You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the city.
• This venue is situated in Belfast.
• The venue is in a pedestrian area.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Central .
• The venue is in a shopping mall.

You are on Parking (Q-Park Victoria Square). Skip to the next section.

Parking (Q-Park Victoria Square)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located off Victoria Street.
  • The car park type is underground.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 380cm x 610cm (12ft 6in x 20ft).
  • The nearest Blue Badge bay is 5m (5yd 1ft) from the car park entrance.
  • The furthest Blue Badge bay is 15m (16yd 1ft) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 200cm (6ft 7in).
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • For information on Victoria Square car park please click here.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Outside Access (Lower Ground Floor Entrance). Skip to the next section.

Outside Access (Lower Ground Floor Entrance)

• This information is for the entrance located in Victoria Square.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 136cm (4ft 6in).

You are on Outside Access (Upper Ground Floor Entrance). Skip to the next section.

Outside Access (Upper Ground Floor Entrance)

• This information is for the entrance located in Victoria Square.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 136cm (4ft 6in).

You are on Level Change (Upper Ground Floor Entrance). Skip to the next section.

Level Change (Upper Ground Floor Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located to the left and right as you face the entrance.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.

You are on Outside Access (Victoria Square Car Park Entrance - Level B2). Skip to the next section.

Outside Access (Victoria Square Car Park Entrance - Level B2)

• This information is for the entrance located in the Victoria Square Car Park.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 150cm (4ft 11in).

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in all public areas.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are bright.

You are on Other Floors. Skip to the next section.

Other Floors

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• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are B2-B1-LG-UG-1-2-3.
  • The escalators steps are not clearly marked.
  • The head and foot of the escalators are not clearly marked.
  • The lighting level is bright.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the rear of the store.
• The lift is a standard lift.
• The floors which are accessible by this lift are B2-B1-LG-UG-1-2-3.
• The lift is 100m (109yd) from upper ground floor entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 118cm (3ft 10in).
• The dimensions of the lift are 206cm x 190cm (6ft 9in x 6ft 3in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

You are on Restaurant Bar Internal (Caffé Nero). Skip to the next section.

Restaurant Bar Internal (Caffé Nero)

• The following information is for the cafe.
• Once inside, there is level access to the service.
• Food is available from the bar.
• Full table service is not available.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 1m (3ft 3in) from the café entrance.
• The distance between the floor and the lowest table is 52cm (1ft 8in).
• The distance between the floor and the highest table is 112cm (3ft 8in).
• Menus are wall only.
• Picture menus are not available.
• Menus are not clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold snacks.

You are on Restaurant Bar Internal (Ivory Restaurant). Skip to the next section.

Restaurant Bar Internal (Ivory Restaurant)

• The following information is for the restaurant.
• Once inside, there is level access to the service.
• Food is available from the bar.
• Full table service is available.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 3m (9ft 10in) from the restaurant entrance.
• The distance between the floor and the lowest table is 73cm (2ft 5in).
• The distance between the floor and the highest table is 103cm (3ft 5in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is modern light and main meals.

You are on Accessible Toilet (Upper Ground Floor). Skip to the next section.

Accessible Toilet (Upper Ground Floor)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 75m (82yd 1in) from the upper ground floor entrance.
  • This accessible toilet is located on the upper ground floor, next to Caffé Nero.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door is heavy.
  • The dimensions of the accessible toilet are 150cm x 210cm (4ft 11in x 6ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • Disposal facilities are available in the cubicle.
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • Additional accessible toilets are available on levels 1,2,3 of the store and level B2 on the Victoria Square car park.

You are on Accessible Toilet (Level 3). Skip to the next section.

Accessible Toilet (Level 3)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 85m (92yd 2ft) from the upper ground floor entrance.
  • This accessible toilet is located next to the Bá Mizu Restaurant on the 3rd floor.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 140cm x 220cm (4ft 7in x 7ft 3in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are not available in the cubicle.
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is poor.
  • The lighting levels are bright.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on level 3.
  • The female and male toilets are 100m (109yd) from the upper ground floor entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • This is by lift.
  • Lighting levels are bright.
• Comments View
  • The photograph shows a standard male toilet.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • The photograph shows an accessible fitting room.
  • Personal shopping assistance can be arranged, at no extra cost, to help in any way that they can. Please call in advance for further information.