Access Guide
Location
- The venue is situated outside the centre of the town or city.
- The venue is not situated on a road which has a steep gradient.
- The nearest mainline station is Yorkgate Station.
Parking
- The venue does have its own car park.
-
Venue Car Park
View
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is located in front of the building.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 10 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 280cm x 400cm (9ft 2in x 13ft 1in).
- The nearest Blue Badge bay is 35m (38yd 10in) from the main accessible entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is a road to cross between the car park and the entrance.
- The road is generally quiet.
- The car park does not have a height restriction barrier.
-
Drop-off Point
View
- There is a designated drop off point.
- The drop off point is located outside the main entrance.
- There is a dropped kerb from the drop off point.
- There is tactile paving on the dropped kerb.
-
Comments
View
- The car park is 35 metres from the venue's entrance.
Outside Access (Terminal Building)
-
Entrance
View
- This information is for the entrance located at the front of the building.
- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 172cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 168cm.
Inside Access (Arrivals Lounge)
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are good.
-
Comments
View
- The arrivals lounge is a waiting area for foot passengers arriving and wanting to check in for ferry departures.
Reception (Arrivals Lounge Information Desk)
- The desk/counter is 10m (10yd 2ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is not a hearing assistance system.
Toilet with Adaptations (Arrivals Lounge - Right Hand Transfer)
- Accessible toilet facilities are available.
-
Location and Access
View
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
- This accessible toilet is located to the rear of the arrivals lounge.
- There is level access to this accessible toilet.
-
Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The dimensions of the accessible toilet are 146cm x 214cm (4ft 9in x 7ft).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 75cm (2ft 6in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and general domestic waste disposal units.
- There is not a/are not coat hook(s).
-
Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 49cm (1ft 7in).
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 75cm (2ft 6in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are good.
-
Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located in the accessible toilet.
- The height of the baby change table once extended is 100cm (3ft 3in).
Standard Toilet(s) (Arrivals Lounge)
-
Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
-
Access to Standard Female and Male Toilet(s)
View
- The female and male toilet facilities that were surveyed are located to your far left as you enter the arrivals lounge.
- The female and male toilets are approximately 12m (13yd 4in) from the main entrance.
- Inside the venue, there is level access to the female and male toilets.
Entrance (Foot Passenger Check-in)
- This information is for the entrance located to the far left of the arrivals lounge.
-
Entrance
View
- There is step-free access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 172cm.
Counter (Foot Passenger Check-in Desk)
- The counter is 25m (27yd 1ft) from the main entrance.
- There is level access to the counter from the entrance.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is 110cm (3ft 7in).
- There is a lowered section.
- The height of the lowered section of the counter is 78cm.
- There is not a hearing assistance system.
- Lighting levels are good.
Outside Access (Vehicular Lanes)
-
Entrance
View
- This information is for the entrance located in the far rear corner of the building.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) automatically.
- The width of the door opening is 84cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
-
Ramp/Slope
View
- The ramp/slope is located before the door.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
Toilet with Adaptations (Vehicular Lanes - Left Hand Transfer)
- Accessible toilet facilities are available.
-
Location and Access
View
- This accessible toilet is approximately 6m (6yd 1ft) from the vehicular lanes entrance.
- This accessible toilet is located to the left as you enter the building from the vehicular lanes.
- There is level access to this accessible toilet.
-
Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door is easy to open.
- The dimensions of the accessible toilet are 146cm x 217cm (4ft 9in x 7ft 1in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 70cm (2ft 4in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and general domestic waste disposal units.
- There is not a/are not coat hook(s).
-
Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 101cm (3ft 4in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 103cm (3ft 5in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are good.
-
Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located in the accessible toilet.
- The height of the baby change table once extended is 100cm (3ft 3in).
Standard Toilet(s) (Vehicular Lanes)
-
Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
-
Access to Standard Female and Male Toilet(s)
View
- The female and male toilet facilities that were surveyed are located on the ground floor.
- The female and male toilets are approximately 6m (6yd 1ft) from the vehicular lanes entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels in the female and male toilets are good.
Other Floors
-
Steps
View
- The floors which are accessible by stairs are G, 3.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- The lighting levels are good.
-
Escalators
View
- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are G,1.
- The escalators steps are not clearly marked.
- The foot and head of the escalators are clearly marked.
- The lighting levels are good.
-
Comments
View
- There is a similar escalator, used for foot passengers disembarking the ferry on the opposite side of the building.
Lift
- There is a lift for public use.
- The lift is located near the check-in desks.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 3.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
-
Comments
View
- There is a similar lift, used for foot passengers disembarking the ferry on the opposite side of the building. This lift can be seen in photographs 3 and 4.
Inside Access (Departure Lounge)
- There is level access to the service(s).
- There is not a hearing assistance system.
Eating and Drinking (Barista)
- The following information is for the café.
- The café is located to the far right as you enter the departure lounge.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 15m (16yd 1ft) from the lift.
- The distance between the floor and the lowest table is 48cm (1ft 7in).
- The distance between the floor and the highest table is 100cm (3ft 3in).
- The standard height for tables is 74cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold drinks and snacks.
Toilet with Adaptations (Departure Lounge)
- Accessible toilet facilities are available.
-
Location and Access
View
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 15m (16yd 1ft) from the lift.
- This accessible toilet is located to the right as you enter the departure lounge.
- There is level access to this accessible toilet.
- This is by lift.
-
Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is easy to open.
- The dimensions of the accessible toilet are 157cm x 196cm (5ft 2in x 6ft 5in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 84cm (2ft 9in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and general domestic waste disposal units.
- There is not a/are not coat hook(s).
-
Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 50cm (1ft 8in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are good.
-
Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located in the accessible toilet.
- The height of the baby change table once extended is 96cm (3ft 2in).
Standard Toilet(s) (Departure Lounge)
-
Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
-
Access to Standard Female and Male Toilet(s)
View
- The female and male toilet facilities that were surveyed are located in the departure lounge.
- The female and male toilets are approximately 15m (16yd 1ft) from the lift.
- Inside the venue, there is level access to the female and male toilets.
Entrance (Ferry Departure Corridor)
- This information is for the entrance located to the right as you enter the departure lounge.
-
Entrance
View
- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 140cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 180cm.
-
Ramp/Slope
View
- The ramp/slope is located after the second set of doors.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
- The lighting levels at the ramp/slope are good.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.