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Custom House

Custom House Square, Belfast, BT1 3ET

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Access Guide

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Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Belfast.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Central.

COVID-19 Information

Parking

  • The venue does not have its own car park.

Outside Access (Custom House Square)

  • There is level access into the venue.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 180cm (5ft 11in) wide.

Outside Access (Custom House Square)

  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 92cm (3ft 0in) wide.

Level Change (Custom House Square)

  • There are steps to access this area / service.
  • There is / are 15+ step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Reception

  • The reception desk is 1m (3ft 3in) from the front entrance.
  • There is not level access to reception from the entrance.
  • The reception desk is medium height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Lighting levels are bright.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG- 2.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.

Lift

  • There is a lift for public use.
  • The lift is located adjacent to reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG -2.
  • The lift is 10m (32ft 10in) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 140cm x 130cm (4ft 7in x 4ft 3in).
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are available in Braille.
  • Documents are available in large print.