Access Guide
Introduction
- Services / facilities within the building include a Sainsbury's, Omniplex Cinema, soft play centre, Family Entertainment Centre, a food court, various shops, and businesses, a dental practice, a veterinary practice, a post office, and a branch of Danske Bank.
- Services / facilities within the grounds include Sainsbury's Petrol Station.
COVID-19 Information
- The information in this section was taken in July 2021.
- There are separate doors for entering and exiting.
- There is not a member of staff available at the entrance.
- There is hand sanitiser available at the entrance.
- The hand sanitisers are wall mounted.
- The height of the hand sanitiser is 123cm.
- Hand sanitisers are available inside the venue.
- There is a limited number of people allowed inside.
- There is not a one-way system throughout.
- There is clear signage inside to help with social distancing.
- Toilets are available.
- The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.
- For more information about the measures in place for Covid-19 please click here (new tab) .
Opening Times
- Monday 08:00 - 22:00.
- Tuesday 08:00 - 22:00.
- Wednesday 08:00 - 22:00.
- Thursday 08:00 - 22:00.
- Friday 08:00 - 22:00.
- Saturday 08:00 - 22:00.
- Sunday 10:00 - 18:00.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Adelaide Station.
Parking (Underground Car Park)
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- Parking is free for 3 hours.
- The car park is located under the venue.
- The car park type is underground.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 260cm x 450cm (8ft 6in x 14ft 9in).
- The nearest Blue Badge bay is 10m (10yd 2ft) from the underground car park entrance.
- The furthest Blue Badge bay is 35m (38yd 10in) from the underground car park entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 210cm (6ft 11in).
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Underground Car Park Entrance)
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Entrance
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- This information is for the entrance located in the underground car park.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 175cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 165cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
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Comments
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- There are 2 doors side by side at the first and second entrance doors.
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Comments
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- There are 2 doors side by side at the first and second entrance doors.
Other Floors (Underground Car Park)
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Steps
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- The floors which are accessible by stairs are LG, G.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- There is a landing.
- The lighting levels are low to moderate.
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Comments
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- Photographs 1 and 2 show the stairs.
- Photographs 3 and show the travelators from the lower ground floor.
- Photograph 5 shows the travelators from the ground floor.
- There are faded markings at the foot and head of the travellators.
- The lighting in this area is good.
Lift (Underground Car Park Entrance)
- The lift is located ahead as you enter from the underground entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG, G.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 20m (21yd 2ft) from the underground car park entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 160cm (5ft 3in).
- The dimensions of the lift are 200cm x 160cm (6ft 7in x 5ft 3in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
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Comments
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- There are 2 similar lifts side by side.
- Photograph 3 show the lift from the ground floor where it disembarks to the right of the Sainsbury's internal entrance.
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Comments
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- There are 2 similar lifts side by side.
- Photograph 3 show the lift from the ground floor where it disembarks to the right of the Sainsbury's internal entrance.
Accessible Toilet (Underground Car Park Entrance L)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 12m (13yd 4in) from the underground car park entrance.
- This accessible toilet is located ahead and to the right from the underground car park entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 95cm (3ft 1in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 163cm x 226cm (5ft 4in x 7ft 5in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 95cm (3ft 1in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 142cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 108cm (3ft 7in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 76cm (2ft 6in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are good.
Standard Toilet(s) (Underground Car Park Entrance)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located ahead and to the right from the underground car park entrance.
- The female and male toilets are approximately 10m (10yd 2ft) from the underground car park entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels in the female and male toilets are good.
Parent and Baby Room (Underground Car Park Entrance)
- There is a parent and baby room for public use.
- The parent and baby room is located ahead and to the right from the underground car park entrance.
- The parent and baby room is approximately 10m from the underground car park entrance.
- There is step-free access to the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is pictorial and written text signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 86cm (2ft 10in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 84cm.
- The wash basin tap type is lever.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are moderate to good.
Parking (Main Car Park)
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- Parking is free for 3 hours.
- The car park is located at the front and side of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 230cm x 450cm (7ft 7in x 14ft 9in).
- The nearest Blue Badge bay is 6m (6yd 1ft) from the Omniplex Entrance.
- The furthest Blue Badge bay is 60m (65yd 1ft) from the Omniplex Entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Omniplex Entrance)
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Entrance
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- This information is for the entrance located at the front of the venue.
- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 205cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 187cm.
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Comments
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- There is a similar entrance to the left of the first entrance doors, as seen in photograph 2.
- There are two similar second entrance doors, as seen in photograph 3.
Outside Access (Sainsbury's Entrance)
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Entrance
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- This information is for the entrance located at the rear of the venue.
- There is step-free access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 180cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 158cm.
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Comments
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- There is a similar door to the left of both the first and second entrance doors.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are good.
Other Floors (Food Court)
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Steps
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- The floors which are accessible by stairs are G, 1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are good.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are G, 1.
- The escalators steps are not clearly marked.
- The foot and head of the escalators are not clearly marked.
- The lighting levels are good.
Lift (Food Court)
- There is a lift for public use.
- The lift is located ahead as you enter from the Sainsbury's entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 40m (43yd 2ft) from the Sainsbury's entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 156cm x 210cm (5ft 1in x 6ft 11in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Eating and Drinking (Food Court)
- The following information is for the restaurant.
- The restaurant is located on the first floor.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 5m (5yd 1ft) from the lift.
- The standard height for tables is 70cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
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- There are several food outlets in the food court with communal seating areas.
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Comments
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- There are several food outlets in the food court with communal seating areas.
Accessible Toilet (Food Court - Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 40m (43yd 2ft) from the food court lift.
- This accessible toilet is located at the rear of the food court on the first floor.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is easy to open.
- The dimensions of the accessible toilet are 210cm x 386cm (6ft 11in x 12ft 8in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 139cm (4ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and general domestic waste disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 140cm and 145cm from the floor.
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 84cm (2ft 9in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is fair.
- The lighting levels are good.
Standard Toilet(s) (Food Court)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- Lighting levels in the female toilets are good.
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Access to Standard Female and Male Toilet(s)
View
- The female and male toilet facilities that were surveyed are located at the rear of the food court on the first floor.
- The female and male toilets are approximately 40m (43yd 2ft) from the food court lift.
- Inside the venue, there is level access to the female and male toilets.
- This is by lift.
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels in the female and male toilets are good.
Parent and Baby Room (Food Court)
- There is a parent and baby room for public use.
- The parent and baby room is located at the rear of the food court on the first floor.
- The parent and baby room is approximately 40m from the food court lift.
- There is step-free access to the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is pictorial and written text signage on or near the parent and baby room door.
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Comments
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- This room was out of use on the day of the survey.
Other Floors (Omniplex)
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are G, 1.
- The escalators steps are not clearly marked.
- The foot and head of the escalators are not clearly marked.
- The lighting levels are good.
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Comments
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- These escalators also give access to the food court.
Lift (Omniplex)
- There is a lift for public use.
- The lift is located ahead and to the left as you enter from The Omniplex Entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 30m (32yd 2ft) from the Omniplex entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 79cm (2ft 7in).
- The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are not within 90cm - 120cm from the floor.
- The height of the controls is 144cm.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is low to moderate.
Additional Info
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.