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Stena Line Ferry Terminal

Belfast Quay, Belfast, BT3 9EQ

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Access Guide

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Location

  • The venue is situated outside the centre of the town or city.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Yorkgate Station.

COVID-19 Information

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • There is/are 9 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 280cm x 400cm (9ft 2in x 13ft 1in).
    • The nearest Blue Badge bay is 35m (38yd 10in) from the main accessible entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located outside the main entrance.
  • Comments View
    • The car park is 35m from the venue's entrance.

Outside Access (Departures)

  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 180cm (5ft 11in) wide.

Reception

  • The reception desk is 6m (19ft 8in) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • Lighting levels are bright.
  • There is not a hearing assistance system.

Inside Access

  • There is not level access to the service.
  • Lighting levels are bright.

Level Change (Inside Access)

  • The walkway to the ship from the departure lounge on the 1st floor is situated on a moderate ramp.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G - 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.

Lift

  • There is a lift for public use.
  • The lift is located in the security area.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G - 1.
  • Staff do not need to be notified for use of the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is approximately 3m (3yd 10in) from the accessible entrance.
    • This accessible toilet is located next to the ticket desk.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 170cm x 230cm (5ft 7in x 7ft 7in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 100cm (3ft 3in).
    • The tap type is lever.
    • The emergency pull cord alarm is not fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
  • Comments View
    • Wall mounted and drop down rails are available.
    • There are baby changing facilities in the accessible toilet.
    • There are also accessible and standard toilets available in the departure lounge.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located next to the ticket desk.
    • The female toilet(s) is/are approximately 3m (3yd 10in) from the accessible entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located next to the ticket desk.
    • The male toilet(s) is/are approximately 10m (10yd 2ft) from the accessible entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels are bright.
  • Comments View
    • There are also adapted and standard toilets available in the departure lounge.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not generally on duty.