You are on Introduction. Skip to the next section.

Introduction

• The SSE Arena Belfast is an inclusive venue and is committed to ensuring that services are accessible to all visitors.
• The Arena is delighted to be signed up to the Attitude is Everything Charter of Best Practice and currently sits at SILVER level.
• Sensory bags have been created for customers that may find difficulty with the environment at an event within the Arena.
• These bags contain ear defenders, fidget toys, a cue card, weighted lap pad and a wobble cushion (this is additional on request).
• These bags can be booked in advance via customer services, or can be requested during the event at the concierge desk.
• Customers are required to leave a form of ID as a security deposit and will have this returned when the bag is returned to the concierge desk. .
• The items are sterilized between uses, however, there are sterilizing wipes included in the bag.
• Please note - the use of the ear defenders are for customers with Autism and Sensory Processing issues who are sensitive to noise and certain sounds.
• They are not specifically designed to protect against hearing damage due to sound levels.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the city.
• This venue is situated in Belfast.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Belfast Central.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located off Sydenham Road and at the rear of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 300cm x 450cm (9ft 10in x 14ft 9in).
  • The nearest Blue Badge bay is 100m (109yd 1ft) from the main entrance.
  • The furthest Blue Badge bay is 150m (164yd 2in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally busy.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located at the front of the venue, off Sydenham Road.
• Comments View
  • Photographs 6, 7 and 8 show the smaller car park at the rear of the venue.
  • Photograph 10 shows one of the pay stations located in both car parks and at the front right of the venue.

You are on Reception (Box Office - Window). Skip to the next section.

Reception (Box Office - Window)

• The desk/counter is 17m (18yd 1ft) from the main entrance.
• There is not level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is not signed.
• Staff are trained to use the system.

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• Comments View
  • The box office is situated outside and to the right of the Arena's main entrance.
  • The box office is only open before events to collect tickets purchased online.
• Comments View
  • The box office is situated outside and to the right of the Arena's main entrance.
  • The box office is only open before events to collect tickets purchased online.

You are on Level Change (Box Office). Skip to the next section.

Level Change (Box Office)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of the box office window.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on the right going up.
• The width of the ramp/slope is 130cm (4ft 3in).

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The width of the door opening is 190cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located on the approach from the left and right of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
• Comments View
  • There are bollards on the approach from the right of the main entrance.
  • The width of the bollards is 135cm, as seen in photograph 6.
  • Photographs 7, 8 and 9 show the approach from the left of the venue, with similar bollards.
  • There are 6 sets of double doors.
  • The doors in use at an event will be held open.
  • The double doors to the right are the dedicated accessible doors, as seen in photograph 5.
  • These doors will be held open or opened by staff.
• Comments View
  • There are bollards on the approach from the right of the main entrance.
  • The width of the bollards is 135cm, as seen in photograph 6.
  • Photographs 7, 8 and 9 show the approach from the left of the venue, with similar bollards.
  • There are 6 sets of double doors.
  • The doors in use at an event will be held open.
  • The double doors to the right are the dedicated accessible doors, as seen in photograph 5.
  • These doors will be held open or opened by staff.

You are on Reception (Concierge). Skip to the next section.

Reception (Concierge)

• The desk/counter is 10m (10yd 2ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is a hearing assistance system.
• The type of system is a portable loop.
• The hearing assistance system is not signed.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.

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• Comments View
  • Wheelchairs are available to borrow from this desk.

You are on Reception (SSE Rewards). Skip to the next section.

Reception (SSE Rewards)

• The desk/counter is 2m (2yd 7in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a portable loop.
• The hearing assistance system is not signed.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.

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• Comments View
  • Photographs 4, 5 and 6 show the SSE Rewards Lounge located on the level 1 main concourse.
• Comments View
  • Photographs 4, 5 and 6 show the SSE Rewards Lounge located on the level 1 main concourse.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • There are merchandising and catering units in the ground floor foyer and on the main concourse on level 1.

You are on Accessible Toilet (Ground Floor Foyer - Female - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Ground Floor Foyer - Female - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is Braille, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • This accessible toilet is approximately 65m (71yd 3in) from the main entrance.
  • This accessible toilet is located at the rear of the ground floor foyer, by door 2.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is not a shared toilet.
  • There are similar male facilities available in this location.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 115cm and 150cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 105cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the female accessible toilet.
  • The height of the baby change table once extended is 100cm (3ft 3in).
• Comments View
  • There is a similar male accessible toilet in this area with transfer space to the left, as seen in photographs 7, 8, 9 and 10.

You are on Standard Toilet(s) (Ground Floor Foyer). Skip to the next section.

Standard Toilet(s) (Ground Floor Foyer)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located at the rear of the ground floor foyer, by door 2.
  • The female and male toilets are approximately 65m (71yd 3in) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.
• Comments View
  • There are lowered urinals in the male standard toilets, as seen in photograph 7.

You are on Other Floors (Ground Floor Foyer and West Stairs). Skip to the next section.

Other Floors (Ground Floor Foyer and West Stairs)

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.
• Comments View
  • Photographs 1 and 2 show the stairs to the left and right of the ground floor foyer that lead to the level 1 concourse.
  • Photograph 3 shows the top of these stairs on the level 1 concourse.
  • Photographs 4, 5 and 6 show the stairs leading from the ground floor to the second floor V.I.P. West area.
  • There are similar stairs to the north and south sides of the venue leading to the V.I.P. South areas and V.IP. North areas, as seen in photographs 7 and 8.

You are on Lift (Ground Floor Foyer West Lift). Skip to the next section.

Lift (Ground Floor Foyer West Lift)

• There is a lift for public use.
• The lift is located at the rear of the ground floor foyer.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 30m (32yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 155cm x 140cm (5ft 1in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • Photograph 3 shows the lift from the level 1 concourse.

You are on Theatre (Auditorium). Skip to the next section.

Theatre (Auditorium)

• There are designated spaces for wheelchair users.
• Designated seating is located in at concourse level.
• Wheelchairs are left with you.
• A companion may sit with you.
• Companions sit next to the patron.
• It is 15m (16yd 1ft) from the designated seating area to the nearest accessible toilet.
• This venue does provide audio described performances.
• There is a hearing assistance system.
• The hearing assistance system is a fixed loop.
• The rows suitable for hearing assistance systems are all rows.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 17/07/2021.
• The hearing assistance system was working at the time of testing.
• There is a wheelchair to borrow.
• To borrow a wheelchair, please ask any steward.
• Concessions are not available.
• Assistance dogs are allowed in the auditorium.

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• Comments View
  • Photographs 1 and 2 show one of the 2 entrance doors to the theatre on the ground floor foyer.
  • Designated accessible seating is accessed between doors 11 and 12, 13 and 14, and 15 and 16 on the level 1 main concourse .
  • Photographs 2 and 3 show the designated wheelchair user spaces.
  • Additional designated seating can be made available if an event required it.
  • Wheelchair user spaces can also be made available on the ground floor of the theatre depending on the event.
  • Patrons with specific seating requirements are advised to contact the arena box office in advance.
  • Photographs 10 and 11 show the steps leading to the seating areas.
  • These steps are deep, do not have handrails and are clearly marked.

You are on Eating and Drinking (Heineken Lounge). Skip to the next section.

Eating and Drinking (Heineken Lounge)

• The following information is for the restaurant/bar.
• The restaurant is located off the level 1 main concourse, ahead as you exit the lift.
• The bar does serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 40m (43yd 2ft) from the West lift.
• The distance between the floor and the lowest table is 42cm (1ft 5in).
• The distance between the floor and the highest table is 110cm (3ft 7in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Accessible Toilet (Heineken Lounge - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Heineken Lounge - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 35m (38yd 10in) from the West lift.
  • This accessible toilet is located in the Heineken Lounge.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 199cm x 148cm (6ft 6in x 4ft 10in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 96cm (3ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 125cm (4ft 1in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Comments View
  • There is a similar accessible toilet in the adjacent McCool Bar.

You are on Standard Toilet(s) (Heineken Lounge). Skip to the next section.

Standard Toilet(s) (Heineken Lounge)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located in the Heineken Lounge.
  • The female and male toilets are approximately 35m (38yd 10in) from the level 1 concourse West lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
• Comments View
  • These standard toilets could not be surveyed on the day of the visit.
• Comments View
  • These standard toilets could not be surveyed on the day of the visit.

You are on Eating and Drinking (McCools). Skip to the next section.

Eating and Drinking (McCools)

• The following information is for the bar.
• The bar is located off the level 1 main concourse ahead as you exit the lift.
• The bar does not serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 35m (38yd 10in) from the West lift.
• The distance between the floor and the lowest table is 73cm (2ft 5in).
• The distance between the floor and the highest table is 110cm (3ft 7in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.

You are on Changing Places (Level 1 Concourse - Arena Door 15). Skip to the next section.

Changing Places (Level 1 Concourse - Arena Door 15)

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• Location and Access View
  • The facility is located on level 1 concourse adjacent to arena door 15.
  • The facility is approximately 24m (26yd 9in) from the West lift.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility, via lift.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do need a key for the facility.
  • The key is not a radar key.
  • The key can be obtained from a member of staff.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 100cm (3ft 3in).
  • The dimensions of the facility are 330cm x 295cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 210cm (6ft 11in).
  • The transfer space on the left as you face the toilet is 78cm (2ft 7in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a push button flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 100cm.
  • The toilet has a cistern.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The soap dispenser is at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 98cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 95cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 85cm.
  • There is not a towel dispenser.
  • There is not a mirror.
  • There is a/are sanitary and clinical waste disposal units.
  • There is not an emergency alarm for the facility.
  • There is not a coat hook.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.
• Comments View
  • The toilet is a closomat toilet.

You are on Accessible Toilet (Level 1 Concourse - Door 12 - Right Transfer with Baby Change). Skip to the next section.

Accessible Toilet (Level 1 Concourse - Door 12 - Right Transfer with Baby Change)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is Braille, pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 35m (38yd 10in) from the lift.
  • This accessible toilet is located on level 1 concourse, adjacent to arena door 12.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 285cm x 330cm (9ft 4in x 10ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 200cm (6ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and clinical waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 115cm and 145cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 123cm (4ft).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 115cm (3ft 9in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 95cm (3ft 1in).

You are on Accessible Toilet (Concourse Level 1 - Arena Door 4 - Right Transfer). Skip to the next section.

Accessible Toilet (Concourse Level 1 - Arena Door 4 - Right Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is Braille, pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • This accessible toilet is approximately 100m (109yd 1ft) from the West lift.
  • This accessible toilet is located ahead and to the left as you exit the lift.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 180cm x 204cm (5ft 11in x 6ft 8in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 110cm (3ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 116cm and 150cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • The shelf is not located where it is reachable.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Comments View
  • There is a similar accessible toilet at door 23.
• Comments View
  • There is a similar accessible toilet at door 23.

You are on Standard Toilet(s) (Level 1 Concourse). Skip to the next section.

Standard Toilet(s) (Level 1 Concourse)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located ahead and to the left as you exit the West lift.
  • The female toilet(s) is/are approximately 25m (27yd 1ft) from the West lift.
  • Inside the venue, there is level access to the female toilet(s).
  • This is by lift.
  • Lighting levels in the female toilets are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located ahead and to the left as you exit the west lift.
  • The male toilet(s) is/are approximately 25m (27yd 1ft) from the West lift.
  • Inside the venue, there is level access to the male toilet(s).
  • This is by lift.
  • Lighting levels in the male toilets are good.
• Comments View
  • There are male and female standard toilets throughout the level 1 concourse.
  • These toilets can be reassigned depending on the demographic of those attending the event.

You are on Eating and Drinking (V.I.P. West Bar). Skip to the next section.

Eating and Drinking (V.I.P. West Bar)

• The following information is for the restaurant/bar.
• The restaurant is located on the second floor West V.I.P area.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• No chairs are permanently fixed.
• The distance between the floor and the lowest table is 40cm (1ft 4in).
• The distance between the floor and the highest table is 93cm (3ft 1in).
• There is ample room for a wheelchair user to manoeuvre.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.

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• Comments View
  • There are double sliding doors leading to a viewing area.
  • The doors are 250cm wide and heavy.
  • Wheelchairs spaces can be made available in this viewing area.
  • There are 4 clearly marked medium steps without handrails leading to additional seating.
• Comments View
  • There are double sliding doors leading to a viewing area.
  • The doors are 250cm wide and heavy.
  • Wheelchairs spaces can be made available in this viewing area.
  • There are 4 clearly marked medium steps without handrails leading to additional seating.

You are on Accessible Toilet (V.I.P. Level 2 - West). Skip to the next section.

Accessible Toilet (V.I.P. Level 2 - West)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is tactile, pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the West lift.
  • This accessible toilet is located off the corridor on level 2 - west.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 168cm x 260cm (5ft 6in x 8ft 6in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 105cm (3ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is poor.
  • The lighting levels are good.

You are on Standard Toilet(s) (V.I.P. Level 2 - West). Skip to the next section.

Standard Toilet(s) (V.I.P. Level 2 - West)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located off the V.I.P. level 2 west corridor.
  • The female and male toilets are approximately 10m (10yd 2ft) from the West lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the female and male toilets are good.

You are on Outside Access (V.I.P. South Entrance). Skip to the next section.

Outside Access (V.I.P. South Entrance)

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• Entrance View
  • This information is for the entrance located on the south side of the building.
  • There is ramped/sloped or stepped access at this entrance.
  • There is an intercom.
  • The height of the intercom is 153cm (5ft).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The width of the door opening is 109cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located to the right of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to the left of the entrance.
  • There is/are 5 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
• Comments View
  • This entrance is used for accessing the corporate suites on V.I.P. South level 2.
  • There are 3 doors side by side.
  • These doors are opened by staff.

You are on Lift (V.I.P. South). Skip to the next section.

Lift (V.I.P. South)

• There is a lift for public use.
• The lift is located in the south V.I.P. foyer.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 6m (6yd 1ft) from the South V.I.P. entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 190cm x 140cm (6ft 3in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • This lift is used for accessing the corporate suites on level 2.
  • There is an identical lift beyond the North V.I.P. entrance.

You are on V.I.P. South - Corporate Suites. Skip to the next section.

V.I.P. South - Corporate Suites

• The corporate suites vary in size. The photographs show the smallest suite.
• There is a mixture of low and high seating.
• There is flip-down seating overlooking the arena and wheelchair spaces can be made available.
• There are 4 clearly marked medium steps without handrails leading to additional seating.
• Photographs 12, 13 and 14 show the breakout room at the end of the corridor, with an outdoor smoking area accessed by double, heavy patio doors.
• There are similar corporate suites in the V.I.P. North area.

You are on Accessible Toilet (V.I.P. South - Right Transfer). Skip to the next section.

Accessible Toilet (V.I.P. South - Right Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • This accessible toilet is approximately 24m (26yd 9in) from the V.I.P. South lift.
  • This accessible toilet is located in the V.I.P. South corridor.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 152cm x 155cm (4ft 12in x 5ft 1in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 86cm (2ft 10in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer requires hands to be inserted into the top.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is poor.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 95cm (3ft 1in).
• Comments View
  • There is a similar accessible toilet in the North V.I.P. corporate area.

You are on Standard Toilet(s) (V.I.P. South). Skip to the next section.

Standard Toilet(s) (V.I.P. South)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located in the V.I.P. South corridor.
  • The female and male toilets are approximately 24m (26yd 9in) from the V.I.P. South lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the female and male toilets are good.
• Comments View
  • The height of the lowered sink in the male and female standard toilets is 70cm.
  • There are lowered urinals in the male standard toilets.
  • There are similar male and female standard toilets in the North V.I.P. corporate area.

You are on Outside Access (V.I.P. North Entrance). Skip to the next section.

Outside Access (V.I.P. North Entrance)

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• Entrance View
  • This information is for the entrance located at the north side of the building in the rear car park.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The width of the door opening is 109cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
• Comments View
  • This entrance is used for accessing the corporate suites on North V.I.P. level 2.
  • There are 3 doors side by side.
  • These doors are opened by staff.
• Comments View
  • This entrance is used for accessing the corporate suites on North V.I.P. level 2.
  • There are 3 doors side by side.
  • These doors are opened by staff.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located on the grass areas around the venue.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.

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• Comments View
  • If possible, requests for wheelchairs should be made when booking tickets or prior to arrival.
• Comments View
  • If possible, requests for wheelchairs should be made when booking tickets or prior to arrival.