Access Guide
Introduction
- Services / facilities within the building include John Lewis, Waitrose and two cafes.
- Related link Waitrose.
- Http://www.waitrose.com/bf_home/bf/582.html
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Basingstoke.
COVID-19 Information
- There are external queuing points.
- The external queuing points are clearly marked/signed.
- There are separate doors for entering and exiting.
- There is not a member of staff available at the entrance.
- There is hand sanitiser available at the entrance.
- The hand sanitisers are wall mounted.
- There is a limited number of people allowed inside.
- There is clear signage inside to help with social distancing.
- There are protective clear screens located at tills/counters.
- Toilets are available.
Opening Hours (John Lewis)
Opening Hours (Waitrose)
Parking
- The venue does have its own car park.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
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Venue Car Park
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- The car park is located at second floor level.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 385cm x 600cm (12ft 8in x 19ft 8in).
- The nearest Blue Badge bay is 3m (3yd 10in) from the car park entrance.
- The furthest Blue Badge bay is 31m (33yd 2ft) from the car park entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is concrete.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
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Comments
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- 3 hours free parking is available for Blue Badge holders.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located on Basing View.
- There is ramped/sloped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 225cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
Outside Access (Alternative Entrance)
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Entrance
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- This information is for the entrance located at the side of the building.
- There is ramped/sloped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 234cm.
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Ramp/Slope
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- The ramp/slope is located in front of the office.
- The gradient of the ramp/slope is slight.
Outside Access (Car Park Entrance)
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Entrance
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- This information is for the entrance located on the second floor.
- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 209cm.
Reception (Waitrose Welcome Desk)
- The desk/counter is 10m (10yd 2ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Inside Access (Waitrose)
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a portable loop.
- Staff are trained to use the system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are bright.
Eating and Drinking (Café Bar - Waitrose)
- The following information is for the cafe.
- The cafe/bar is located on the ground floor.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 4m (4yd 1ft) from the alternative entrance.
- The distance between the floor and the lowest table is 68cm (2ft 3in).
- The distance between the floor and the highest table is 73cm (2ft 5in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Opening Times
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- Monday 07:30 - 21:00.
- Tuesday 07:30 - 21:00.
- Wednesday 07:30 - 21:00.
- Thursday 07:30 - 21:00.
- Friday 07:30 - 21:00.
- Saturday 07:30 - 21:00.
- Sunday 11:00 - 17:00.
Eating and Drinking (Waitrose Cafe)
- The following information is for the cafe.
- The cafe is located on the first floor.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 30m (32yd 2ft) from the lift.
- The distance between the floor and the lowest table is 68cm (2ft 3in).
- The distance between the floor and the highest table is 73cm (2ft 5in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Reception (John Lewis Customer Service)
- The desk/counter is 33m (36yd 3in) from the main entrance.
- There is level access to the desk/counter from the entrance.
- Level access to the desk/counter is via lift.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Inside Access (John Lewis)
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a portable loop.
- Staff are trained to use the system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are bright.
Other Floors
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Steps
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- The floors which are accessible by stairs are G and 1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are G, 1 and 2.
- The escalators steps are not clearly marked.
- The foot and head of the escalators are not clearly marked.
- The lighting levels are bright.
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Comments
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- There is an up and down travelator between the first and second floors.
- The travelator is not clearly marked at the head and foot.
Lift (Main Lifts)
- There is a lift for public use.
- The lift is located to the right as you enter the main entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1 and 2.
- The lift is approximately 8m (8yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 220cm x 168cm (7ft 3in x 5ft 6in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- There are four similar lifts in this area.
Lift (John Lewis)
- There is a lift for public use.
- The lift is located at the rear of the store.
- The lift is a standard lift.
- The floors which are accessible by this lift are G and 1.
- The lift is approximately 32m (34yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 200cm x 160cm (6ft 7in x 5ft 3in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Accessible Toilet (Ground Floor)
- There are accessible toilet facilities within this venue.
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Comments
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- The accessible toilet was out of service at the time of the survey.
Accessible Toilet (First Floor)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial and tactile signage on or near the toilet door.
- This accessible toilet is approximately 25m (27yd 1ft) from the lift.
- This accessible toilet is located on the first floor, between the cafe and the lifts.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 88cm (2ft 11in).
- The door is light.
- The dimensions of the accessible toilet are 153cm x 255cm (5ft x 8ft 4in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 86cm (2ft 10in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is sensor.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Standard Toilet(s) (Ground Floor)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located off the café bar.
- The female and male toilets are approximately 13m (14yd 8in) from the alternative entrance.
- Inside the venue, there is level access to the female and male toilets.
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located next to the standard toilets.
- The height of the baby change table once extended is 87cm (2ft 10in).
- Inside the venue, there is level access to the baby change facility.
Standard Toilet(s) (First Floor)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on the first floor, between the cafe and the lifts.
- The female and male toilets are approximately 25m (27yd 1ft) from the lift.
- Inside the venue, there is level access to the female and male toilets.
- This is by lift.
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located next to the standard toilets.
- The height of the baby change table once extended is 87cm (2ft 10in).
- Inside the venue, there is level access to the baby change facility.
- This is by lift.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- Home visits / services are available.