You are on Opening Times. Skip to the next section.

Opening Times

• Opening times do vary depending on performances.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Bridge End.

You are on Parking (Cityside Retail Park). Skip to the next section.

Parking (Cityside Retail Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • There is a 5 hour parking limit after which a ticket will be issued for all users.
  • The car park is located at the front of Cityside Retail Park.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 260cm x 400cm (8ft 6in x 13ft 1in).
  • The nearest Blue Badge bay is 45m (49yd 8in) from the Cityside Retail Park entrance.
  • The furthest Blue Badge bay is 55m (60yd 5in) from the Cityside Retail Park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Cityside Retail Park). Skip to the next section.

Outside Access (Cityside Retail Park)

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• Entrance View
  • This information is for the entrance located at the front of Cityside Retail Park.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 106cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • There is a similar door to the right.

You are on Other Floors (Cityside Retail Park). Skip to the next section.

Other Floors (Cityside Retail Park)

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2, 3.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G, 1.
  • The escalators steps are not clearly marked.
  • The foot and head of the escalators are not clearly marked.
  • The lighting levels are good.

You are on Lift (Cityside Retail Park). Skip to the next section.

Lift (Cityside Retail Park)

• There is a lift for public use.
• The lift is located to the left as you enter the Cityside Retail Park.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 3.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 7m (7yd 1ft) from the Cityside Retail Park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 104cm x 136cm (3ft 5in x 4ft 6in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • Photograph 1 shows the lift on the ground floor of the Cityside Retail Park
  • Photograph 3 shows the lift on level 1, which is 20m from the Movie House entrance.
  • Photograph 4 shows the lift on level 2, which is 10m from the Movie House accessible entrance.

You are on Entrance (Movie House). Skip to the next section.

Entrance (Movie House)

• This information is for the entrance located on level 2 of Cityside Retail Park.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 293cm.
• Comments View
  • Photograph 3 shows the automatic ticket machine to the left of the entrance.

You are on Entrance (Movie House - Accessible Entrance). Skip to the next section.

Entrance (Movie House - Accessible Entrance)

• This information is for the entrance located on level 2.

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• Entrance View
  • There is ramped/sloped access at this entrance.
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The width of the door opening is 86cm.
• Ramp/Slope View
  • The ramp/slope is located beyond the accessible entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 106cm (3ft 6in).
  • The lighting levels at the ramp/slope are moderate to good.
• Comments View
  • This entrance leads directly to the first floor of the Movie House, where the movie are shown, and can only be accessed by request at the box office.
  • You will be asked to use the Cityside lift from level 1 to level 2 and a member of staff will meet you at the entrance.
  • Photograph 1 shows the corridor on level 2 as you leave the lift.
  • Photograph 4 shows the second entrance door at the top of the ramp from the first floor of the Movie House.
• Comments View
  • This entrance leads directly to the first floor of the Movie House, where the movie are shown, and can only be accessed by request at the box office.
  • You will be asked to use the Cityside lift from level 1 to level 2 and a member of staff will meet you at the entrance.
  • Photograph 1 shows the corridor on level 2 as you leave the lift.
  • Photograph 4 shows the second entrance door at the top of the ramp from the first floor of the Movie House.

You are on Reception (Box Office). Skip to the next section.

Reception (Box Office)

• The desk/counter is 3m (3yd 10in) from the Movie House entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are low to moderate.

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• Comments View
  • Photograph 6 shows the refreshments bar on the first floor.
  • The bar is 95cm high.
  • This bar is only staffed at busy periods.
  • Photograph 7 shows 2 clearly marked steps without handrails leading to the amusement area on the first floor.
  • Photograph 8 shows the amusement area.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are 1, 2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.
• Comments View
  • All screens are situated on level 2.
  • These steps can be overcome by using the accessible entrance.

You are on Cinema. Skip to the next section.

Cinema

• The cinema has 14 screens.
• All screens have not got level access.
• Screen(s) 1-7 has(have) level access.
• Screen(s) 8-14 has(have) access by slope.

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• Seating and additional access information View
  • Films are mainly mainstream.
  • Films are rotated to allow access to all films.
  • There are designated spaces for wheelchair users.
  • Designated spaces are situated at the front and at the back of the cinema.
  • Wheelchairs may be left with you.
  • A companion may sit near you.
  • Companions sit next to you.
  • It is 100m (109yd 1ft) from the foyer to the accessible toilet.
  • This venue does have audio description.
  • There is a hearing assistance system.
  • The hearing assistance system is a fixed loop.
  • The rows suitable for hearing assistance systems are all rows.
  • The hearing assistance system was not tested at the time of the survey.
  • Subtitles are available.
  • Concessions are available.
  • Assistance dogs are allowed in the cinema.
  • There is not a wheelchair to borrow.
• Comments View
  • All the doors leading to the screens are double, open towards you and are at least 75cm wide.
  • Screens 1 to 7 have an easy slope to access some of the seating, as seen in photographs 2 and 3.
  • Photograph 4 shows the wheelchair space in screen 3.
  • Screens 8 to 14 have clearly marked medium steps to access some of the seating, as seen in photographs 8 and 9.
  • Photographs 11 and 12 show the wheelchair spaces at the front of screen 14.

You are on Toilet with Adaptations (Screen 4 - Left Transfer). Skip to the next section.

Toilet with Adaptations (Screen 4 - Left Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 50m (54yd 2ft) from the accessible entrance.
  • This accessible toilet is located ahead as you enter from the accessible entrance, to the right of screen 4.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 150cm x 167cm (4ft 11in x 5ft 6in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is sensor.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer requires hands to be inserted into the top.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Screens 4 and 5). Skip to the next section.

Standard Toilet(s) (Screens 4 and 5)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located ahead as you enter from the accessible entrance, to the right of screen 4.
  • The female toilet(s) is/are approximately 50m (54yd 2ft) from the accessible entrance.
  • Inside the venue, there is not level access to the female toilet(s).
  • Lighting levels in the female toilets are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located ahead as you enter from the accessible entrance, to the left of screen 5.
  • The male toilet(s) is/are approximately 50m (54yd 2ft) from the accessible entrance.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels in the male toilets are good.
• Access to Standard Shared Toilet(s) View
  • Inside the venue, there is not level access to the shared toilet(s).
• Comments View
  • There is a lowered urinal in the male toilet.
  • There is a lowered sink in the male and female standard toilet.
  • The height of the sinks is 75cm.

You are on Level Change (Screen 4 Male and Female Standard Toilets). Skip to the next section.

Level Change (Screen 4 Male and Female Standard Toilets)

• The ramp does have handrails.
• The handrails are on both sides.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located beyond the entrance to the male and female standard toilets.
• There is/are 8 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Level Change (Screens 8 to14, Changing Places, Accessible Toilet, Standard Toilets, Parent and Baby Room). Skip to the next section.

Level Change (Screens 8 to14, Changing Places, Accessible Toilet, Standard Toilets, Parent and Baby Room)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading to screens 8 to 14.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on the left going up.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and Access View
  • The facility is located ahead and to the right as you enter from the accessible entrance adjacent to screens 8 - 14.
  • The facility is approximately 45m (49yd 8in) from the accessible entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility.
  • The facility surveyed is not for the sole use of disabled people.
  • There is a high colour contrast between the external door and wall .
  • There is a high colour contrast between the internal door and wall.
  • You do not need a key for the facility.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 100cm (3ft 3in).
  • The dimensions of the facility are 402cm x 322cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • There is a medium colour contrast between the walls and floor.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 270cm (8ft 10in).
  • The transfer space on the left as you face the toilet is 85cm (2ft 9in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • There is a medium colour contrast between the dropdown rail(s) and wall.
  • As you face the toilet there are vertical grab rails on both sides.
  • There is a medium colour contrast between the wall-mounted grab rails to the left of the toilet and wall .
  • There is a medium colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 60cm.
  • The toilet has a cistern.
  • There is a low colour contrast between the toilet seat and pan.
  • There is not an emergency alarm for the toilet.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • There is no seat for the shower.
  • There is not a vertical grab rail for the shower.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • There is a high colour contrast between the wash basin grab rail(s) and wall.
  • There is a soap dispenser.
  • The soap dispenser is not at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 110cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 151cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 94cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are general domestic waste and clinical waste disposal units.
  • There is not an emergency alarm for the facility.
  • There is not a coat hook.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.

You are on Toilet with Adaptations (Screens 8 to 14 - Right Transfer). Skip to the next section.

Toilet with Adaptations (Screens 8 to 14 - Right Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 45m (49yd 8in) from the accessible entrance.
  • This accessible toilet is located ahead and to the right as you enter from the accessible entrance, to the right of screen 14.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 144cm x 254cm (4ft 9in x 8ft 4in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 77cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is sensor.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer requires hands to be inserted into the top.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Screens 8 to 14). Skip to the next section.

Standard Toilet(s) (Screens 8 to 14)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located ahead and to the left as you enter from the accessible entrance, to the right of screen 9.
  • The female toilet(s) is/are approximately 50m (54yd 2ft) from the accessible entrance.
  • Inside the venue, there is not level access to the female toilet(s).
  • Lighting levels in the female toilets are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located ahead and to the left as you enter from the accessible entrance, to the right of screen 9.
  • The male toilet(s) is/are approximately 50m (54yd 2ft) from the accessible entrance.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels in the male toilets are good.
• Comments View
  • There is a lowered urinal in the male toilet.
  • There is a lowered sink in the male and female standard toilet.
  • The height of the sinks is 75cm.

You are on Parent and Baby Room (Screens 8 to 14). Skip to the next section.

Parent and Baby Room (Screens 8 to 14)

• There is a parent and baby room for public use.
• The parent and baby room is located ahead and to the right as you enter from the accessible entrance, to the left of screen 10.
• The parent and baby room is approximately 50m from the accessible entrance.
• There is ramped/sloped access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 85cm (2ft 9in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 86cm.
• The wash basin tap type is lever.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.