You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• There are separate doors for entering and exiting.
• There is a member of staff available at the entrance.
• There is hand sanitiser available at the entrance.
• The hand sanitisers are free standing.
• Hand sanitisers are available inside the venue.
• There is a limited number of people allowed inside.
• There is a Track and Trace system in place.
• There is a one-way system throughout.
• The one-way system is clearly marked/signed.
• There is clear signage inside to help with social distancing.
• Toilets are available.
• The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town or city.
• This venue is situated in Belfast.
• The venue is not situated on a road which has a steep gradient.
• The nearest mainline station is Great Victoria Street.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Value Car Park.
  • The car park is located on Grosvenor Road.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 260cm x 580cm (8ft 6in x 19ft).
  • On street Blue Badge parking is located on Great Victoria Street.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are available.
  • The dimensions of the standard marked parking bays are 240cm x 440cm (7ft 10in x 14ft 5in).
  • Standard marked parking bays are located on Great Victoria Street.
• Comments View
  • Valet parking service can be provided and is charged on a daily rate.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located on Great Victoria Street.

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• Entrance View
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) by revolving.
  • The door(s) may be difficult to open.
  • The width of the door opening is 140cm.
  • There is a second set of doors.
  • The door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 71cm.
• Ramp/Slope View
  • The ramp/slope is located as you approach the accessible entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 6m (6yd 1ft) from the front entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is not signed.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.

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• Comments View
  • Reception is open 24 hours a day.
• Comments View
  • Reception is open 24 hours a day.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are good.

You are on Restaurant Bar Internal (Causerie Restaurant). Skip to the next section.

Restaurant Bar Internal (Causerie Restaurant)

• The following information is for the restaurant.
• Once inside, there is level access to the service.
• Full table service is available.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the service counter.
• There is ample room for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 5m (5yd 1ft) from the the Causerie Restaurant entrance.
• The distance between the floor and the lowest table is 74cm (2ft 5in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is traditional.

You are on Restaurant Bar Internal (Lobby Bar). Skip to the next section.

Restaurant Bar Internal (Lobby Bar)

• The following information is for the bar.
• Once inside, there is level access to the service.
• Food is available from the bar.
• Full table service is available.
• Food or drinks are not ordered from the counter.
• There is not a lowered section at the service counter.
• There is ample room for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 2m (2yd 7in) from the the Lobby Bar entrance.
• The distance between the floor and the lowest table is 73cm (2ft 5in).
• The distance between the floor and the highest table is 110cm (3ft 7in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is traditional.

You are on Restaurant Bar Internal (Piano Bar- First Floor). Skip to the next section.

Restaurant Bar Internal (Piano Bar- First Floor)

• The following information is for the bar.
• Once inside, there is level access to the service.
• Food is available from the bar.
• Full table service is available.
• Food or drinks are not ordered from the counter.
• There is not a lowered section at the service counter.
• There is ample room for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 6m (6yd 1ft) from the the lift.
• The distance between the floor and the lowest table is 58cm (1ft 11in).
• The distance between the floor and the highest table is 75cm (2ft 6in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold snacks.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-12.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the foyer.
• The lift is a standard lift.
• The floors which are accessible by this lift are G- 12.
• The lift is approximately 8m (8yd 2ft) from the accessible entrance.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • The floor numbers are selected via the panel outside the lift, before entering the lift.

You are on Room. Skip to the next section.

Room

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• General Information View
  • The Tourist Board rating is 4.
  • There are 272 rooms in total.
  • There are 265 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 7 room(s) which has / have accessible ensuite facilities.
  • There is / are 0 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 15m (16yd 1ft) from the lift.
  • There is level access from an accessible entrance.
  • This is by lift.
  • No accessible rooms are located in a separate building from the main hotel.
  • There is not level access leading to the accessible room in a separate building.
• Accessible Room View
  • The room number or room name viewed was 841.
  • The width of the door is 86cm (2ft 10in).
  • The height of the bed is 65cm (2ft 2in).
  • The measurement between the bed base and floor is 30cm (12in).
  • Light switches are within 120cm from floor level.
  • There is a functional emergency alarm in the room.
  • An adjoining room is not available.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 89cm (2ft 11in).
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The dimensions of the accessible ensuite are 260cm x 280cm (8ft 6in x 9ft 2in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 185cm (6ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted grab rails are not available for the toilet.
  • The toilet seat is 47cm (1ft 7in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The height of the sink is 84cm (2ft 9in).
  • The tap type is lever.
  • There is a mixer tap for the sink.
  • There is a functional emergency alarm available in the ensuite.
  • Disposal facilities are available.
  • There are mirrors.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is not a bath.
• Wheel In Shower View
  • There is a wheel in shower.
  • The shower head is adjustable.
  • The shower control type is lever.
  • There is no shower seat.
  • There are handrails available for the shower.
• Signage, colour contrast and lighting in accessible rooms View
  • There is no additional signage on or near the hotel door.
  • The colour contrast between the external hotel room door and wall is good.
  • The colour contrast between the walls and floor is good.
  • The colour contrast between the internal hotel room door and wall is good.
  • The colour contrast between the external ensuite door and wall is good.
  • Lighting levels in the room are good.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is good.
  • The colour contrast between the walls and floor in the ensuite is fair.
  • The colour contrast between the dropdown rails and wall is fair.
  • Lighting levels in the ensuite are good.
• Auxiliary Aids - General View
  • Some hotel rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) flashing alarm(s) and vibrating pillow(s).
  • Flashing fire alarms are in rooms.
  • The hotel does not provide other auxiliary aids for people with mobility impairments.
  • Assistance dogs are welcome to stay with guests in rooms.
  • The number of accessible rooms with baths is 0.
  • The number of accessible rooms with wheel in showers is 6.
• Ground Floor Standard Rooms View
  • There are not standard rooms on the ground floor.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
  • There is level access to standard rooms on other floors.
  • Adjoining rooms are available.

You are on Accessible Toilet (Causerie Restaurant - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Causerie Restaurant - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the Causerie Restaurant entrance.
  • This accessible toilet is located in the Causerie Restaurant.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 91cm (2ft 12in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 150cm x 210cm (4ft 11in x 6ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 77cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, general domestic waste and waste paper pedal bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 117cm and 175cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 94cm.
  • The shelf is located where it is reachable.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 130cm (4ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is poor.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 94cm (3ft 1in).

You are on Accessible Toilet (Lobby Bar - No Transfer). Skip to the next section.

Accessible Toilet (Lobby Bar - No Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 25m (27yd 1ft) from the accessible entrance.
  • This accessible toilet is located in the Lobby Bar.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 220cm x 140cm (7ft 3in x 4ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is not a lateral transfer space.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the walls and floor is poor.
  • The lighting levels are low to moderate.
• Comments View
  • There is no drop down rail on the transfer side.
  • The accessible toilet cubicle narrows away from the entrance. The dimensions for the room width have been taken at the mid point along the length of the room.

You are on Standard Toilet(s) (Causerie Restaurant). Skip to the next section.

Standard Toilet(s) (Causerie Restaurant)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located in the Causerie Restaurant.
  • The female and male toilets are approximately 35m (38yd 10in) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are low to moderate.

You are on Standard Toilet(s) (Lobby Bar). Skip to the next section.

Standard Toilet(s) (Lobby Bar)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located in the Lobby Bar.
  • The female and male toilets are approximately 35m (38yd 10in) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are low to moderate.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • Staff are trained to take TypeTalk calls.