You are on Introduction. Skip to the next section.

Introduction

• Related link Highclere Castle Gift Shop, Courtyard and Tea Rooms.
• Https://www.accessable.co.uk/basingstoke-and-deane-borough-council/access-guides/highclere-castle-gift-shop-courtyard-and-tea-rooms
• Related link Highclere Castle Gardens.
• Https://www.accessable.co.uk/basingstoke-and-deane-borough-council/access-guides/highclere-castle-gardens

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the village.
• This venue is situated in Highclere.
• The venue is not situated on a road which has a steep gradient.
• There is not a bus stop within 150m (164yds) of the venue.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• There are external queuing points.
• The external queuing points are clearly marked/signed.
• There is a member of staff available at the entrance.
• There is hand sanitiser available at the entrance.
• The hand sanitisers are hand held.
• There is a limited number of people allowed inside.
• There is a one-way system throughout.
• The one-way system is clearly marked/signed.
• There is clear signage inside to help with social distancing.
• Toilets are available.

You are on Opening Times. Skip to the next section.

Opening Times

• Opening times for the venue vary according to bookings/events taking place.
• Please click here for information on opening times.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is free for all users.

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• Venue Car Park View
  • The car park is located opposite the visitor reception.
  • The car park type is open air/surface.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are loose chippings.
  • The car park surface is loose chippings.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.
• Comments View
  • There is a designated signposted loose chipping area for 20-25 Blue Badge holders.
  • This area is approximately 100m from the main entrance.

You are on Outside Access (Castle Entrance). Skip to the next section.

Outside Access (Castle Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 79cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 88cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is portable.
  • Please contact a member of staff for use of the portable ramp.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up.
  • The width of the ramp/slope is 87cm (2ft 10in).
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located at the main entrance.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up.

You are on Reception (Visitor Reception). Skip to the next section.

Reception (Visitor Reception)

• The desk is 100m (109yd 1ft) from the castle entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height (77cm - 109cm).
• The desk does not have a low (76cm or lower) section.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music.
• The lighting levels are bright.

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• Comments View
  • There are 3 wheelchairs available to borrow, which need to be booked in advance.
  • There are guides in each room to describe and tell the history of the room.
  • There is a photograph book showing all the rooms on the first floor.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1-2.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • There is a landing.
  • The lighting level is medium.
• Other View
  • The services on the floors which are not accessible are the castle bedrooms.
• Comments View
  • The main staircase is similar with handrails on both sides.

You are on Level Change (Toilet Block). Skip to the next section.

Level Change (Toilet Block)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located to the left as you face the entrance.
• The ramp/slope gradient is slight.

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• Comments View
  • The slope has a surface of loose chippings and wheelchair users may need assistance.

You are on Accessible Toilet (Toilet Block - Baby Changing). Skip to the next section.

Accessible Toilet (Toilet Block - Baby Changing)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is written text and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 117m (127yd 2ft) from the castle main entrance.
  • This accessible toilet is located in a courtyard at the rear of the castle.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is light.
  • The dimensions of the accessible toilet are 152cm x 235cm (4ft 12in x 7ft 9in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 93cm (3ft 1in).
  • There is no dropdown rail for the toilet.
  • There is a flush on the transfer side.
  • The tap type is push.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are waste paper pedal bin disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 84cm (2ft 9in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).

You are on Accessible Toilet (Toilet Block). Skip to the next section.

Accessible Toilet (Toilet Block)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 117m (127yd 2ft) from the castle main entrance.
  • This accessible toilet is located in a courtyard at the rear of the castle.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is light.
  • The dimensions of the accessible toilet are 152cm x 240cm (4ft 12in x 7ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 86cm (2ft 10in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are waste paper pedal bin disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s) (Toilet Block). Skip to the next section.

Standard Toilet(s) (Toilet Block)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located in a courtyard at the rear of the castle.
  • The female and male toilets are approximately 117m (127yd 2ft) from the castle main entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located to the rear of venue near the car park.
• A member of staff trained in BSL skills is not normally on duty.