Access Guide
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Central Railway.
Opening Times
- Reception is staffed 24 hours per day.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is Oxford Street Car Park.
- The car park is located on Lanyon Place.
- There is a/are Blue Badge parking bay(s) available within the car park.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located outside the hotel.
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Comments
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- The car park is situated next to the hotel.
Entrance (Main Entrance)
- This information is for the entrance located at the front of the building.
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Entrance
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- There is ramped/sloped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) by revolving.
- The door(s) may be difficult to open.
- The width of the door opening is 150cm.
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Ramp/Slope
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- The ramp/slope is located as you approach the main entrance.
- The gradient of the ramp/slope is slight.
Entrance (Accessible Entrance)
- This information is for the entrance located at the front of the building, to either side of the revolving doors.
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Entrance
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- There is ramped/sloped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 110cm.
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Ramp/Slope
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- The ramp/slope is located as you approach the main entrance.
- The gradient of the ramp/slope is slight.
Reception
- The desk/counter is 12m (13yd 4in) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 11/01/2022.
- The hearing assistance system was working at the time of testing.
Inside Access
- There is level access to the service(s).
- This venue does play background music.
- Music is played in the reception area.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are good.
Eating and Drinking (No.4 Bar)
- The following information is for the bar.
- The bar does serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is a lowered section at the counter.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 22m (24yd 2in) from the main entrance.
- The distance between the floor and the lowest table is 45cm (1ft 6in).
- The distance between the floor and the highest table is 116cm (3ft 10in).
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is not available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Eating and Drinking (Sonoma Restaurant)
- The following information is for the restaurant.
- Full table service is available.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 10m (10yd 2ft) from the Sonoma entrance.
- The standard height for tables is 75cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is not available.
- Drinking straws are available.
- Menus are hand held only.
- Menus are available in Braille.
- Menus are available in large print.
- Picture menus are available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is modern European cuisine.
Other Floors
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Steps
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- The floors which are accessible by stairs are G,1,2,3,4,5,6,7,8,9,10,11,12,13.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are good.
Lift
- There is a lift for public use.
- The lift is located adjacent to reception.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG,G,1,2,3,4,5,6,7,8,9,10,11,12,13.
- The lift is approximately 18m (19yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 180cm x 150cm (5ft 11in x 4ft 11in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Room
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General Information
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- The Tourist Board rating is 5 Star.
- There are 197 rooms in total.
- There are 0 standard ground floor rooms.
- There are 185 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 11 room(s) which has / have accessible ensuite facilities.
- There is / are 10 adjoining room(s) available for carers.
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Location and Access
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- The accessible room viewed is 16m (17yd 1ft) from the lift.
- There is level access from an accessible entrance.
- This is by lift.
- No accessible rooms are located in a separate building from the main hotel.
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Accessible Room
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- The room number or room name viewed was 301.
- The width of the door is 73cm.
- The height of the bed is 68cm.
- The measurement between the bed base and floor is 39cm (1ft 3in).
- Light switches are within 120cm from floor level.
- There is not a functional emergency alarm in the room.
- No emergency alarm is fitted in the room.
- An adjoining room is available.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
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Accessible Ensuite
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- The width of the door to the ensuite is 79cm (2ft 7in).
- The door opens outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The dimensions of the accessible ensuite are 250cm x 170cm (8ft 2in x 5ft 7in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 155cm (5ft 1in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- Wall mounted grab rails are available for the toilet.
- As you face the toilet, the wall mounted grab rails are on the left.
- The toilet seat is 47cm (1ft 7in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The height of the sink is 77cm (2ft 6in).
- The tap type is lever.
- There is a mixer tap for the sink.
- There is a functional emergency alarm available in the ensuite.
- Disposal facilities are available.
- There are mirrors.
- Mirrors are not placed at a lower level or at an angle for ease of use.
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Bath and Shower
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- There is not a bath.
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Wheel In Shower
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- There is a wheel in shower.
- The shower head is adjustable.
- The shower control type is lever.
- The shower seat is flip-down.
- The flip-down or fixed seat height is 48cm (1ft 7in).
- There are handrails available for the shower.
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Signage, colour contrast and lighting in accessible rooms
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- There is no additional signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is high.
- The colour contrast between the walls and floor is high.
- The colour contrast between the internal hotel room door and wall is high.
- The colour contrast between the external ensuite door and wall is high.
- Lighting levels in the room are moderate to good.
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Colour contrast and lighting in accessible ensuite
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- The colour contrast between the internal ensuite door and wall is high.
- The colour contrast between the walls and floor in the ensuite is high.
- The colour contrast between the dropdown rails and wall is medium.
- The colour contrast between the grab rails and wall is high.
- Lighting levels in the ensuite are good.
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Auxiliary Aids - General
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- Some rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) flashing alarm(s).
- Flashing fire alarms are in rooms.
- The venue does not provide other auxiliary aids for people with mobility impairments.
- Assistance dogs are welcome to stay with guests in rooms.
- The number of accessible rooms with wheel in showers is 11.
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Ground Floor Standard Rooms
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- There are not standard rooms on the ground floor.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
- Adjoining rooms are available.
Fitness Suite
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Access to Fitness Suite
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- The fitness suite is located on the lower ground floor.
- The fitness suite is 18m (19yd 2ft) from the lift.
- There is step free access to the fitness suite.
- Level access is by lift.
- There are doors into the fitness suite.
- The doors open away from you (push).
- The doors are single.
- The door(s) may be difficult to open.
- The opening is 90cm wide.
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Fitness Suite (General)
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- Staff receive no training in assisting disabled people.
- A portable hearing assistance system is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
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Comments
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- The fitness suite is only available to hotel guests.
- Your room key is required to access the fitness suite.
Toilet with Adaptations (Reception Lobby - Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.
- This accessible toilet is located to the far right of the reception lobby.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is easy to open.
- The dimensions of the accessible toilet are 153cm x 176cm (5ft x 5ft 9in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 84cm (2ft 9in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary, general domestic waste and clinical waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 80cm.
- The shelf is located where it is reachable.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is poor.
- The lighting levels are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 80cm (2ft 7in).
Standard Toilet(s) (Reception Lobby)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located in the reception area.
- The female and male toilets are approximately 30m (32yd 2ft) from the main entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels in the female and male toilets are good.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.