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Burger King

Festival Place Shopping Centre, 35 Festival Way, Basingstoke, Hampshire, RG21 7BE

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Access Guide

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Introduction

  • Comments View
    • The venue is located within Festival Place Shopping Centre.
    • For access tot he shopping centre, please refer to the separate guide.

Location

  • The venue is in a pedestrian area.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Basingstoke.

COVID-19 Information

  • There are separate doors for entering and exiting.
  • There is not a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • There is a limited number of people allowed inside.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at tills/counters.
  • Toilets are available.

Opening Times

  • Monday 10:30 - 21:00.
  • Tuesday 10:30 - 21:00.
  • Wednesday 10:30 - 21:00.
  • Thursday 10:30 - 21:00.
  • Friday 10:30 - 21:00.
  • Saturday 10:30 - 22:00.
  • Sunday 10:00 - 21:00.

Parking

  • For parking details please refer to the separate shopping centre guide.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 400cm.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played within the restaurant.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Eating and Drinking

  • The following information is for the restaurant.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks cannot be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 1m (3ft 3in) from the main entrance.
  • The distance between the floor and the lowest table is 75cm (2ft 6in).
  • The distance between the floor and the highest table is 86cm (2ft 10in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is fast food.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
    • The accessible toilet is located at the rear of the venue.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door is light.
    • The dimensions of the accessible toilet are 160cm x 220cm (5ft 3in x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 93cm (3ft 1in).

Standard Toilet(s)

Level Change (Standard Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the rear of the venue.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • A bowl of water cannot be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.