heavy.
    • The width of the door opening is 125cm (4ft 1in).
  • Comments View
    • There is a Wudu (Ablutions) Area to your right between the doors, which has a door width of 68cm.

Outside Access (Retreat Staircase Entrance)

  • This information is for the entrance located at the top of the Junction 5 stairs.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single (with an unlocked extension leaf).
  • The door(s) is / are heavy.
  • The width of the door opening is 125cm (4ft 1in).
  • Comments View
    • The entrance can only be accessed via the stairs from Junction 5.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is not available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • The lighting levels are medium.

Islamic Prayer Area

  • There are prayer mats available here for quiet and peaceful meditation and prayer.
  • There is a Wudu (Ablutions) room 2m after the accessible entrance from the external walkway.

Outside Access (Islamic Prayer Area Entrance)

  • This information is for the entrance located to the left as you enter via the Retreat Accessible Entrance.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 132cm (4ft 4in).
  • Comments View
    • There is a screen to divide the room immediately after the entrance.
    • The gap to enter the male prayer area on the left is 82cm and the female prayer area on the right is only 54cm.

Outside Access (Christian Prayer Area Entrance)

  • This information is for the entrance located at the far end of the corridor on the left from The Retreat Accessible Entrance.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 132cm (4ft 4in).

Christian Prayer Area

  • The Christian prayer area offers an area for quiet personal prayer as well as services.
  • There are chairs with and without armrests and ample for a wheelchair user to manoeuvre.
  • An area to the right has been screened off for smaller groups and meetings.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) within this venue designated for public use.
  • Comments View
    • The nearest accessible toilets are on the ground floor off the main corridor, near junctions 2 and 3 in the Orange Zone.
    • Please see the guide to the main building for details.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are not available.
  • Comments View
    • The nearest standard toilets are on the ground floor off the main corridor, near junction 8 in the Pink Zone.
    • The accessible toilets are also available to all hospital visitors.
    • Please see the guide to the main building for details.

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