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Basingstoke Bus Station

Festival Place Shopping Centre, Basingstoke, Hampshire, RG21 7BE

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Access Guide

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Opening Times

  • Opening times do vary depending on timetabling.


  • The venue is situated within the centre of the town.
  • This venue is situated in Basingstoke.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Basingstoke.


  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Festival Place Shopping Centre.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Enquiries Entrance)

  • Entrance View
    • This information is for the entrance located to the right side of the bus stands.
    • There is step-free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The width of the door opening is 90cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Reception (Enquiries)

  • The desk/counter is 1m (3ft 3in) from the enquiries entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are low to moderate.
  • There is not a hearing assistance system.
  • Comments View
    • The reception area measures 169cm x 186cm.
    • There is a bell for attention on the counter.

Bus Station

  • The station is staffed.
  • There is not an office to obtain help (other than the ticket office).
  • There is a ticket office / travelcentre.
  • The ticket office / travel centre is located opposite stand F.
  • There are 16 stands / bays.
  • Announcements are visual.
  • The bus companies operating within this station are Stagecoach.
  • There is a taxi rank at the station.
  • The taxi rank is located next to stand R.
  • There is not a wheelchair for patrons to borrow.

Bus Station Stand

  • Stand / Bay number(s) 16.
  • The stands which have level access are A-R.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are not Text Relay aware.