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Getting Help and Assistance
- To book and obtain special assistance and for information please click here (new tab).
- There is a member of staff available for help and assistance.
- Staff receive disability awareness/equality training.
- There is not a member of staff trained in British Sign Language.
- Team members receive deaf awareness training.
- There is not a member of staff trained in Irish Sign Language.
- The alternative formats documents can be provided in include; Braille.
- There is an assistance dog toilet or toileting area at the venue/nearby.
- The assistance dog toilet or toileting area is located landside or airside as directed by the Special Assistance Team.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include mobile hoists, ceiling track hoists, wheelchairs, shower chairs and hoist slings.
- To obtain mobility aids please contact the Special Assistance team in the Check-in Hall.
- There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- The place of safety is located in the International Departures corridor.
- For information about the Belfast International Airport Special Assistance Services please click here (opens in new tab).
Getting To Departure Gates (10-17)
- The access to departure gates 10-17 is located between the Duty Free shop and Costa.
There is clear signage to the departure gates.
There are two ramps along the corridor.
The first ramp is slight.
Departure Gates 16 and 17 are located to the right after the first ramp.
The second ramp is steep.
Departures Gates 10, 11 and 14 are located at the top of the second ramp.
A member of the special assistance team can provide assistance for passengers with restricted mobility.
- The type of flooring in along the route is vinyl.
- There are not travellators available along the route.
- There are not resting/seating areas along the route.
- Wayfinding signage is available along the route.
- The lighting levels along the route are good.
Access To (Departure Gates - 16 and 17)
- Stairs can be used to access other floors.
- The stairs are located at the rear of the Departure Gates 16 and 17 corridor.
- The floors which are accessible by stairs are 1 (Departure Gate Corridor) and G (Departure Gates).
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- The lighting levels at the steps are good.
- There is a lift for public use.
- The lift is located along the corridor to Departure Gates 16 and 17.
- The lift is a standard lift.
- A member of staff needs to be notified for use of the lift.
- A member of staff is required to operate the lift.
- The floors which are accessible by this lift are 1 (Departure Gate Corridor) and G (Departure Gates).
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width of the lift is 90cm (2ft 11in).
- The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Departure Gates (16 and 17)
Departure Gates Waiting Area
- The departure gate(s) in this area is/are gate(s) 16 and 17.
- There is seating available at the departure gate(s).
- There is a mixture of seating with and without armrests.
- There is designated seating available for people with reduced mobility.
- The type of flooring in the departure gate(s) is vinyl.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
Departure Gate Details
- There is clear signage to the departure gate(s).
- A documentation check desk is available at gate(s) 16 and 17.
- The height of the documentation check desk(s) is low (76cm-86cm).
- There is double, permanently held open doors with an opening width of 75cm+ for access to the airbridge/tarmac.
- There is step free access to departure gate(s) 16 and 17.
- There is step free access to the aircraft via the tarmac from departure gate(s) 16 and 17.
- There is an Ambulift available.
- The accessibility of the individual aircraft varies depending on the provider. Please contact your airline company prior to booking for more information.
- There is not an/are not accessible toilet(s) for public use.
- The nearest accessible toilet(s) is/are located in the departure lounge.
- Standard toilet facilities are not available.
- The nearest standard toilet(s) is/are located in the departure lounge.